When I first placed my order with klipshop everything went smoothly and the delivery came quickly however at some point I had an issue with my razor which unfortunately rendered it useless. I contacte... Voir plus
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Ordered hairclips around May 12. No updates at all until enquiry sent to find out delivery status on May 25. No responses from Klip UK until 03 June. Incredible customer service support. Unf... Voir plus
L'entreprise a répondu
Ordered two products online and paid however confirmation email showed only one product. Rang company and they immediately helped by finding the order swiftly, confirming I had paid the correct amou... Voir plus
Had never heard of this shop before so was skeptical, but I searched around for eyelash serum and here was the most reasonable priced for it. Was really fast delivery seen as though I think it’s outsi... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Klipshop is an e-shop for professional beauty products launched in 2015. The Klipshop e-shop currently brings together more than 1,000 brands such as Davines, Alfaparf, Kerastase, L'Oreal Professional, Keune and more. KlipShop works with official suppliers across the European Union, the United Kingdom and the United States of America.
Coordonnées de contact
4,5
Excellent
149 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 75 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Great experience
Decent delivery time frame, products as described and good price, would order again
10 octobre 2025
Avis spontané
Nail brush
Excellent quality, stiff and solid. Excellent service and reasonable priced.
28 septembre 2025
Avis spontané
Rapid helpful response to enquiry
Rapid informative response to enquiry and delivery then arrived quicker than expected
14 septembre 2025
Avis spontané
Very fast delivery
Very straightforward ordering process and prompt delivery. Overall positive experience.
15 août 2025
Avis spontané
Don’t recommend anymore. Spoiled.
Loyal client. Placed order week ago. Item was dispatched 4 days ago but still they did not send it. First item very disappointing with this company. Won’t give them second change. Def will move to another company
13 août 2025
Avis spontané
Réponse de KlipShop UK
hello! We’re very sorry to hear about your experience. Sometimes delivery may take a little longer if an item is not immediately available in our warehouse. Also, as stated on klipshop.co.uk, deliveries usually take 5–7 working days. Please don’t hesitate to contact us at info@klipshop.co.uk – our support team will be happy to assist you, provide updates, and find the best solution for you in any situation.
We can see your order has been delivered already and we hope you enjoy the products. Please accept our apologies for any inconvenience caused.
Parcel lost in transit by shipping…
Parcel lost in transit by shipping company but customer service solved the problem very quickly. Thank you - happy customer.
26 juillet 2025
Avis spontané
Quick delivery and product arrived…
Quick delivery and product arrived wrapped well with care!
31 juillet 2025
Avis spontané
Slow and denied an exchange/return.
Slow. No returns which is in breach of distance selling laws (which allow for opened items to be refunded if no seals are broken). Their company address is in Lithuania. Not a UK company so took a while to arrive despite the "despatch within 48 hrs" claim. Got offered a 25% discount on a future order which was already available for what I wanted in several colors. Still talking to them l but wish I hadn't bothered tbh.
Updated to 3 stars because it's really cheap and I did manage to resell my unused Leaf - they do stock Leaf Shave zero waste razors and website is fine (apart from wrongly denying returns).
31 juillet 2025
Avis spontané
Réponse de KlipShop UK
Greetings,
We’re sorry to hear you were disappointed with your experience. However, we’d like to clarify a few important points:
All shipping information, including estimated delivery dates, is clearly stated on our website next to every product. While we do aim to dispatch all orders within 48 hours, dispatch refers to the time it takes to prepare and ship your item—not the delivery timeframe, which may vary depending on your location and postal services.
Regarding returns: we do not accept returns of opened items, especially for personal hygiene products like razors. This is to ensure the safety and comfort of all our customers—nobody wants to receive a product that may have already been used or handled. This policy is clearly outlined in our terms and is in line with hygiene and safety standards.
The discount we offered you was a gesture of goodwill, and it currently applies only to selected colour options. We also find it a little contradictory that you are now requesting to purchase the same razor you wanted to return—this does suggest the item may have actually been suitable after all.
We appreciate your acknowledgment of our range of zero-waste products and your positive comments about the website.
I ordered dsd for my hair
I ordered dsd for my hair, it came with broken glass, poorly packaged.
28 juillet 2025
Avis spontané
Réponse de KlipShop UK
Hello Yullia,
We are very sorry to hear that! Please email us at info@klipshop.co.uk with a photo of the damage, and we’ll sort this out ASAP.
Very expensive postage
Purchased the Leaf grip sleave, a thin piece of soft silicone. Was charged over £5 because it was sent out in a box. Could have been posted in an envelope for a fraction of that.
25 juillet 2025
Avis spontané
Réponse de KlipShop UK
Thank you for your feedback, and we're sorry to hear you were disappointed with the shipping cost. However, as we ship internationally, we currently use sturdy boxes to ensure products arrive safely and undamaged. We're also committed to using environmentally friendly materials wherever possible — our boxes are recyclable, and we use biodegradable packing peanuts. At the moment, we haven’t found a suitable eco-friendly envelope solution that meets our standards for both sustainability and product protection, but it's something we're actively looking into.
Excelent item
22 juillet 2025
Avis spontané
Height quality products for reasonable…
Height quality products for reasonable price. Fast delivery ordered Saturday and received
Monday straight to my hands 😀. I will definitely come back, can't wait to spend my received shopping points!
21 juillet 2025
Avis spontané
Super and fast!
2 juillet 2025
Avis spontané
Delivery great service and just as…
Delivery great service and just as expected
4 juillet 2025
Avis spontané
Arrived quickly and in good condition.
The whole experience was smooth and straightforward. The product arrived in good condition. It was expensive, but I believe that is just what Norwex charges—hoping it truly lasts a long time. I bought it to clean the Norwex rags.
13 juin 2025
Avis spontané
very good communication
very good communication do like it when you email and they get back to you within 30 mins .. will be using them again
6 juin 2025
Avis spontané
Good prices and equally good service
First time using this company and had a good experience. Items great price and arrived in good time.
7 juin 2025
Avis spontané
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