Kolamba At Home Avis 

260
•
TrustScore 5 sur 5

4,8

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Lisez les avis des autres

Noté 5 sur 5 étoiles

Fantastic array of veggie curries. Each one having a unique flavour. The jackfruit and beetroot particularly stood out - could really taste the veg. Simple to heat and lay out. Preferable to gr... Voir plus

Noté 5 sur 5 étoiles

This was the centrepiece of a fab evening. Lovely range of tastes. Easy to prepare. Great quality food. Tiny bit of feedback - when ordering the banana flower parcels were suggested as an accompanime... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Have visited Sri Lanka over the years & enjoyed Kolamba , at home & restaurant. This experience very good , & tasty but got our Dessert wrong ! Ordered banana seed patties , realised savoury , so... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

I am incredibly sad the Kolamba at Home service is coming to an end. The chicken curry is my absolute favourite and I am happy to take any leftover chicken curry off your hands. All the curries are... Voir plus

L'entreprise a répondu

À propos de l'entreprise


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4,8

Excellent

TrustScore 5 sur 5

260 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

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4,8

Tous les avis

(260)

3 avis reçus au cours des 12 derniers mois

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Noté 5 sur 5 étoiles

Perfect

Perfect combination of incredibly delicious dishes, The box was well packaged, very clear instructions, easy to cook, throughly enjoyed and highly recommend!

11 juillet 2022
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Réponse de Kolamba At Home

Thank you so much for the lovely review and support! We hope you order again soon!
Best, Team Kolamba

Noté 5 sur 5 étoiles

A taste of Kolamba without the hassle of going to London

Have eaten at Kolamba twice and it has been excellent but we live outside London, so it's not easy to get there. Thought we'd try the "At Home". It was delivered on the due date. Instructions were clear. Most importantly the food was excellent. Far better than we would have been able to experience locally.
Big thumbs up from us and we will definitely do it again

2 juillet 2022
Avis spontané
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Réponse de Kolamba At Home

Thank you for the wonderful review! We’re so glad you enjoyed our services! We look forward in serving you again soon!
Best, team Kolamba

Noté 5 sur 5 étoiles

Lockdown favourite

Kolamba was a lockdown favourite-- we have ordered enough Chicken Curry Boxes that I have lost count. Shipped to us in Scotland, they have never disappointed, and on the one occasion where we had a minor issue, the client service was charming and efficient, leaving us only with improved sentiment and loyalty. Thank you for another cracking meal (or two)!

30 juin 2022
Avis spontané
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Réponse de Kolamba At Home

Thank you for the review and thank you for supporting our little business!
We hope you order again soon!
Best, Team Kolamba

Noté 5 sur 5 étoiles

Amazing food

Amazing food, packed with flavour. Generous portions. Would 100% recommend

25 juin 2022
Avis spontané
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Réponse de Kolamba At Home

Our hearts are full! Thank you for the lovely review and support.
It means so much!
Best, Team Kolamba

Noté 5 sur 5 étoiles

Excellent home delivered food

Excellent home delivered food . Sumptuous “ feast boxes” , well thought about by the chef . No hesitation in recommending KOLAMBA.

25 juin 2022
Avis spontané
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Réponse de Kolamba At Home

Thank you so much for the lovely review! We’re so glad you enjoyed your meal. Look forward to serving you again soon!
Best, Team Kolamba

Noté 1 sur 5 étoiles

Great food, awful delivery service

We’ve eaten Kolamba food at home quite a few times over the last few years, and every time it has arrived it’s been really wonderful. If I were rating just the food, it would be 5 stars. But unfortunately, for this order, the food never turned up, and this is not the first time that’s happened to us with Kolamba. Their delivery service really lets them down.

Both ‘no shows’ we’ve experienced were ordered for special occasions, which has left us in the lurch at the last minute. I appreciate these things happen (which is why I gave it another go after the first time), but to have it happen twice in a row has unfortunately led me to decide not to risk ordering again.

