It's definitely one of the best minimalist sneakers I have ever had. The leather is incredibly soft, while the building is really comfortable. Yet the size runs a little large, and the eyelets are... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
I love Koio capri but I have to mention that the quality of the sneakers is definitely declining. I own 3 pairs and the difference in the build quality from the first to the third I received last mont... Voir plus
L'entreprise a répondu
Jane, Jade, Aakifah, Violet, and the whole Support team are very responsive and helpful. I'm a big fan of the brand, a repeat client (having purchase 6 pairs of shoes now), and will continue to purc... Voir plus
L'entreprise a répondu
There was a slight error in my order and the customer support team took action and resolved it immediately going above and beyond. I was very impressed and will be sure to come back to Koio for future... Voir plus
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À propos de l'entreprise
Informations provenant de diverses sources externes
Koio Collective is a luxury leather goods brand. Our sneakers are handcrafted in Italy to combine modern design, finest materials, and century old techniques.
Coordonnées de contact
Broome Street 407, 10013, New York, Etats-Unis
- koio.co
4,2
Bien
292 avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
You get what you pay for
You get what you pay for! These shoes elevate whatever you wear with them. Great, clean looks and durable.
7 août 2025
Avis spontané
Réponse de Koio
Thanks so much for your review, Ian! We're so happy you're loving your Capris.
The customer service was excellent
The customer service was excellent. They gave me 15% off after the sale expired.
5 août 2025
Avis spontané
Réponse de Koio
We're so glad we were able to help! Enjoy your new Koios :)
Awesome selection and super comfortable…
Awesome selection and super comfortable sneakers in the capri models.
4 août 2025
Avis spontané
Réponse de Koio
We're so happy to hear it! Thanks for your review, and enjoy your Capris!
Amber was super helpful in store…
Amber was super helpful in store helping find the right shoes and trying them on!
4 août 2025
Avis spontané
Réponse de Koio
Thanks for the shoutout, Aakash! Come stop by again soon.
Always an easy process shopping here
Always an easy process shopping here! Much prefer coming in person than shopping online because the associates are always so lovely! Customer for life :)
4 août 2025
Avis spontané
Réponse de Koio
We're so happy to hear you have great experiences at our Soho store! We'd love to see you any time.
Bought my first pair two years ago
Bought my first pair two years ago, wore it more than any other shoe, could not recommend a more versatile and comfortable daily shoe!
4 août 2025
Avis spontané
Réponse de Koio
We're so glad you've been enjoying your Koios for years, they're built to last! Thanks for your review :)
Great experience at the store
3 août 2025
Avis spontané
Réponse de Koio
We're so happy to hear it! We hope to see you again soon.
Very helpful staff and great products
3 août 2025
Avis spontané
Réponse de Koio
Thanks so much, visit us again!
Réponse de Koio
We're glad we were able to help!
Lovely everyday shoes
Started with the grey ones, now getting the all white, and will probably get the black on white next
2 août 2025
Avis spontané
Réponse de Koio
We can't wait to see your collection grow!
I’ve owned a few pairs of the Koio…
I’ve owned a few pairs of the Koio Capri white sneaker, and I must say the quality of the shoe has declined significantly over the last 3 years or so. Even with some leather care, the quality of the leather is abysmal - it simply doesn’t last longer than a few months. I don’t think this “middle market” leather sneaker is worth it - go for a cheaper shoe at ~$150 or a more expensive shoe at ~$450 and hope for better quality. At this price point, you are spending extra money for no reason.
2 août 2025
Avis spontané
Réponse de Koio
Hi Brian,
We're sorry to hear about your experience, as it doesn't align with the Koio standard our customers have come to expect.
Every pair of Capris is still handcrafted in our family-owned Tuscan factory using the same premium Italian leather and time-honored techniques we've refined since 2015. Our craftsmen—who also create footwear for luxury houses like Gucci—take pride in creating sneakers built to last for years, not months.
What you're describing sounds like an isolated manufacturing defect rather than typical wear, and we absolutely want to make this right. We don't see your email here, but please reach out to us at hello@koio.co with your order details, and we'll make this right for you.
Your experience matters deeply to us, and we're confident we can deliver the quality and longevity you expect from Koio.
Stellar craftsmanship
Product, the Capri, is a beautiful shoe. Wonderful craftsmanship. You can feel the quality of the leather and tell that these are handmade. I loved them so much I purchased a second pair in a different color. Sizing, I am a 9.5 in Cole Haan sneakers and I ordered a 9 in the Koio. They fit well—not too roomy and my toes do not touch the end of the shoe.
Customer service was very quick and responsive.
28 juillet 2025
Avis spontané
Réponse de Koio
Thank you so much for your detailed review, Carmine! Every pair of our shoes are handcrafted with the utmost care, and we're so glad you appreciate them.
Great service
Great service. Sneakers are comfy. Looking forward to wearing them!
29 juillet 2025
Avis spontané
Réponse de Koio
Thanks so much, enjoy!
Great customer service
There was a mix-up and I unfortunately didn't receive the size that I had ordered, but Koio provided a swift and fair resolution. Shout-out to Jade for being so helpful!
28 juillet 2025
Avis spontané
Réponse de Koio
We sincerely apologize for that mix-up, and we're so glad we were able to help! Please don't hesitate to reach out if you ever need assistance in the future.
Réponse de Koio
Thanks for stopping by!
Réponse de Koio
Thanks, Eric!
Great service and the shoes are great
Great service and the shoes are great. Been using the Koio capri’s for 3 years and its still holding it’s quality.
26 juillet 2025
Avis spontané
Réponse de Koio
We're so happy to hear that, Reagan! Koios are built to last :)
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