Kokoon Avis 

Der vollgeladene Akku der sogenannten Schlafkopfhörer ist in ca 20 Minuten leer. Die Maskierung der Geräusche ist sehr schlecht. Der Tragekomfort in der Nacht ist sehr unangenehm. Insgesamt leider ein völlig unbrauchbares miserables Produkt. Nicht nachvollziehbar dass Phillips mit dieser Fa. ein so miserables Produkt auf den Markt bringt. Man kann nur raten: Finger weg. Ich werde es sofort zurückschicken.

After a long delay my eagerly awaited headphones arrived early January.They appeared well packaged and of good build quality. However, the performance is not up to standard.

I am exceptionally disappointed that the team are taking so long to process my refund. I have sent them numerous requests via their contact link and received no response.

Based on my experience, I wouldn’t recommend these because the performance of my headphones was poor and because the customer service is abominable.

The quality of their headphone is not good and I did not rate their app. I returned the headphones over 2 weeks ago, emailed and checked they were delivered. I have had NO response from Kokoon. Appalling service. DO NOT TOUCH them.

They are very comfortable and don't fall out. I love that it detects when you fall asleep and will switch over to white noise or whatever you want to listen to when you fall asleep. I often will have music or a story and then it will switch over when I fall asleep. I find I fall asleep better with Kokoon.

Avoid at all costs!!!
Wish I had read reviews before buying.
Ordered the sleep buds at the beginning of December. The product itself is terrible. The battery doesn’t even last a night, and it was very uncomfortable.
Fast forward 3 months and I am still waiting for a refund. Customer services are non existent .

After using the Kokoon nightbuds extensively for a year one of the wires began to fray slightly. The customer support team were very helpful in response to my messages and were quickly able to solve my dilemma by sending me a replacement set of nightbuds. They were very kind and engaging throughout the process.

It does what the original did and does that well: a headphone you can wear for sleeping that doesn't dangle.
The sleep tracking is as bad as the original, I have a watch for that.
The only thing that is less good is that I have large ear canals and the new sleeves don't have that size anymore

After putting up a negative review I finally got a response asking me to retain the product. Product was returned over one week ago, next day special delivery. Still no response. Company now have the product back and my money. Not happy as no response to emails sent.

I absolutely love the Nightbuds I purchased! The sound quality is excellent and the comfort is outstanding. I can't tell I am wearing them. I am a side sleeper and have tried about a dozen different sleep buds. These are the best by far.
I can also attest to the wonderful support received from Kokoon support. You needn't worry about getting help after your purchase. And while there's a notice saying there's a large number of queries, I found that all responses were indeed in a very reasonable timeframe.

I truly love my Kokoon nightbuds. They are not perfect but I am in love. I have been sleeping so much better since I bought them 2 years ago. I am using them with Endel App, because the Kokoon app is abysmal (Awkward UI, sooo slow, often not working, not my type of sounds).
The Kokoon support is good with room for improvement. Staff seems overworked and understaffed. I had to wait 3-4 days for each reply. However, in the emails they were really competent and kind.
They said I should send my breaking but still working nightbuds to Poland (I‘m in Germany) at my own expense, including all the equipment, cables, case etc. They will inspect it within 1-2 weeks and then send me a new device. I asked if there was a way we could change that, because firstly I cannot sleep well without them and secondly it seems wasteful to send them back everything, when most of it still works, and they would just throw it away.

I got back a really nice email saying that they will send me the new device immediately and I will not be required to return the old one. However, why is that not the normal procedure?

I‘m super happy they are so flexible and kind. :) Thank you guys.

The sound quality is decent enough for most sleep tracks, like binaural brainwave entrainment and even music of you’re not looking for a hifi experience. They are small enough that they are still relatively comfortable for side sleepers like me.
That said, the ear tips come off every single use, either during the night or when removing them (usually the latter) which is very frustrating, especially in the dark.
They are fragile - we’re not supposed to straighten the cables that go to the ear buds, which is next to impossible if attempting to put a tip that’s come off back on during the night, or if choosing to remove them during the night.
Very overpriced for what they are but the best thing I’ve found for sleeping on one’s side.

Do not purchase at Kokoon.
They don't respond, don't deliver.
Verry bad communication, poor service more like a bunch of crooks.

Do't waste tim logging a ticket in their ticket system, they don't respodt to thet either.

I'm reporting then to the Dutch justice and will retrieve the money I paid through mastercard.

Update: You can play other audio, you need to have the app open. Probably should note this in the documentation. Will add back the star.

ook one star because there is no ability to play other types of audio other than Kokoon's limited library.

I had used Apple Airpods Pro for about a year to fall asleep while listening to podcasts or meditations. However, I started to have jaw pain and kept misplacing them. My husband bought me Kokoon headphones and they work great. I have small ears so it did take a little time to get used to the Kokoon earbuds but overall they are great and I can't imagine falling asleep with the Airpods any longer. I do also love that I don't easily lose/misplace an earbud with the Kokoon vs the airpods and that the headphones shut off automatically once sleep is detected. However, I'm not sure I will pay for the subscription once my trial is over. I use an Apple watch to track my sleep so I haven't used that feature as part of the app and I'm not sure I use the other features of the app enough to justify the cost.

I've been thoroughly impressed by the Kokoon Philips Sleep Headphones. With a partner who falls asleep within seconds, these headphones have become a lifesaver for me in achieving better sleep quality. Their remarkable sound isolation has even allowed me to occasionally miss my little person's cries at night, a testament to their effectiveness. I'm grateful for the relief they provide, though the only drawback is the necessity to remain attentive to my little person's needs, which limits the time I can wear them continuously.

I’ve been searching for headphones comfortable enough to wear during sleep FOREVER. I’m a side sleeper and these headphones have finally done it!

They stay perfectly affixed and you barely know they’re there.

I really enjoy the headphones. I mainly use them for sleep. They are very comfortable. The data doesn't seem to be too accurate but I honestly just like listening to music while I sleep. Also, once my playlist is done the background sounds are kind of nice. I really do enjoy them. The only reason for a 4 is probably just my ears but the ear pieces just don't fit quite right. One ear is good but the other is a little to big I think.

I have enjoyed these headphones so much. I feel like the buds do go a little further into the ear canal than I'd like but they're not totally uncomfortable.

The headphones are amazing and exactly what I needed! They are extremeley comfortable and the sleeping times measured are accurate. Only downside is the mobile app is very annoying to use.

Theres no Connection to the sleeping Dates. Only: die Sitzung war zu kurz. Bad