It would also be really helpful if they provided a phone number to call in such situations. As it stands, customers are only given an email address which doesn’t give quick enough answers when you need to work out what to feed a group of people for a special occasion.

Whilst, of course, they offer refunds in these situations, it’s really quite galling to be told “it’s out of our hands once it leaves us”, which is the response I’ve had both times. It’s my opinion that the choice of delivery service is entirely in your hands, and with this failure rate you should be finding new suppliers.

21 juin 2022
Avis spontané
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Réponse de Kolamba At Home

Dear Christina,

As soon you emailed us saying you hadn’t received your order - we responded and tried to rectify the situation to the best of our ability immediately. We are apologetic that you didn’t receive the order, however we offered a full refund within hours of your email.

Out of the two major couriers in the UK (DHL and DPD) we have tried both and we have actually been let down more in the past by DHL.

It is wholly disheartening to receive reviews like this especially when the food as you say is good.

Not only do we have to absorb the cost of the failed delivery, refund the item in full but then on top to receive negative press is disappointing, especially as we have tried hard to rectify the situation to the best of our ability.

Many thanks
Team Kolamba

Noté 5 sur 5 étoiles

The food from Kolamba is not only good…

The food from Kolamba is not only good but authentic Sri Lankan food. Try it. Fantastic.

21 juin 2022
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Réponse de Kolamba At Home

Thank you so much for the lovely review! We’re so glad you enjoyed your meal. Look forward to serving you again soon!
Best, Team Kolamba

Noté 5 sur 5 étoiles

Excellent value for money and seriously…

Excellent value for money and seriously tasty. Will deffo be repeating the experience again, and again, and again ... :)

19 juin 2022
Avis spontané
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Réponse de Kolamba At Home

Thank you so much for the wonderful review and thank you for supporting our little business! We appreciate it!
Best, Team Kolamba

Noté 5 sur 5 étoiles

I have ordered twice now

I have ordered twice now, and both have been as fantastic as each other. So easy to prepare, and delicious. Thank you!

1 juin 2022
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Réponse de Kolamba At Home

Thank you for the wonderful review Lisa! We’re so glad you had a great experience. Look forward to serving you again soon!
Best,
Team Kolamba

Noté 5 sur 5 étoiles

the meal was a present from me to my…

the meal was a present from me to my son and daughter-in-law. They told me it was delicious and they enjoyed it very much

23 mai 2022
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Réponse de Kolamba At Home

Thank you so much for the lovely review! Sri Lankan food definitely makes the perfect gift and we’re just so glad they enjoyed it!
Thank you for the support!
Best,
Team Kolamba

Noté 5 sur 5 étoiles

First time ordering and very pleased

First time ordering and very pleased. Great range of dishes, just the right amount of spicing and good portions. Especially enjoyed the chicken curry and beetroot curry. Arrived on the due date, well packaged and clear cooking instructions. So nice to be able to eat Sri Lankan food again

23 mai 2022
Avis spontané
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Réponse de Kolamba At Home

Thank you so much for the wonderful review! We’re so glad you enjoyed your meal and It’s comments like these that push us to keep doing what we do. Thank you for supporting our business and we hope you order again soon!
Best,
Team Kolamba

Noté 5 sur 5 étoiles

Delicious

Went to Sri Lanka for our honeymoon and thought we'd try it for an anniversary treat. The good was delicious and definitely tool us back there! Would highly recommend.

22 mai 2022
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Réponse de Kolamba At Home

Thank you so much for your lovely review! We’re so glad you enjoyed your meal. Hope you order again soon!
Best,
Team Kolamba

Noté 5 sur 5 étoiles

Authentic Sri Lankan food

Authentic Sri Lankan food, delivered in little packages. Generous portions.

