KIZIK Avis 

Like the shoes a lot but customer service is absolutely the worst I’ve ever seen. They give lip service for delivery issues and if delivery is hosed up there is no recourse to fix. I thought Amazon would be the way to buy but they have to ship to Amazon first to be delivered to me. I have cancelled 2 pair already and the pair I ordered in late January is about to get cancelled by me. They ship via some 3rd rate company and if you call them, you better be able to speak/understand some Asian dialect. Think hard about ordering Kizik shoes if you want them in 2026!

OK product, stingy customer service. I found the shoes not as easy to put on hands-free as advertised, but they fit, are comfortable, and have lasted long for me. They definitely don't reward loyal customers or allow any opportunities for deals on their products, though.

Communication is terrible for starters.
Went to website and selected in UK and paid in Pounds Sterling. Makes no sense that the shoe sizes are then US or that delivery is from US. Wanted size 7 (uk) trainers and got size 5. And now they want £15 (F'ing UK money again!) to return trainers to America. Ridiculous and furious.

I quite happily wear two pairs of their shoes I bought a couple of years ago. I just went back to see their current offerings and they have a 15% offer if you give them your phone number. I don't want texts. However, the screen is on endless loop. Every time you look at a pair of shoes it pops up again and you can't close it and you can't get back. To heck with them!!

I ordered on Nov 28th 3 pair of shoes paid for DHL Express delivery.
After a week I started to send emails asking for my order status, only on Dec 15th I received an email that one of the pairs is out of stock and the other 2 will be immediately delivered, today is December 24th and the order yet to move + they again don’t reply my emails. Terrible experience, I will never ever buy from them again…

Terrible customer support. Tricked into buying 2nd pair. Trying to return, they don't answer.

Very poor quality. Sneakers are only six months old and get occasional wear. Parts of the bottom have started to peel off, making it unwearable.

Kizik customer support claims this is "normal wear and tear." Since I've never owned a sneaker with this problem, it seems it's only normal for this brand.

Sketchers makes a much more durable product for half the cost. Save your money and look elsewhere.

Placed a big order on Dec 2 and has not even been shipped 16 days later. Customer service tells me it takes up to five days to ship. See the math? AWFUL company and will probably end up doing a chargeback with my bank instead of dealing with horrid customer service and misleading responses. Buy elsewhere, not worth the headache as you probably won’t even get your items.

I have previously bought these shoes from Nordstrom and had a great experience because I never actually had to deal with the company. Nordstrom no longer sells them (prob because the company is awful). I bought two pair on Nov 27. Got zero communication until Dec 5 when I suddenly got an email congratulating me they were delivered (they weren't). The email literally said "they were delivered at your front door....don't see them yet? They're probably around the corner and arriving soon" Were they delivered or not? Tracking said they were delivered Dec 5 at midnight. I insisted on valid tracking and got another saying OnTrac delivered 7:10pm Dec 4. Both companies have ignored all requests for proof of delivery, and I have cameras at my house showing no delivery was attempted. On Dec 8th customer service finally said it was delivered but "since I claimed it wasn't" they'll send replacement as a "good faith courtesy" They put it in as a new order with $0 cost even though I had already paid $121.28. I asked for tracking and they told me they will send an email with tracking when it ships (which they never did the first time). After a few attempts to get tracking through their useless customer service with no response, I get an email on Dec. 12 saying part of my order was canceled because it wasn't actually available (to date it is still available on the website in the size I ordered). I responded that I was owed a refund from the original order and asked if my other pair had been shipped and was ignored. Today, Dec. 16 I went onto the online chat again to see if there was tracking for my other pair yet. Nobody responded, as usual, but within three minutes I got an email saying my whole order had been canceled with zero reason given. They refunded me $0 total. So now they have confirmed they have no intention of even still pretending to truly ship these shoes, and I had to file a dispute with my credit card to get back the $120+ I paid them. Literally the worst company ever. The shoes are just ok. Even if Nordstrom still sold them I would no longer buy them just to not support this awful dishonest company. So many other brands have similar technology. Try them instead.

