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Lisez les avis des autres

Noté 5 sur 5 étoiles

I’ve had the most incredible experience as a vendor on Kouwi. The team has been great to work with, very approachable and have a very active engaged audience so it’s been a great marketplace to sell m... Voir plus

L'entreprise a répondu

Noté 2 sur 5 étoiles

Their return policy is terrible. They offer store credit or exchanges for eligible items. Items not eligible include accessories, apparel, footwear, pyjamas and health & wellness products. So basica... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

I recently discovered Kouwi and couldn’t be more impressed. From the moment I placed my order, everything was seamless—from the intuitive website to the fast, reliable delivery. The products are beaut... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

I ordered a women’s shirt. It was exactly as shown on the website and the quality is second to none. Beautifully made and reasonably priced. Honestly, I’ll definitely shop Kouwi.com again. Highly reco... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Maché en ligne
  2. Magasin de vêtements pour bébés
  3. Magasin de sacs
  4. Magasin de design et de décor intérieur
  5. Magasin de chaussures
  6. Magasin de matériel Hi-Fi

Écrit par l'entreprise

Welcome to Kouwi.com – Australia’s go-to online shopping playground! We bring you the hottest brands, trendiest finds, and must-have essentials across fashion, wellness, home decor, home audio, and more – all in one convenient place. Whether you’re searching for the perfect gift, refreshing your wardrobe, or upgrading your home, we've got you covered. Shop top brands like: HOBIBEAR – Stylish wide-toe shoes for men & kids FitVille – Next-level comfort & support for your feet Milleni Bags & Hoopla Handbags – Chic, functional, and ready for any occasion High Tees Australia, Korganika, The Essentials Lab, Teelixir – Your wellness and lifestyle favorites Looking for the latest tech? Grab a Crosley Voyager Bluetooth Portable Turntable or shop vinyl record players online and bring your music to life. Gift shopping made easy! Find the perfect gift cards for men and women or purchase gift cards online in Australia for a quick and thoughtful present. For pet lovers? Explore a range of pet accessories available to shop online. Fashion enthusiasts? Browse women’s fashion clothing in Australia, luxurious feather pajama sets, and must-have accessories—all in one place. Tech & accessories? Shop Apple Watch straps and more with just a few clicks. Your ultimate online marketplace in Australia is here. Get ready to shop, save, and discover your new favourites at Kouwi.com!


Coordonnées de contact

4,1

Bien

TrustScore 4 sur 5

33 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

A répondu à 100 % de ses avis négatifs

Répond généralement dans un délai de 24 heures

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

I’ve had the most incredible experience…

I’ve had the most incredible experience as a vendor on Kouwi. The team has been great to work with, very approachable and have a very active engaged audience so it’s been a great marketplace to sell my products. Can’t recommend Kouwi enough!

19 mars 2026
Avis spontané
Logo de Kouwi.com

Réponse : Kouwi.com

thanks for the 5 Stars - pleasure working with you

Noté 1 sur 5 étoiles

AliExpress reshipper

Kouwi is simply a re-shipper of AliExpress goods. Not even any rebranding or packaging in between.

I bought kids shoes for $53. They arrived posted in a plastic bag. I then found the same shoes available from AliExpress for $18.

Just buy direct from Ali and save yourself the massive margin.

28 janvier 2026
Avis spontané
Logo de Kouwi.com

Réponse : Kouwi.com

Thanks for your review! As a marketplace with over 47,000 items from a mix of local and international brands and sellers, packaging and presentation can vary depending on the seller, supplier and small business you’re purchasing from.

It’s also worth noting that pricing naturally varies across online marketplaces. If you find a better deal elsewhere, we completely understand shoppers should always choose what works best for them.

Have a lovely day

Noté 5 sur 5 étoiles

Outstanding!

I recently discovered Kouwi and couldn’t be more impressed. From the moment I placed my order, everything was seamless—from the intuitive website to the fast, reliable delivery. The products are beautifully crafted, high quality, and clearly made with care and attention to detail. Customer service was prompt, professional, and genuinely helpful, which made the whole experience even better. I’ve already recommended Kouwi to friends and family, and I’ll definitely be a returning customer. Keep up the amazing work!

9 avril 2025
Avis spontané
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Réponse : Kouwi.com

Thank you for the 5 Star review!!! we hope you love your purchase as much as we love serving you.

Noté 5 sur 5 étoiles

My experience with Kouwi has always…

My experience with Kouwi has always been 10/10. Their customer service team are always so helpful and everything I have purchased is great. Highly recommend!

12 décembre 2024
Avis spontané
Logo de Kouwi.com

Réponse : Kouwi.com

Thanks for the 5 stars, We hope you love your Newgate Clock as much as we do :)

Noté 1 sur 5 étoiles

Absolutely appalling experience

Absolutely appalling experience with both Baccarats and Kouwi.
I ordered two fragrances from Baccarats (promoted through Kouwi), and what I received were clearly counterfeit products. No response from Baccarats whatsoever—just complete radio silence after they took my money.

