kogan.co.nz Avis 

The customer service at Kogan mobile New Zealand makes the whole service unworthy of using.

The staff make no sense, don't acknowledge what you're saying and straight out refuse to help. They say you are the only one who can fix the problem, yet the reason why I'm contacting them is because their portal won't let me fix it myself.

When the service works it's fine (thanks One NZ for a great network), but a few dollars cheaper a month doesn't make up for the stress of trying to deal with non existent customer service manned by people that can't fluently speak any of our country's three official languages, blatantly refuse to support their customers and don't understand their product offering or how their system works.

The customer service experience has been extremely frustrating. They double-charged my Kogan mobile plan, and since they don’t have a contact number in NZ for customer support, I had to email them. The support staff keeps asking for my credit card details to confirm the issue. I’m puzzled as to why they need my credit card details when they already have it in their system. I believe they can verify my identity through other means, and I don’t feel comfortable sharing my credit card details. This is ridiculous 😡😡

Additionally, I decided to terminate their service and disable the auto top-up feature a month ago, but it continues to charge me. To make matters worse, I discovered that they charged me for the full month’s plan just two days before I canceled. I emailed the staff, but they have been unable to provide a satisfactory answer. It’s been over two weeks, and despite suggesting that they consult their manager if there’s a language barrier, no action has been taken. Just keep ignoring my questions 😡😡😡

I call the customer service number on the main Kogan Website , then refer to the Australia Department. They said NZ doesn’t have customer service to contact (but that’s the only number on the website). The AU staff pretty much just saying is none of business and her attitude is very bad as well.

I’ve request the staff in my email to forward my request to his manager who can understand English, but never happened. There is no other way I can make the complaint. So I have to post it here. Ridiculous!!!

Product is NOT as pictured - I got cheap fabric Not the firm stuff they promised- these will tear first use :(
AVOID! Poor quality - deceptive advertising

Had a faulty Sim card from Kogan, they still aren't refunding me so purchased another, the services are cheaper for nz but also the reception is bad alot of places are out of service

Total scam website. They did not honner a 12 month mobile contact I purchased, because I did not activate it in 30days. They sent me a survey. After completing the survey the billed me $12 and claimed that I signed up to Toystory.site, another scam website, and wanted to bill me $78 a fortnight there after, if I did not notice the charge. Don't even look at their site, because you may get subscribed without knowing!!

As part of a recent purchase I somehow got signed up to FIRST. Didn't pay it any attention until I received a reminder message that I was going to have $149 taken from my account. I replied stating I didn't want this service and NOT to take any payment from my account. I checked my account this morning and the payment was taken out! I have alerted my bank of this fraudulent activity and requested a reversal of the transaction. I haven't made that many purchases from Kogan but the last one is definitely the last one. TEMU here I come. A word of advice Kogan... if you want to stay in business stop scamming your customers. I see from other reviews I'm not the first customer you've used this SCAM on. SHAME ON YOU!!

Kogan Mobile is an absolute joke. Do not go there.
All you get are the same questions over and over. Nobody actually listens and their technical and customer service people are incompetent!
Activated my husbands sim and he could make and receive txts but was unable to make or recive calls. Was promised a new sim within 4 days. Now 9 days later after many emails and live chats the sim doesnt work at all! Dont go there, worst support EVER!

Do not buy a washing machine from them. The item broke after 1 year. Repair man came to fix it. Said it was busted beyond repair. Still under warranty. item not in stock won't replace with the similar washing machine. Won't refund me just a credit. Won't send for free. Just keep dragging the email chain. 2 months without washing machine solution.
Boycott this company!!!

I paid over the odds for an adjustable weights set clearly advertised complete with a stand as part of the system in the main advertising image - however there was some very tiny blurred out disclaimer text hidden in the image stating the stand part was not included - only even recognizable as text if user happened to zoom right in to that part of the image for some reason. Customer service were less than helpful, refusing to acknowledge this practice was even a problem.

Update: I have now been refunded the subscription that was charged to my credit card, but would like to warn others to be aware of it.
Do not get sucked in by the offer of free shipping. It is a scam to get you on a Kogan First subscription. They do not answer their phone and it took days to get a cut and paste reply via email.

I have been trying to print invoice for the last 2 days but only succeeded today when their website was up and showing my order history/invoice print to attempt an invoice print. My order was for a total of 501.- but the invoice with the same order number shows 63.35.
Confused? So am I - tried 3 times printing and showed various colleagues here in case I am doing something wrong so soon I will be too late to get a refund of my 501.- purchase which will cost me 132.- via Fedex to reexport once I have an invoice!!!!!!!!!

Kogan have intentionally cancelled an account for my 89 year old father. The account was due to expire in August. Kogan are happy to take our money. But where is the service.

Their sim card cannot be activated and the mobile data reviews are fake on their website as you're actually not able to leave a review after purchasing. The customer service is terrible, save yourself the headache and go elsewhere.

The sim card took a while to get here and when it arrived it wasn't able to activate due to some technical issue. Still currently waiting, apparently 24-72hours.

Bought Google Pixel 7 Pro from Eclipse BT company via Kogan. After two days upon checking with seller they said order is still processing and will send it next day. Same day evening got an email from the company saying they have cancelled the order as they incorrectly advertised the phone for the price I paid. They never honoured the deal. When I raised the issue with Kogan they were of no help, they simply replied that the seller is third party seller on their website and they could not assist me in this matter. Kogan knows the Eclipse BT is doing shaddy business but they are still allowing them to trade. Haven't received the refund yet. Seller says check with Kogan for refund and Kogan never replies. I wish I had read reviews about the company and Kogan before I decided to deal this the bogus and doggy company.

Ordered the 8kw heatpump which turned up in 3 days so this was a great start. Unboxed it to check for transport damages all looked ok. I have had a query about the structure of the unit and messaged Kogan help desk twice but her nothing in response. This give me no confidence should something go wrong or require repair. Unsure if the functionality as it is pending installation--

Ordered a keyboard mouse and mousepad for Christmas. Keyboard arrived within days however mouse and mousepad shipped but tracking showed no movement. Contacted customer service who were excellent, lodged an enquiry with Australia Post and kept me informed. As soon as Melbourne lockdown ended they arrived within a few days.
Very happy with the products and the service received.

Kogan where do I start. Their website is misleading, customer service is nil and only reply with generic automated replies and don't actually answer your questions. Even on this tread their response is to keep emailing. KOGAN YOU DON'T REPLY WITH ANSWERS JUST EXCUSES. I ordered two tv's. When thinking about ordering the website mentioned "Purchase Now and item will dispatch tomorrow". TWO WEEKS AND STILL WAITING!

Now standing by for a standard "we take customer service seriously" automated response

DO NOT BUY FROM KOGAN!

Got an OnePlus 6T for a great price. Shipping wasn't bad but it wasn't great either. The product is mostly perfect other than the slightly wobbly alert slider. Would recommend overall.