Shoes are fine. My dad loves them. He had PD. Got him 2 pairs for Christmas because he loves them so much. Never received shipment notification. Finally asked where my order was. 2 days later received a response saying they were delivered. Didn't say when, didnt provide me with delivery info, nothing. They attached a photo of the delivery and it was of half a garage door. Was a package left inside a huge complex in front of a garage door? Not even near my front door??? After a week, I finally was able to speak with a nice human. He agreed that the Delivery company, GoJitzu, has had several complaints. Why would they continue to use that service???? They just lost 170ish dollars. Makes no sense.

IDK if my package was stolen by a random person or if the driver decided to keep it. Who knows. I have been promised a refund. We will see. I still didn't receive tracking info! I can't order from here again. Sadly.

Horrible customer service. They report that the shoes have been out for delivery for 4 days. Impossible to talk to an actual person. Chat process is only automated AI type chatbit and offers no help. Reported transaction as fraud to my credit card company. Due to the volume of complaints they have received , they reversed the transaction immediately. Stay away from not worth the effort

Horrible customer service. They sent the wrong shoe (style, size, gender). The online system wouldn't process my return and it was nearly impossible to get a customer service agent (no return on my voice mail & waited on hold for 20 minutes to speak to someone). They required that I return their shoe to USPS - it's the holidays and the lines are super long. Bad experience all round. Great shoe but not worth the effort to actually get the correct shoe from them. Worse - try to get your money back when THEY make the mistake...a huge challenge.

I bought two pairs of Kizik shoes, and both had the exact same material failure. The collar lining ripped after 10-15 light wears, which is absolutely not normal wear and tear.
Kizik refused replacement due to "policy limits," even though this is a clear manufacturing or material defect. Dozens of other customers have reported similar issues.
Posting photos so others can make an informed decision.

I LOVED the first pair of KIZIK shoes I purchased in 2021. I wore them daily until I purchased two new pairs in February 2025. Sadly the soles of the new shoes are separating, and these are not my daily wear shoes. I can no longer recommend this company.

I have ordered probably 6 pairs of Kiziks so far. One pair works best for my feet so I ordered two pairs of those. Some of the other styles I found uncomfortable (the rigid heel seemed to rub against my heel bone) but thankfully returns were pretty easy. I will buy more! My teenage son tries to steal them so he may end up with a pair or two of his own at some point. ;)

קניתי נעל גברים מדגם מונקו
לפני כחודש.
החומרים נראים מצויינים
הדגם נראה מעט מיושן
הנעילה קלה ונוחה.
יש לי קושי בלהתכופף והנעל עונה על הציפיות
הנעל צרה ולוחצת אחרי הליכה קצרה כאשר הרגל
מתחממת
הסוליה קשה ולא גמישה
דקה מדי לטעמי

My Kizik's got wet in the rain. After letting them dry in my garage, they shrank. Kizik customer support basically said too bad.

I really love the shoes; I have purchased 4 pairs now. The biggest issue is that they wear out quickly. For the price, I think I'll switch to something else once these wear out.

I have over 20 pairs of Kizik shoes. Yep, you read that right! And they are AMAZING! I could never go back to ordinary shoes again. Hands-free is the BEST! Not sure why there are so many negative reviews but then again people probably only care to seek out and leave a review if they had a bad experience. I promise you it is not a scam. They also sell them in a lot of stores now so if you’d prefer, try them on for yourself before buying! Also to add all 3 of my sons have kiziks and the shoes hold up well for them too at their crazy running around age.

I bought the graphite Lima shoes from Kizik. I am a first time customer of this company. The shoes looked decent. However, when I wore them to work, I had excruciating feet pain by the end of the day. I have no health issues and have never had any kind of foot pain before with any shoes. I would never buy anything from this store again and would not recommend this particular item for everyone. It may have worked for some people based on positive reviews but did not work for me.