Koorsen Fire & Security Avis 

We were out of town and needed to pay our invoice online. Amy in the South Bend was very helpful and courteous in handling our questions.

The new invoices do not provide the account number which is flagged on the payment portal as a required item.

painful reentry of data--every time i pay this, i have to reenter my name and address, etc. how about create an account like most websites...

PAYMENT IS RELATIVELY EASY I JUST WISH IT WOULD GIVE CONFIRMATION NUMBER. I MADE PAYMENT ONE TIME AND IT WAS NEVER APPLIED.

Service call was for a series of false alarms. The serviceman was polite and explained that he could not diagnose or fix our problem because Koorsen had installed one brand panel, and a second brand receiver to "communicate" with even more brands of sensors. He suggested that the options were to replace all parts which were not compatible with our present panel, or to "upgrade" to a new technology sytem. He said he would have a salesman call us. We were charged $100 (plus tax) for this service. Nearly three weeks later (after we made another call) a salesman finally called. He quoted a $1000 price for replacing the incompatible parts in our present system or $850 (AND increasing the monthly monitoring fee by more than 2/3) for installing a new system. The quoted price of the new system did NOT INCLUDE monitored smoke alarms or window sensors on six windows----items included in our present system.

i like the online pay process but would like to see more information about my account like current amount due. also would like to see a little more about my payment history.

Just recently purchased the fire extinguishers from koorsen fire and security. Such a wonderful
service provided by them. Supportive client
service. I came across one of the top quality fire extinguishers. The price is truly
impressive and so reasonable.

Your new site for payment is a 1000% better than the previous one. This one is very user friendly. The previous one was a nightmare to say the least.

I have a new business, and needed to have several fire extinguishers placed in my building. I called Koorsen to get a quote. I am certainly glad I did. I got my extinguishers and the BEST customer service. I would recommend Koorsen to anyone who needs Fire and Security needs. Bravo for the customer service.
Mindy Bittner

Very good,,, Techs were polite, and fast. did great job

This payable spot is great. Its very understandable and easy to use. Thank YOU!

Said everything was fine. When the reports came there were two discrepancies listed. Waiting to find out which is correct.

Koorsen was very professional and knew exactly what they were doing no questions asked.

Always have trouble with this site and have never had to pay a charge before.

I've never had any issues with the Richmond, Indiana location before Koorsen services were handled from a central location. I called the number posted on the website at the Richmond location, was transferred to Pennsylvania, then was transferred to another a person who had to "write a ticket". I had to stay on hold while this person "wrote a ticket." Then I was told that someone from New York would contact me within 48 hours to confirm my order. Total transfers...three; on hold total of 10 minutes. Not looking forward to the next step. I just want a key fob to replace the one that stopped working! Updating your website with the correct contact information and streamline your services will serve them well for the future.

My first time working with Koorsen. Very courteous and knowledgeable.

Very professional and did a great job of communicating their time line and told us when the alarm was going to be tested.

Great customer service