We had a problem with a knife set and they went above and beyond to find the proper solution. They responded fast to my email and were more than willing to solve the problem. Ahmed is the person who h... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
Unideal situation with the heatwave on buying my fan as delivery got delayed. However Ahmed (part of the customer service team) was able to refund my next day delivery fee as a result of the inconveni... Voir plus
L'entreprise a répondu
Bought a Swiss Army knife as present advertised as quick delivery, over a week later I AM chasing to be told lost in transit and warehouse out of stock. Yet no alternative replacement offered AND you... Voir plus
L'entreprise a répondu
Excellent customer service. Big thank you to Ahmed, who went above and beyond. Quick replies and clear next steps. I received a knife block as a Christmas present. Unfortunately, on first use the... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Koch & Köchin supplies high-quality kitchen knives, cookware and kitchen utensils throughout Europe & the UK. Our new website is easy to navigate and has a straightforward ordering process. We pride ourselves in excellent customer service, free UK delivery and customer satisfaction.
Coordonnées de contact
London, Royaume-Uni
- 0208 808 0004
- support@kochkochin.com
- kochkochin.com
3,8
Bien
365 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 66 % de ses avis négatifs
Répond généralement dans un délai de plus d'un mois
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Excellent product and quick delivery!
Excellent product and quick delivery!! Great value
24 février 2025
Réponse de Koch & Köchin
Hi Marty,
Thank you for taking the time to leave your review.
We are very glad to hear that you had a good experience shopping with us and the product is up to your standards.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
We hope to see you again soon!
Take care, and have a lovely day.
Kind Regards,
Shianne
Everything is superbly grafted and well…
Everything is superbly grafted and well made and comes at affordable prices o have bought a few things now and all superbly made and delivered on time.
27 janvier 2025
Réponse de Koch & Köchin
Hi Ms Simpson,
Thank you for taking the time to leave your review.
We are very glad to hear that you had a good experience shopping with us and the product is up to your standards.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
We hope to see you again soon!
Take care, and have a lovely day.
Kind Regards,
Cherri
Great addition to kitchen
Lovely casserole dish, pleased with colour. Delivery seamless
27 janvier 2025
Réponse de Koch & Köchin
Hi Tara,
Thank you for taking the time to leave your review.
We are very glad to hear that you had a good experience shopping with us and the product is up to your standards.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
We hope to see you again soon!
Take care, and have a lovely day.
Kind Regards,
Cherri
Superb customer service
Ordered a enamel cast iron casserole dish and unfortunately there was a product issue as the enamel on the lid chipped off after one wash. The team at Koch & Köchin were so incredibly supportive and helpful when I raised the product fault it with them and they immediately sent out a full replacement free of charge - lid and pot! 10/10 would recommend Koch & Köchin
16 janvier 2025
Avis spontané
Réponse de Koch & Köchin
Hi Catherine,
Thank you for taking the time to leave your review.
We are very glad to hear that you had a good experience shopping with us and the product is up to your standards.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
We hope to see you again soon!
Take care, and have a lovely day.
Kind Regards,
Cherri
Réponse de Koch & Köchin
Hi Amy,
Thank you for taking the time to leave your review.
We are very glad to hear that you had a good experience shopping with us and the product is up to your standards.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
We hope to see you again soon!
Take care, and have a lovely day.
Kind Regards,
Cherri
When the parcel arrived I was missing…
When the parcel arrived I was missing one item contacted customer service and they sent the item straight away they were very pleasant and polite
3 janvier 2025
Réponse de Koch & Köchin
Hi Michael,
Thank you for taking the time to leave your review.
We are very glad to hear that you had a good experience shopping with us and the product is up to your standards.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
We hope to see you again soon!
Take care, and have a lovely day.
Kind Regards,
Cherri
My experience was perfect as my item…
My experience was perfect as my item arrived quickly and safely
3 janvier 2025
Réponse de Koch & Köchin
Hi Melanie,
Thank you for taking the time to leave your review.
We are very glad to hear that you had a good experience shopping with us and the product is up to your standards.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
We hope to see you again soon!
Take care, and have a lovely day.
Kind Regards,
Cherri
Really good love my kitchen pots…
Really good love my kitchen pots customer service was on on point as well notified me about my delivery etc
2 janvier 2025
Réponse de Koch & Köchin
Hi Sarah,
Thank you for taking the time to leave your review.
We are very glad to hear that you had a good experience shopping with us and the product is up to your standards.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
We hope to see you again soon!
Take care, and have a lovely day.
Kind Regards,
Cherri
New set of knives
Ordered a set of knives. Delivery states 3-5 working days. I'm now at 14 days and still no delivery.
