placed order for electric bain marie, a sadette and gn pans. I recieved an email informing me the bain marie and sadette are out of stock and will refund me but still sending the pans which i then did... Voir plus
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Damaged items arrived on Friday when I wasn’t there (obviously package had been dropped). When I returned to work on Monday and saw the damage they refused to refund as it had been more than 24 hours... Voir plus
Very disappointed. Brand new commercial machine delivered with faulty middle burners that fail to light up. I reported the defect within 24 hours with full video evidence, but customer service has ign... Voir plus
I am very pleased with the quality of the Red Tray & it is exactly the same design what is being shown on their website . It does keep Crockery cutlery manageably stable on it . But do not expect th... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
KRD Catering - a leading UK supplier of commercial catering equipment, offering a wide range of cooking, refrigeration, food prep and display equipment at competitive trade prices.
Coordonnées de contact
Unit 8, Sharvatt Business Centre, Keats Road, DA17 6BP, Belvedere, London, Royaume-Uni
- 01322 923 522
- info@krdcatering.com
- krdcatering.co.uk
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214 avis
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Faulty Equipment and Extremely Poor Service– Avoid KRD Catering
I purchased a machine from them and the unit completely failed and stopped turning on after only two weeks of light commercial use.
When evaluated, an electrician confirmed the unit was supplied with an improper 20A plug/fuse instead of a standard 13A fuse, presenting a potential fire hazard.
Even after fitting the correct fuse, the machine suffered internal damage and fails to dispense or operate properly. It cannot be used.
Despite submitting a formal notice rejecting the goods under Section 14 of the Sale of Goods Act 1979, KRD Customer Service has engaged in continuous stalling tactics.
Over several weeks, they repeatedly requested the same videos, serial numbers, and data plate photos that had already been sent multiple times. They are now demanding that I pay for further third-party electrician checks rather than honoring a return or refund.
Their failure to replace or refund defective equipment and refusal to handle return logistics has caused severe operational disruptions and ongoing financial losses to our business.
Avoid this company if you need reliable equipment and professional customer support.
1 septembre 2026
Avis spontané
Réponse de KRD Catering
Hi Laura, I’m sorry your machine failure and safety concerns remain unresolved. We received your video and data plate in September and escalated your report about the plug and fuse to management on 11 September, followed by a manufacturer technical review. I’m sorry this has not produced a clear resolution.
Jude, KRD Customer Support
Do not order from them
Firstly customer service is absolutely terrible. Secondly ordered fridge , next day plugged in and temperature went to 44 degrees. They ask me to call engineer on my cost to new fridge . Anyway called for specialist and been told that it is not to use - basically can’t be fixed . They won’t give refund so will take them to court
12 septembre 2026
Avis spontané
Réponse de KRD Catering
Hi Michael,
A refrigerator reaching the temperature you described is a serious concern.
We have not yet been able to confidently link this review to the correct order. Please contact our support team with your order number so we can accurately check the relevant correspondence and specialist’s findings.
Jude, KRD Customer Support
Great product fast delivery great…
Great product fast delivery great customer service by Jess
16 septembre 2026
Avis spontané
Réponse de KRD Catering
Thank you, Paul. We're delighted you were pleased with the product, delivery and service from Jess. We appreciate you taking the time to share your experience.
Jude, KRD Customer Support
Wouldn't buy from else were after a…
Wouldn't buy from else were after a horrid company called adexa who are a waste of time.
KRD is fair and policys are fair if any damages which is so important for my small buisness
Ill be buying more
25 août 2026
Réponse de KRD Catering
Thank you, Clare. We're pleased you felt our policies were fair and that you chose KRD for your back bar cooler. We appreciate your support and look forward to helping with your next purchase.
Jude, KRD Customer Support
Very rude customer agent called…
Very rude customer agent called Catherine,
Won’t even empathise and apologise for sending damaged pans.
Won’t buy from them again
UPDATE!!
They got back to me asap and gave me a refund….better late than never!!
27 août 2026
Réponse de KRD Catering
Elikem, I'm sorry the mixing bowl arrived dented and that our replies added to your frustration. We reviewed the case and, on 11 September, issued store credit covering the bowl's full price including VAT. We also confirmed that you could keep the bowl without returning it. We recognise that this does not undo the poor experience you described.
Jude, KRD Customer Support
Poor quality product
Poor quality product, poor quality Comms. Stainless steel extra tion isn't stainless steel. Both griddles we ordered didn't last 8 weeks - blew from the connection points underneath. Terrible.
9 septembre 2026
Avis spontané
Réponse de KRD Catering
Hi Tim, we're concerned by your report that both griddles failed at the connection points. Please keep them out of use. We have not been able to identify the order from this review. Please contact KRD Customer Support privately with your order number, using any existing support thread if available, so the correct records can be identified. We have also noted your concern about the extraction unit.