15 mai 2022
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Réponse de Kolamba At Home

Thank you so much for the 5 star review. We are so happy you enjoyed your meal. We hope you order again soon.
Best, Team Kolamba

Noté 4 sur 5 étoiles
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Réponse de Kolamba At Home

Thank you for the review, we’re so glad to hear. We hope you order again soon.
Best, Team Kolamba

Noté 5 sur 5 étoiles

Such a treat!

What a treat! We went to the restaurant a while ago when we were in London and had such a fantastic time that I bought this meal box for my partner as a birthday treat. We absolutely loved the meal box, and it was great value for money compared to others we have tried. Such delicious flavours, and very easy to prepare.

9 mai 2022
Avis spontané
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Réponse de Kolamba At Home

Hi Rebecca,
Thank you so much for your wonderful 5 star review.
We are so happy you had a wonderful experience at our restaurant and enjoyed your meal.

We hope to see you again soon. Best, Team Kolamba

Noté 1 sur 5 étoiles

Ethical issues

Whilst the food is good (if a little too salty) on the basis that the company is 70% funded by the incumbent president who has bankrupted the country in order to improve his own financial position on ethical grounds I have no choice but to give a poor review.

3 mai 2022
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Réponse de Kolamba At Home

Dear Dilukshi,
Firstly thank you for taking the time to write a review. We are grateful to patrons who share their honest opinions on their dining experiences. It is therefore disheartening to receive a one star review despite you enjoying our food (having ordered from us 8 times over the past 12 months), with the reason for your poor review being even more so when it’s not based on fact and is entirely founded upon deliberate and malicious untrue statements.

By way of information (which can be checked via public records), we would like to make it very clear that Kolamba is 100% privately owned, founded by a husband and wife who had an idea to bring the best of home cooked Sri Lankan food to London. Kolamba and its founders have absolutely no ties whatsoever to the Sri Lankan government, any of the Rajapaksa family or any political connection.

We encourage everyone to do their own research and fact checking (increasingly so in an age where misinformation is rife), especially before writing reviews that can harm or damage a business’s reputation.
If you have seen our social media, we are one of the few Sri Lankan businesses in the UK who have actually spoken out against the government and what they are doing to the country.

As a regular customer of Kolamba we would have hoped that you would have felt comfortable to reach out to us directly and perhaps clarify this before making a public statement.

Should you have any further comments, please do get in touch with us directly.

Kolamba

Noté 3 sur 5 étoiles

it's alright

14 avril 2022
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Réponse de Kolamba At Home

Thank you for your feedback. If you have any further infromation orders@kolambahome.co.uk. Best, Kolamba

Noté 5 sur 5 étoiles

Fabulous food

Fabulous food - always very tasty and plenty of it. The rice is particularly delicious too, which is nice!

8 avril 2022
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Réponse de Kolamba At Home

Hi Lynn, Thank you for your lovely review. We hope you order again soon. Best, Kolamba

Noté 3 sur 5 étoiles

It was good food but they left out half…

It was good food but they left out half my order and while they did refund me for the items they left out they didn’t give me any thing to make up for the mistake which I would have thought would be good customer service. They did offer me a minor discount on my next purchase but that missed the point, because it assumes a further purchase and also is just a way of garnering future business. The order was incomplete and I had just had a baby and couldn’t drive and had no time to cook a meal for the guests we had arriving that night who were travelling a long distance. And we live out of range of take away services so it created a stressful situation for a tired new mum.

7 avril 2022
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Réponse de Kolamba At Home

Hi Kelly, thank you for your review and comments - we are disappointed to see the rating as (and pls correct us if we are wrong) the order you are referring to was the one placed on 21/01 which had some missing items. If so- Our customer Service replied to your email on this matter on the 21/01 itself and offered a refund for the missing items. A second email was sent as well on the 24/01 offering a further discount on your next purchase for the inconvenience this caused. Please let us know if you didn’t receive this email and we can forward you the discount code. Pls do get in touch via hello@kolambahome.co.uk so that we can clear this up
Thank you, Kolamba

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