14 janvier 2025
Réponse de Koch & Köchin
Hi Laura,
Thank you so much for reaching out, and we sincerely apologize for any confusion caused.
We’re happy to let you know that your order has already been delivered. The delay was due to our company holidays, which were mentioned on our website.
If there’s anything else we can assist you with, please feel free to let us know. We're here to help and want to ensure you're completely satisfied.
Kind regards,
Cherri
Good, efficient service
Pan arrived in good time, despite winter road troubles, safely wrapped. Thank you.
3 janvier 2025
Réponse de Koch & Köchin
Hi Tess,
Thank you for taking the time to leave your review.
We are very glad to hear that you had a good experience shopping with us and the product is up to your standards.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
We hope to see you again soon!
Take care, and have a lovely day.
Kind Regards,
Cherri
I have contacted you on email to flag…
I have contacted you on email to flag that I have not received my items but no response
2 janvier 2025
Réponse de Koch & Köchin
Hi Ruth,
Thank you for your message, and we sincerely apologize for the inconvenience caused.
It seems we did not receive your previous email. We are committed to resolving this issue as quickly as possible. Please kindly resend your email to customerservice@nuovva.co.uk, and we’ll assist you further to ensure everything is resolved to your satisfaction.
We truly appreciate your patience and your effort in bringing this to our attention. We strive to ensure our customers are happy, and we’ll do our best to make things right for you.
Kind regards,
Cherri
Beautiful knife set for price.thankyou.
3 janvier 2025
Réponse de Koch & Köchin
Hi Cath,
Thank you for taking the time to leave your review.
We are very glad to hear that you had a good experience shopping with us and the product is up to your standards.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
We hope to see you again soon!
Take care, and have a lovely day.
Kind Regards,
Cherri
Réponse de Koch & Köchin
Hi Antonia,
Thank you for taking the time to leave your review.
We are very glad to hear that you had a good experience shopping with us and the product is up to your standards.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
We hope to see you again soon!
Take care, and have a lovely day.
Kind Regards,
Cherri
Avoid - scam company who send poor quality products not matching description.
Ordered two pots and only one arrived. Sent a query on their online form, an email and a message via Instagram and no response. Are they a scam company?
8 janvier 2025
Avis spontané
Réponse de Koch & Köchin
Hi Vaux,
Thank you for reaching out.
We sincerely apologize for the inconvenience caused. We are committed to resolving this issue promptly. Please email us at customerservice@nuovva.co.uk, and we’ll assist you further to make things right.
We appreciate your patience and your effort in bringing this to our attention. We strive to ensure our customers are happy, and we will do our best to resolve the issue swiftly.
Kind regards,
Cherri
Fast delivery and great price
2 janvier 2025
Réponse de Koch & Köchin
Hi Mr. Toomey,
Thank you for taking the time to leave your review.
We are very glad to hear that you had a good experience shopping with us and the product is up to your standards.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
We hope to see you again soon!
Take care, and have a lovely day.
Kind Regards,
Cherri
Great set of knives
I was a bity wary as the price was good but am happy with the quality and they look great in our kitchen.
26 novembre 2024
Réponse de Koch & Köchin
Hi Sue,
Thank you for taking the time to leave your review.
We are very glad to hear that you had a good experience shopping with us and the product is up to your standards.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
We hope to see you again soon!
Take care, and have a lovely day.
Kind Regards,
Cherri
Fast delivery and pan set is great
25 novembre 2024
Réponse de Koch & Köchin
Hi Jones,
Thank you for taking the time to leave your review.
We are very glad to hear that you had a good experience shopping with us and the product is up to your standards.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
We hope to see you again soon!
Take care, and have a lovely day.
Kind Regards,
Cherri
Swift delivery
25 novembre 2024
Réponse de Koch & Köchin
Hi Clivem
Thank you for taking the time to leave your review.
We are very glad to hear that you had a good experience shopping with us.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
We hope to see you again soon!
Take care, and have a lovely day.
Kind Regards,
Cherri
Réponse de Koch & Köchin
Hi Robert,
Thank you for taking the time to leave your review.
We are very glad to hear that you had a good experience shopping with us and the product is up to your standards.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
We hope to see you again soon!
Take care, and have a lovely day.
Kind Regards,
Cherri
Happy with a set of cast iron skillets
Happy with a set of cast iron skillets. Decent quality, value for money
30 novembre 2023
Avis spontané
Réponse de Koch & Köchin
Hi Varghese,
Thank you for taking the time to leave your review.
We are very glad to hear that you had a good experience shopping with us and the product is up to your standards.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
We hope to see you again soon!
Take care, and have a lovely day.
Kind Regards,
Cherri
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