Koala Claims Avis 

The correspondence is professional and always in-format either by email or phone call ! Is very rare for companies to have such strong corresponding ! Is refreshing to not have to always call and follow up

I can't recall the exact date we first got in touch with Ross. It was after channel 7 aired their segment on junk insurance and warranties and a family member told me about it. I sent online enquiries to a couple of places that evening. Ross called me the next day and introduced himself and gave me some background information about him, the company, the process, etc.
I told him I was very cautious, as it seemed to good to be true, that you could call an unknown company, give them your private information, and they could get you money. In this day with scams and technology it seemed very unlikely but Ross made me feel confident enough to proceed.
I went in with the expectation of not getting any money back. Ross was able to find a decent sum of money however most is currently already part of class actions which means the companies involved are already in legal negotiations from my understanding, and won't discuss it, so it's just a waiting game for those.
Surprisingly, a few months later Ross was able to negotiate some funds back which is awesome and came at a very much needed time.
The 20% fee would not begin to cover the amount of time he spent investigating and communicating with me and companies involved but that was the deal, and 20% of money I never would have gotten without him, was nothing.
Ross emailed me with weekly updates every Friday, even if there was nothing new to report, just a check in. This level of service is very much appreciated and let me know he was thinking of us.
We did have other companies respond to our online query, a few days after submitting them. There was no greeting, communication, introduction or anything, just an authority form to sign. Not even a hello.
Definitely recommend speaking to Ross, and go in expecting to get nothing just incase your money is tied up in class actions too, but he will work his hardest for you. It took a few months, I think we first engaged in July, and had money by November, he told us from the start that it wasn't a quick process so he set the expectations right away.
Thanks again Ross :)
Tara and James

Ross from Koala Claims was professional and always kept us informed and up to date with our claims status. We could not have been happier with the returns Ross managed to secure for us. Could not recommend Koala claims enough.

I procrastinated for ages before contacting and should have done it earlier. Great to get money back I never expected. Very good service!

Great open honest communication and Ross was upfront and genuine.

Can not recommend Koala claims any higher. I found the process easy and Ross was fabulous to deal with. Not only have they helped me with my claims but they are also assisting my family with their. Thank you!!

Impressed with the transparency of Koala Claims process, expectation management and regular updates provided. A professional and polished service.

Great service

Great service allways contact me every week with up dates thanks Ross..

I cannot express how great Ross has been with regular updates and his professional manner in making a great outcome which we would never had known we were entitled to receive, so thank you very much Koala Claims.

From the first time I called to the last call I had with Ross he was excellent and was very easy to understand. Really good someone is out there helping people who have been done wrong by when buying finance

Working with Koala Claims to manage my claims has been effortless. Their service is very prompt and returned a great result for myself. Definitely recommend Ross and the team to anyone looking to start a claim.

We are so grateful to the team at Koala claims. We were able to receive a refund on a policy that the bank did not disclose (When we attempted to claim directly). Ross in-particular provided education to us about this complex process, which resulted in many thousands of dollars in refunds. So pleased to fight the system and receive the support to win.

Great service, really fast and excellent outcome. Highly recommend Koala Claims!

Ross from Koala Claims was exceptional in his customer service and guided me through the whole process from start to finish, and was very happy with the refund I received, considering I went in expecting not much back if anything at all ! Thank you Ross for all your hard work !

Highly recommend!! Great service and prompt responses. Ross was very helpful and professional ensuring I was updated all the way through the process. Thank you Koala Claims!

Brilliant service, can't believe I didn't claim sooner. Ross was on hand throughout the whole process and ready to answer all our questions.

Excellent process and service - have already told my friends about it.

Koala Claims have been great! The process was really easy and I was kept up to date throughout. Thank you Ross and the team.