It's definitely one of the best minimalist sneakers I have ever had. The leather is incredibly soft, while the building is really comfortable. Yet the size runs a little large, and the eyelets are... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
I love Koio capri but I have to mention that the quality of the sneakers is definitely declining. I own 3 pairs and the difference in the build quality from the first to the third I received last mont... Voir plus
L'entreprise a répondu
Jane, Jade, Aakifah, Violet, and the whole Support team are very responsive and helpful. I'm a big fan of the brand, a repeat client (having purchase 6 pairs of shoes now), and will continue to purc... Voir plus
L'entreprise a répondu
There was a slight error in my order and the customer support team took action and resolved it immediately going above and beyond. I was very impressed and will be sure to come back to Koio for future... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Informations provenant de diverses sources externes
Koio Collective is a luxury leather goods brand. Our sneakers are handcrafted in Italy to combine modern design, finest materials, and century old techniques.
Coordonnées de contact
Broome Street 407, 10013, New York, Etats-Unis
- koio.co
4,2
Bien
292 avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Réponse de Koio
We're so glad, Steven! Enjoy your Koios :)
Super helpful staff
Super helpful staff. Helped me find the right size. Super informative
26 juillet 2025
Avis spontané
Réponse de Koio
We're so glad we were able to help you get the right size! Have a great day.
Réponse de Koio
Thanks for your review, Christian :)
Réponse de Koio
Thanks so much, Jack!
Great service
Exchanged my shoes and got $75 off in addition to the 15% sale. Super great!
26 juillet 2025
Avis spontané
Réponse de Koio
We're glad you were able to take advantage of our sale! Enjoy your new Koios.
Great shoes and great customer service!
26 juillet 2025
Avis spontané
Réponse de Koio
We're so happy to hear it! Thanks for your review :)
Everyone is super helpful
Everyone is super helpful. They helped me lock in color and size with ease.
26 juillet 2025
Avis spontané
Réponse de Koio
We're so glad we were able to help, Jason! Enjoy your new Koios :)
Great product. Better Service.
I like the product and have for awhile. They only keep getting better.
The icing on top is the customer service. They are very helpful and accommodating. Buy the shoes.
21 juillet 2025
Avis spontané
Réponse de Koio
Thank you so much for this kind review, Nicholas! Our Customer Service team goes above and beyond to give the best experience to our customers. We're so happy you're enjoying your Koios.
Very helpful staff made the shopping…
Very helpful staff made the shopping experience easy :)
19 juillet 2025
Avis spontané
Réponse de Koio
Thanks for coming by, we hope to see you again soon!
Great experience in store and Ryan was…
Great experience in store and Ryan was super helpful in helping me pick out the right shoes. Shoes themselves were great and comfortable!
19 juillet 2025
Avis spontané
Réponse de Koio
Thanks for the kind review, Neil! Stop by to see us again.
Great service and selection
Great service and selection. Highly recommend Koio shoes, very well built compared to other competitors.
19 juillet 2025
Avis spontané
Réponse de Koio
Thank you so much, we're so glad you're loving your Koios!
I’m extremely disappointed in both the…
I’m extremely disappointed in both the product and Koio’s customer service. I’m a size 6.5, and followed the website’s own recommendation to size down—so I ordered a 6 in their white Capri. I wore them once, walking around my apartment to test the fit, and immediately got blisters.
When I reached out to exchange for a size 7, they refused because the shoes had been “worn.” That’s absurd—how else am I supposed to know if they fit without walking around in them? Trying shoes on at home is standard practice, just like testing them in a store.
Now I’m stuck with a $265 pair of shoes I wore once inside and can’t wear again. My money just went down the drain. This is completely unacceptable, especially since the bad fit was caused by their own sizing advice. I want my money back.
9 juillet 2025
Avis spontané
Réponse de Koio
Hi Nicole, I'm sorry for frustrating experience you had. You're absolutely right—trying shoes on inside is exactly what we expect customers to do before deciding to keep them. We're happy to process an exchange for you.
There seems to have been some confusion about our return policy. Customers can definitely walk around indoors to test fit and comfort. We only ask that shoes not be worn outside before making a final decision. I'll follow up via email shortly to arrange your exchange.
Great in store experience
Great in store experience, team was helpful in explaining the brand and which shoes to consider based on use case
14 juillet 2025
Avis spontané
Réponse de Koio
Thank you so much for stopping by, we hope to see you again soon!
Good in store service at Soho location
Good in store service at Soho location
13 juillet 2025
Avis spontané
Réponse de Koio
Thanks for your kind words and for stopping by!
Great purchase experience
Great purchase experience. Went in-store to try a few Capris. Love the fit and the look of it.
8 juillet 2025
Avis spontané
Réponse de Koio
Thanks for visiting our Soho store! We're so glad you were able to find the right fit. Come back again soon!
Réponse de Koio
Hi Justin, thank you so much! We're glad you're enjoying your Koios.
I didn’t get my order plus they have…
I didn’t get my order plus they have one of the worst customer service ever, they don’t have US phone number and they don’t answer my emails. I request refund and nothing happened, they didn’t call me or email me about any details
18 juin 2025
Avis spontané
Réponse de Koio
Hi David, we're so sorry for the inconvenience here, and are happy to help! I apologize as we were unable to find an order or any emails with your name, but if you can reach out to us via email or send your order number, we're happy to assist you. We do have a US phone number 929-205-2826, and this connects to our Customer Service line, as well as our Soho store. You can also email us at hello@koio.co! We hope to hear from you soon so we can help with your request.
My experience with Koio
My experience with Koio has honestly been pretty interesting. There was a mistake with my first order—which I totally get, it was probably just a simple human error. But what really stood out to me was the way Jade handled it. The customer service she provided was insane (in the best way). She was super quick, straight to the point, super helpful, and honestly just made the whole situation feel easy.
Usually, when something goes wrong with an online order, it kind of ruins the whole experience. But in this case, it was the complete opposite. Jade replied to everything fast—even on the 4th of July, which blew my mind. That kind of effort doesn’t go unnoticed.
I already love the product Koio puts out, but now I’m even more impressed by the people behind it. Jade is a total superstar. I don’t usually leave reviews, but she absolutely deserves one.
4 juillet 2025
Avis spontané
Réponse de Koio
Thank you so much Raul! We really appreciate your understanding and are so sorry there was a mistake with your order, but we're so glad Jade was able to help! Thanks for giving her this feedback. We love helping our customers, and want you to have the best experience possible. Please don't hesitate to reach out if you need anything in the future!
Réponse de Koio
Glad we could help you cool off while checking out some shoes! Stop by again soon :)
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