Kitchenaid Avis 690

Having to leave 1 star as zero isn't allowed. Echo all the recent comments here. Disgraceful service from a brand that you think you would trust. Purchased a stand mixer for my wife's 40th birthday, wrapped this up for her, upon opening it was a food processor. Emailed immediately to notify them, a standard reply took 10 days which asked for information that they had all the access to on the order. Rang to chase this up and I was promised a call back. 15 days later I'm still waiting, sent more emails requesting an update. Nothing. Currently on the phone and have been for 1hr 20 mins and spoken to nobody. Can't say if the product is even any good as it never arrived, but certainly don't buy direct from them. Absolutely shocking levels of service

I have called their support line many times, just waiting with no answer, no email address for support
my toaster has an electrical fault and cuts out then trips my electrics out. this is an expensive item and I just want to send it off for repair. really poor customer experience

The worst customer service ever experienced! Sent my stand mixer back for repair under warranty on 19/3 still waiting as they appear to have lost it between them and dpd !
No one taking any responsibility. Over 7 emails and calls made and no further forward . For the prices of their appliances it is a disgrace . I am now going to trading standards . Avoid this company at all costs !

I have tried to message, email and call with no response several times. Waiting on the phone for over an hour with no response.
What on earth is going on, I’ve never had such poor services. I purchased a toaster which is still in warranty. It has an electrical fault and cuts out then trips my electrics out. This is a safety issue.
This was a costly item and you would expect quality. I’ve had cheeper toaster at less than one third of the price I paid for this which have never caused problems.
It’s so frustrating. Avoid this brand at all costs.
Just check on the comments on Facebook attached to their adverts. Not one positive.

I have tried to contact Kitchen Aid to order a replacement carafe for my drip coffee machine and each of the 3 times I phoned they said this was currently out of stock. After waiting 6 months for this to come back into stock I eventually asked for a refund as the machine is no longer fit for purpose and was still within the 1 year guarantee. Despite numerous emails to them they have yet to reply and they no longer answer the phone at their customer service desk. This level of service is unsatisfactory for a company of this size and selling products at the high prices they sell at. I have a few other products from Kitchen Aid and always thought of them as a high quality market, but I will not be buying anything more from them due to the lack of customer service.

I've been trying to phone (4 x times holding 1 hour).
I've sent in house customer care email x 3 times.
NO ONE responds to anything.
Terrible customer support.
I just need a spare (5KFP0719)

Purchased kettle and toaster in Dec 24. Fault with kettle. Emailed customer services-no response. Attempted to call them. In line for over 45 mins-still no answer. Have now just read their reviews and wish I’d have taken note before. Will never buy their brand again. Do not buy from them. Read the reviews.

The worst customer service I have ever received. Coffee machine broke in March. Contacted them to no response. Eventually they responded on Instagram and said that they won’t repair it even though it is under warranty. Eventually agreed to look at it after the offered me vouchers that wouldn’t cover a new machine. Honestly, trading standards need to be contacted about them.
They said they couldn’t repair it anyway and sent me vouchers that have already been used, so I can’t use them. Now their customer service is nonexistent again. So not only do I not have my coffee machine I have nothing else.
They really need to be investigated

I purchased a Kitchen Aid food processor 5KFP0719. Nice little appliance but I broke the feeder tube. I have been unable to purchase a spare part as the customer care line and dedicated small appliance numbers just put you on hold. Theirs is no info on your place in the que. On my first attempt I was on hold for 58 mins!! I have submitted an online form and have emailed customer services but have had no acknowledgement for either let alone a reply so all to no avail! This has all happened over a period of 3 weeks. Put simply. There is no follow up care.

Appalling customer service. No one answers the 'help line', and emails are not answered. It makes the 14 day free return a bit of a joke.

The worst customer service I’ve had. No one replies to emails and no one picks up the phone, I’ve held on for up to 40 minutes several times. I wanted to amend an order which was ignored and now I want to return an order which is becoming impossible.

Have used Kitchen Aid products for many years, so when my Sage toaster died (after 16 years of faithful service) I naturally chose a Kitchen Aid toaster to replace it. Very disappointed with it. One side of the toast burnt to a crisp, the other side hardly cooked - and this was on No. 2 setting. Tried it several times including on the bagel setting. No different. It’s going in the bin.

Faulty Artisan Food Processor, ive not used it much but its stopped working. No one picks up the phone and no one responds to Messenger on Facebook. Having spent nearly £500 Im more than gutted.

I sent back the faulty mixer for repairing in March 2024. Keep asking the process for a year but they only replied sent back to me in April 2024. I was asking the tracking number but still not reply. I felt I lost money and very disappointed. AVOID THIS COMPANY!

Kitchenaid strung me along for 6 months not repairing my £600 stand mixer that had died after two years light use. I finally gave up.

Looking at all the recent reviews and the changes to their product line, surely kitchenaid must be going under!! Otherwise an ambitious business (that this once was) will not allow their products and service for premium items to degrade so much.

As you may have guessed it, can never get through to anyone after being on hold for hours. Trying to resolve an issue with their £550 blender since November 2024. No email response and no one answers the calls.

Another ex-loyal kitchenaid customer moving on from now on.

Four months later…KitchenAid do not respond to any emails in response to a product to be returned. I can’t stay on hold in the hope they may answer the phone eventually.

I don’t believe I’ve ever experienced such a disregard for customers.

I have multiple KitchenAid products, they perform average, certainly not the premium experience I expected. I guess Ninja is the way to go for future purchases?

I cant even give away the icecream maker bowl….what a waste and 100% the worst consumer experience ever.

Update 05Jun2025: Persistence of one email a week to the empty void of KitchenAid Customer care resulted in a response after 14 emails. Full refund received today. Customer service should never be managed this way.

I’m very disappointed with kitchen ai customer service
I tried to phone yesterday my 4 litre artisan food processor is not working properly the blade moves up when making pastry instead of a ball it’s a flat mess
It is only five years old it fully stopped working one Then started I was phoning for 35 minutes and still not answer d I gave up I wanted to know if there was a new one that would take all my accessories blades 🙁 I’ve got a new magimix coming today I have allergies so it’s important I have a food processor

Customer service is nonexistent, ordered a stand mixer it has an oil leak, tried to call and was on hold for hours so filled out the form on their website, no response. Tried to call again, eventually got through calling first thing on a Monday (still on hold for an hour), they told me to email them only for them to reply to my email saying they can't help and i had to call. I haven't managed to get hold of them on the phone since then. Luckily I did not order direct and the supplier has been great at arranging an exchange

Agree with all the reviews. Ordered a coffee maker, delivery was delayed with no notice. Looks like there's no customer service, emails are ignored and you have to wait on hold for an hour before you can speak to someone. Had to cancel my order.

I think you have to invest at least something in customer support if you want to sell in the UK market.