What’s worse is Kouwi’s role in all this. They featured and endorsed Baccarats on their site, giving them credibility. But once things went south, they washed their hands of all responsibility, claiming they weren’t involved—even though they willingly promoted the scam. They could’ve stepped in, issued a refund, and dealt with Baccarats directly, but instead chose to do nothing meaningful to help a paying customer.

Both companies have shown zero accountability. I’ve kept the products sealed, asked politely for a resolution, and still been treated with indifference. I’ll never shop through either platform again and will be warning others to avoid them at all costs. You’re better off throwing your money out the window.

11 avril 2025
Avis spontané
Logo de Kouwi.com

Réponse : Kouwi.com

Hi Michael,

We’re sorry to hear you're still feeling disappointed, and we genuinely appreciate you taking the time to share your feedback.

As you know, your purchase was made directly through baccarats.com.au. The item was not purchased from Kouwi we did not receive any payment, nor were we involved in the shipping or handling of your order.

That said, we believe we did our best to support you. We stayed in contact, provided guidance on how to follow up with baccarats.com.au, and advised on how to initiate a chargeback through your bank. We also made multiple attempts to contact Baccarats on your behalf with no such luck.

While we absolutely understand your frustration, we are not able to issue a refund or process a return for an order placed with a separate business that we do not own, operate, or have access to.

We truly value the trust our customers place in us and are proud of the service we provide, as reflected in the positive reviews from those who shop directly with us.

It's a shame that you think it's acceptable to leave a bad review for a small business that you did not purchase from, instead of the actual business you did order from.

We’re sorry this situation has caused such a negative experience, and we thank you again for raising it. We sincerely hope baccarats.com.au takes responsibility and recognises the importance of putting their customers first and getting back to you as soon as possible.

Team Kouwi

Noté 5 sur 5 étoiles

Kouwi has to be the best site online…

Kouwi has to be the best site online ,not only do they have amazing products there prices are also .They have a range off so many different products.
The staff are exceptional also ready to jump in if any problems arise or to simply to help.
I can't speak highly enough off Kouwi and the staff .You must have a look if u haven't already done so ,U will become addicted like me

27 février 2025
Logo de Kouwi.com

Réponse : Kouwi.com

Thank you for the lovely review, Beverly - it's our pleasure serving our customers :)

Noté 5 sur 5 étoiles

Great support

Support helped me to correct my order (i specified wrong shoe size), before send in it to me.

19 février 2025
Logo de Kouwi.com

Réponse : Kouwi.com

Thanks for the 5 Star review :) it Was a pleasure Helping you

Noté 2 sur 5 étoiles

Their return policy is terrible

Their return policy is terrible. They offer store credit or exchanges for eligible items. Items not eligible include accessories, apparel, footwear, pyjamas and health & wellness products. So basically everything. For eligible items you need to pay to return it.

Edited : 20/09/2025, I ordered sneakers. I still have them, they're in my closet gathering dust. I've never worn them as they don't fit

26 mars 2025
Avis spontané
Logo de Kouwi.com

Réponse : Kouwi.com

We understand that return policies can be a deciding factor when shopping. As a small, independent marketplace with over 30,000 items (and growing), we do our best to keep our policy fair for everyone. While it may not suit everyone, we review each case individually.

Since your review doesn’t mention a specific product or service, we’re unsure if you've made a purchase through our platform. If you have any concerns or questions, please don’t hesitate to reach out to our team we're always happy to help.

Noté 5 sur 5 étoiles

Awesome School Shoes

Bought these shoes for my daughter for school and they are excellent. She thinks they are so comfy and she wants to wear them all the time. Had a minor issue when ordering but was resolved so quickly by the team and did not delay our order at all. Really impressed.

4 décembre 2024
Logo de Kouwi.com

Réponse : Kouwi.com

Thank You for the 5 Stars Vic :)

Noté 5 sur 5 étoiles

Excellent quality product and customer service

The shoes are of excellent quality and reasonably priced. The Kouwi team was also kind and helpful, and the item arrived safely. I’ll be purchasing through Kouwi again!

10 décembre 2024
Logo de Kouwi.com

Réponse : Kouwi.com

Thank you for the 5 Star Review :)

Noté 5 sur 5 étoiles

Crocs

Awesome service

9 décembre 2024
Logo de Kouwi.com

Réponse : Kouwi.com

Thanks for the 5 Stars Johnny and for supporting our growing Australian Independent marketplace :)

Noté 5 sur 5 étoiles

I ordered a women’s shirt….

I ordered a women’s shirt. It was exactly as shown on the website and the quality is second to none. Beautifully made and reasonably priced. Honestly, I’ll definitely shop Kouwi.com again. Highly recommend. Speedy service.

2 août 2024
Logo de Kouwi.com

Réponse : Kouwi.com

Thanks for the 5 Stars Karen :)

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