Konnected Avis 

Wrong part was sent. Description and picture showed a recessed mount and I was sent a surface mount motion

The part worked perfectly and was timely delivered.

Konnected battery backup blew out the Pro board. Order a new board and new battery backup and now the battery backup is causing the Pro board not to stay on. I don't feel that the support team was very helpful and if I had not already installed the product I would would not pick this product again.

Excellent product. Excellent customer service. Very quick to respond.

At first it was a little overwhelming but with patience and watching videos. You can figure it out if you're a DIYer. If not may prove to be difficult to setup. But so far the product is excellent.

The devices are great the install was smooth on 3 out of the 4. I dropped a star because I had to update the firmware on one in order for it to connect.

Their customer service is exceptional & I would recommend product line to anyone!!

Wonderful customer service!
Great product

Very good support all the way. Amazing product thank you to everyone

Tech support did’t get it working was told to wait for an upgrade.

The Konnected alarm panel pro was super easy to setup. We now have an alarm system that is useable and we can monitor it ourselves with great reliability and it integrates well with our smart home automations.

Great effort on all but would be nice if there were videos or help setting up and using SmartThings.

I needed a new main board, but determining that was a challenge. Finding the replacement part was easy, however finding the support article that outlined the need for a new board was challenging. Apparently, a storm caused the Siren relay to short and activate the siren all the time. But this article was difficult to located to determine how to get the system fixed and back online. Maybe I needed to open a support ticket? Anyway, it's a minor thing, but worth noting. Otherwise, I'm a very big fan of the Konnected product.

When I decided to replace my ADT system, I was happy to find the Konnected product. The company has a good install base and it works very well with Home Assistant. When I did have an issue, they were prompt in replying and troubleshooting the issue with me. I think it's not for everyone as there are some technical aspects from a troubleshooting standpoint, but again that's way better than ADT every did. I recommend this wo anyone tired of paying a company to "monitor" your system for you.

Nate and everyone at Konnected are AMAZING, Fantastic customer service, knowledge and support. I've been a customer since the very beginning and this is now my 2nd house powered by their amazing boards. Would not hesitate to recommend to anyone, and have no plans of ever looking back.
Thanks again Nate!!!

Easy to install and setup. Two months working flawlessly.

Product has great features to perfectly fit our use-case, but the board failed in a day. Support was great in replacing quickly. Hoping the replacement stands the rest of time.

Wish i had more than 4,000 characters to write my story but to make it very very short, after searching the web and getting an astronomical 1909$ quote (2,300$ with tax) from a local alarm guy to install an alarm system in my pre wired condo, i decided to try Konnected’s product. I watched all the available videos either from founder Nate Clark himself or DIYers who took the time to make install videos and decided i would try their inexpensive starter kit to begin with. I’ll admit i was thinking at the time this was too good to be true. Everything seemed to be so reliable and easy to install there had to be a catch, right ? Well it turns out there wasn’t;
While waiting for my order, i proceeded to trace all the wires and install the door sensors. When i received my package i went on to install the motion sensors and siren and fit the board and backup battery in it’s alarm cabinet i got for 20 bucks at an electronic store nearby. Always following instructions from Konnected’s web site i connected all the wires to the board and plugged it to power. It came to life immediately and from there on it was just a matter of identifying and provisioning the zones to my Konnected account. Then, feed said zones into the SmartThings app on my phone. Few hours later after receiving my package i had a fully functional alarm system. Later that week i also discovered i could install leak sensors in the basement, heck i didn’t even know such devices existed. Since the initial installation went so smoothly i decided to order a second 6 zone Ad-On board and connected 2 leak sensors and a piezo buzzer in a matter of hours (because i had holes to drill in the drywall since those weren’t already pre wired). At the same time i also got the Amazon Fire 8 tablet and installed it using the 3d printed frame available on Konnected’s site also. Everything works flawlessely and i am very very impressed. If i had to do it all over again i would order the pro panel from the get go, but hey i just wanted to start small and test the product first. I am also impressed by all the support i got from Nate and Andy Wulff, who answered every question i threw at them. Honestly i wasn’t sure i could tackle this project by myself, but it’s easier than it looks. If i can do it, anybody can do it. . I had a lot of fun doing this project and I highly recommend all of the Konnected products. Buy with confidence and have fun.