First purchase from Kittenfy. Company is to be commended on great customer service. I rec'd the wrong size of an item but they quickly refunded me and I bought the correct size (gift) for my daughte... Voir plus
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I don't usually buy things off of social media ads, but this Cat Dad mug was so stinking cute that I couldn't resist. I loved the degree of personalization that was possible. Order was filled quickly,... Voir plus
I ordered two custom mugs, and they were done beautifully, with our cats images, and names. I appreciate that they were shipped in quality packing material, to ensure that they arrived without damage.... Voir plus
Perfect!! personized just how I wanted. It originally got lost in transit but customer support got right back to me same day by email, shipped me another one, and came very quickly.
À propos de l'entreprise
Écrit par l'entreprise
Choose your favorite design, customize it in a few clicks and get it purr-inted in no time! T-shirts, mugs and so much more. Unique gifts cat lovers adore!
Coordonnées de contact
Etats-Unis
- kittenfy.com
4,7
Excellent
129 avis
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Order arrived super quickly
Order arrived super quickly, I was impressed. Quality very good. A bit expensive but items were Christmas gifts, so...
3 novembre 2024
Mug Picture is Pixlated and Low Quality
I ordered a mug for Christmas and was disappointed. I like the idea of it, but I found the picture and writing on the mug to be grainy, pixalated, low quality, AND incomplete is some places. So much so, that it hurts my eyes to look at it from a foot away, but hey from a distance it's not so bad. I would not buy again, especially at the price they are charging. Disappointed.
30 novembre 2024
Avis spontané
Réponse de Kittenfy
Hi there!
We’re very sorry your mug wasn’t printed correctly. All of our products are printed with the highest quality and finish standards, so this sounds like a printing defect. We’d be happy to arrange a free replacement for you.
We couldn’t find any orders under this name, so please contact us via email, and we’ll assist you further.
Have a purr-fect weekend! 😺✨
Yours truly,
Mila｜Chief Helpurr of Hoomins
RIP off postage costs
The product is fine and the cost is what it is. But £7.50 for post and packing one t shirt - standard post 10-14 days - is a blatant rip off and a deliberate way to massively increase cost/ profit. Very very poor.
Edit:
Well the good news is that I was wrong - following my post on here they had in fact refunded the full postage £7.50. I misread the email they sent me - apologies. I have now changed my review from 3 to 4 stars
So - if you think the £7.50 is too much just complain and you will get it refunded which is really great news. I had also suggested that I did not believe several of the 5 star reviews. They strongly refuted this and confirmed to me that all are indeed genuine. I do not dispute that they are from genuine people but I still believe that they have been coordinated by the organisation - the language is just way too corporate and consistent . See what you think.
28 novembre 2024
Avis spontané
Réponse de Kittenfy
Hello Nick,
Thank you for your feedback.
When we received your review, we reached out immediately and offered a solution because we genuinely care about our customers’ satisfaction. Of course, we also hoped you might improve your review. There’s nothing wrong with that! Especially in your case, where we did absolutely nothing wrong. If you found the shipping cost too expensive, you had the option not to proceed with your purchase.
We’d also like to emphasise that ALL of our reviews are genuine. Trustpilot collects them independently and displays the “verified” badge to confirm their authenticity.
That said, we truly hope you love your order and still hope you reconsider your rating.
Wishing you a purr-fect weekend! 😺✨
Yours sincerely,
Mila | Chief Helpurr of Hoomins
Need to buy more!
Ordered a sleep shirt for my daughter she loves it. May have to buy another so I can get her out of it. Good simple order process and very efficient. Will be buying again!
10 novembre 2024
Avis spontané
Great experience
I order from the company and accidentally input the wrong the address and they were very helpful with fixing my address and made sure everything was great. The product was great and I'd recommend buying from them 👍🏽
4 octobre 2024
Wonderfiul gift idea
The T-shirt I ordered made a wonderful gift! Being able to customize it provided a unique gift idea. Great quality too.
5 octobre 2024
Good quality products
Good quality products delivered in good time. Good communication
5 octobre 2024
I forgot to mention my house number in…
I forgot to mention my house number in the shipping address. To adjust I sent an email and in between less than 24hours it was ok. Great service!
5 octobre 2024
What a great business!
What a great business! Someone stole our package upon delivery, and Kittenfly sent us a replacement mug. They've got great customer service and are super responsive. Also, it's just a really cute mug.
8 juillet 2024
Avis spontané
The mug was absolutely perfect!
The mug was absolutely perfect!
Got it for my wife, featuring her and our 2 fur babies, and it soooo hit the sweet spot! Instantly her new favorite mug! Thank you all! What a wonderful idea!!
6 août 2024
A really fun mug that will make a really fun gift!
I really like the mug; it's extremely cute, and I am looking forward to giving it to my mom. I hope that it will make her laugh every time she uses it. It's super fun to have a gift that has not only a customized message, but a customized cartoon, as well.
4 août 2024
Fast delivery and the quality is better…
Fast delivery and the quality is better than I expected!
6 août 2024
Cat Dad Loved His Chloe Mug
Product (personalized mug) arrived undamaged. The design was very engaging and was a well received gift. The product was easy to customize and order.
5 août 2024
As cute irl as it looked online.
Our cup is so cute, as cute irl as it looked online. Also, this company has a great response time for questions.
4 août 2024
Happy cat man
Very happy with the product , and my sister in law was ready happy with her crazy cat lady cup , came through the post really quickly,
7 juillet 2024
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