KIZIK Avis 

Ashamed I didn’t look for reviews .There slogan should be we really don’t care about customer service. Zero respect for customers.

Shoes were not suitable. Awful customer service

So I contact Kizik politely in late November 2024, to explain my situation: Love their Madrid Eco Knit, which I’ve been wearing for several years (have bought several pairs by now). Love it so much that I bought a pair to keep in reserve.

When I took it out to wear, I discovered that the construction of the shoe had been changed. (The most obvious change was the enlargement of the outsole, which now looked somewhat bloated and clown-like—I did not include this in my message.)

My big toes hurt when I wear the shoes now, no matter how gradually I try to break them in. “Do you have any suggestions, please?” I ask. I thought maybe that stretching them out in a certain way might help.

I get a response from someone with the name Maricel, who first asks for my (most recent) order number, which I promptly provide.

Maricel then informs me that I am out of luck. Maricel contacted the warranty department, which responded by saying that the shoes don’t qualify for a return. The email concludes with the happy message, “The best is always around the bend.”

I hadn’t asked to return the shoes. I had asked for guidance as to what someone in my situation might do. This was not a question for the warranty department.

I’ve tried stretching out the shoes with some heavy wooden shoe trees but so far, no luck. Looks like I wasted $100 on shoes that I won’t be able to wear.

I remember how wonderful customer service at Kizik was in years gone by. Too bad that this seems to have changed.

I've bought six pairs of roamer kiziks and without warning, they discontinued the roamer, the only kizik shoe that I can wear. I didn't find this out until I tried the sierra boot and had to return it because it didn't fit right. I tried another size, but they still didn't fit right. Lima didn't work for me either. So now they won't refund my money. I'm stuck with $187 gift card with nothing to buy. Then I got a 15% discount. It's a nice gesture, but there's still nothing for me to buy there. Be weary! Don't commit until you've 100% determined that they are the right shoes for you.

Terrible customer service at their store in the Fashion Place Mall I went in with a new pair of shoes and wanted to upgrade to a softer shoe or a recovery shoe since I've been in several accidents the salesperson was very curt and didn't even listen to me and there was a little bit of dirt on them he inspected them with a microscope and wouldn't even negotiate with me I was willing to take any kind of offer and then upgrade and pay for a more comfortable shoe my recommendation is just stick with Skechers extra comfort extra cushion. They're much better shoe and much less expensive and if the sales people aren't going to represent their product that is double the price of Skechers that's a real shame on them they should have treated me better I am good judge of character and I don't think this company representative should work with people he was sloppy looking and show no empathy and customer service poor customer service from the sales manager. If they claim easy returns then it should be easy to aleast get some service. I now have a new pair of kitz that won't be worn. I feel bad my daughter and son in law wasted their money. I have blue athens and was willing to pay more for the londons Im a shoe guy and this experience will make me never consider this brand. Save your money don't buy. If I where treated better I would have become a ambassador Richard Jensen 435 602-9385.

I got a completely empty box. It was not even sealed. I contacted customer service who did not even reply. I am having to go through Paypal to get my money back. I actually wanted these shoes but the company is terrible.

The ordered item still wasn't dispatched after 14 days. I contacted the company via different sources and received no reply or automated responses. Just don't order from them.

I wish I had read reviews before purchasing.
I loved my 1st and2nd pair, so I thought another pair would be fine.
After very little wear and 3 months, the shoes failed.
I sent pictures in only to find out that they aren’t covered under warranty(wear & tear) funny, I have no issues with my other older pairs
Horrible customer service and the product quality seems to be going down hill.
Steer away from this brand. There are many other cheaper brands that offer the easy on option.

I liked their shoes but the 2nd pair I bought started falling apart about 2 months after buying them. I emailed customer service with pictures and they said it was normal wear and tear. On top of that, the 2nd pair was water resistant but any time I walked through damp grass my toes got soaked.

Kizik shoes are a great concept and, for the most part, deliver style and comfort. Sadly, it has been my experience that my black Vegas shoes started to leak black dye after being caught in a major downpour. As my hands, socks, and the white soles were quite stained, I did my best to clean up and let the shoes dry off. 48 hours later, the dye still came off with a quick wipe with a damp paper towel. "Beyond warranty date" I was told despite my contention that this was a manufacturing defect. Maybe just a bad batch (I do have another pair in white that has weathered much better). So disappointing that I cannot wear these great shoes if there is any chance they may get wet. Flabbergasting.

I have 3 pair and rarely wear anything else. These are the most comfortable shoes I own. As an arthritic 70 year old they make putting on shoes easy.

I had to return one pair. The extra wide was just too wide for me. The process was simple and easy. The replacement pair shipped to me as soon as I dropped of the pair being returned at the shipping company.

My only complaint is that I wear the so much I have worn holes in the interior lining of my first pair. I would appreciate a longer lasting material. Changed model of shoe and the problem has not returned.

Bought a pair of Kiziks for a Christmas gift. Within a few months, and only a handful of times wearing them, the bottom split. I emailed pictures that clearly show no worn spots. Customer service said it was wear and tear.
Would never recommend anyone to purchase sneakers from them.

I purchased a pair of shoes and it appears they were final sale. The final sale information is not listed in the cart or anywhere after purchase. Going back to the website I noticed it is in black font under the fold (so you need to scroll down to see it on the phone after you have already selected a size). So it is very easy to miss. It seems deceptive and put there on purpose to miss. Most company’s use red font to highlight this information. I would not have bought the item had I known it was final sale. It doesn’t fit my son and now I can’t return. Horrible customer service on this issue as well. Didn’t even offer credit or anything for the company’s deceptive practice.

Terrible return! Tried to use website to return an order. The website kept directing me to shop for something I liked and get a credit for the item I wanted to return. Emailed customer service and I’m still waiting for a response!

I bought the women's Athens shoes a couple of months ago because I wanted a shoe better than Sketchers. At first these were comfortable right out of the box. Now I have begun to have rubbing on a bunion on my left toe. The top seam to the right of the laces is awful. I've tried to adjust the looseness or tightness of the laces to move that seam over a bit, but it just doesn't help. So if you have a bunion on either of your big toes, I would wear these every single day for the first month to see if they irritate. Otherwise, you'll be stuck with these shoes past the return. Unless you always wear socks, don't buy.

I wish I came to Trust Pilot first, because these shoes are absolutely the worst shoe after 6 months, DO NOT BUY! Customer service is horrendous too. They fade after a few months, and the company acts like they care in your first contact, then they say “ Sorry we can’t help you” I’d stay away and find another brand!

Have 3 pairs of shoes. Loved the service and delivery and how good is it to slip them on easily!! However, (and it’s a big one) - they are falling apart!! I expect them to last 12 months with daily wear. Their sole lifted after 4 months. Boo -hiss. The support people said “That’s within normal wear and tear!!” Bloody hell I reckon it’s $10 per time I’ve put them on!!

I like these shoes, they are comfy, slip on easy, but man do they wear out fast. Hopefully they’ll one day make a design that lasts longer than a few months. If it weren’t for that, they’d be the best shoes ever.

Avoid Kizik. I used to be on the Kizik bandwagon, but it's over. I purchased shoes at the end of December and received them in January. I started wearing them in February. In early-June, I started to notice that the arch support was wearing thing, but that doesn't bother me too much. The supportive inserts I can use. A week later, one of the heels stopped wanting to stay up. It wasn't consistent, but it was only one heel. Suddenly it went from failing once to failing nearly every morning.

Support was absolutely worthless. I sent them a video per their request, and their only response was to loosen my laces (which solved NOTHING nor approached why it would happen to one heel on a random occurrence). They also only have a 90-day warranty, not that it's listed anywhere on their site.

Basically I'm sitting here with $100+ shoes that are failing. I've expected more from cheaper shoes! A $100+ pair of shoes doesn't need to last 5 years, but I would expect it to last more than 5 months.

Kizik's response is basically that it's not their problem.

I will NEVER buy from them again not can I recommend them. The convenience is great but not at the price point.

Own 3 pairs of shoes, bought 7 months ago. Holes starting to wear in the inside of one of the pairs. Was told that Kizik will do nothing. Too bad for me. WILL NEVER BUY FROM AGAIN.