Jude, KRD Customer Support
Everything that I was told about the…
Everything that I was told about the product and schedule was fact.
26 août 2026
Réponse de KRD Catering
Thank you, Clive. We're pleased the fryer and delivery schedule matched the information you were given. We appreciate you taking the time to share your experience.
Jude, KRD Customer Support
Got 115L oven without plug
25 août 2026
Réponse de KRD Catering
Thank you for your review, Updeep. The KRO-8A 115L oven is a 5800W commercial appliance requiring hardwiring by a qualified electrician. Its product specifications state that it is not a standard 13A plug-in appliance.
Jude, KRD Customer Support
Réponse de KRD Catering
Hi Alex, I’m sorry you remain dissatisfied with the counter and how your complaint has been handled. We have the photos and videos already supplied, and we provided our proposed resolution in writing. Your latest correspondence has been referred to management. Any further discussion will stay in your existing support thread.
Jude, KRD Customer Support
Réponse de KRD Catering
Thank you, Sunil. We're pleased you're happy with the kebab catcher and bill spikes from your order. We appreciate your feedback and your business.
Jude, KRD Customer Support
Dreadful - missing parts and poor customer service
We ordered the metal grater. It came missing several parts. The company wanted photos to verify what was not there. Then a video. Then said they hadn't received the video. The impression is that they just want you to get tired of pursuing the complaint. Avoid.
25 août 2026
Réponse de KRD Catering
Helen, I'm sorry the grater arrived incomplete and that you were repeatedly asked for evidence. On 9 September we issued a full refund, including the original delivery charge, and confirmed that no return or further photographs or videos were needed. We also apologised directly for the time and frustration this caused.
Jude, KRD Customer Support
I strongly advise against buying from…
I strongly advise against buying from this company. We purchased an air fryer that has not worked properly since the very first day. Despite calling customer service every day and sending numerous emails, the issue remains unresolved.
The customer service staff have been extremely rude and unhelpful. The company has neither repaired or replaced the faulty product nor provided us with a refund. This has been a very frustrating and disappointing experience. Please think carefully before purchasing anything from this company.
8 septembre 2026
Avis spontané
Réponse de KRD Catering
Hi Bhawna,
We reviewed the photographs and video and identified the broken aluminium tube. A replacement part was offered without charge and accepted by you.
We are sorry that the part has still not been dispatched. The warehouse and supply teams are tracing it, and we will provide a genuine dispatch update rather than another estimated date.
Jude, KRD Customer Support
Réponse de KRD Catering
Sharon, I'm sorry your order did not arrive as you expected. Our delivery record shows the fryer was delivered on 3 September, and we emailed you on 11 September to clarify what did not match the information you had been given. We recognise that delivery timing and clear communication are important.
Jude, KRD Customer Support
Multiple problems, avoid this company
Ordered a couple of things from this place, wouldn’t recommend! Our grill broke in less than a year and they wouldn’t replace it saying it was parts only warranty… the bottom and top would not get hot so they expected us to call an engineer to assess the problem, send a spare part out and then call another engineer to come and install it. The whole thing would cost more than the grill itself, ridiculous customer service expecting this of us. We have had a grill that’s lasted 4+ and still in working condition. Avoid this company unless you want to buy half working products that they won’t refund or help with. Cheap reseller slapping their own logo on their products. I would have had a better experience ordering directly through Temu or alibaba, the instruction manuals given from this company are in mistranslated Chinese anyway.
4 septembre 2026
Avis spontané
Réponse de KRD Catering
Hi Harry, we're sorry the grill stopped heating. We received the photos and video you supplied. Under the parts-only warranty recorded on the case, an engineer's diagnosis was needed to identify the required component, while engineer labour was not covered. We understand why that process and cost were frustrating.
Jude, KRD Customer Support
Réponse de KRD Catering
Thank you, Neal. We're pleased your can opener arrived quickly and the ordering experience was efficient. We appreciate your review.
Jude, KRD Customer Support
Very good quality on every single…
Very good quality on every single product I've purchased, great customer service and good prices!
25 août 2026
Réponse de KRD Catering
Thank you, George. It's good to hear you've been happy with the quality, prices and service across your purchases. We appreciate you choosing KRD again for your bowls and pizza trays.
Jude, KRD Customer Support
Everything fine
26 août 2026
Réponse de KRD Catering
Thank you, David. We're pleased everything went smoothly with your steak-knife order. We appreciate you taking the time to review us.
Jude, KRD Customer Support
Réponse de KRD Catering
Thank you, Andrew. We're pleased your water boiler arrived as ordered. Thank you for choosing KRD and sharing your feedback.
Jude, KRD Customer Support
I made a phone call to the company and…
I made a phone call to the company and asked them to let me know when the fridge is coming nothing. Tuesday phone call off a lady to say can we silver tomorrow the pallet didt fit the fridge. So there's problems getting it off the truck. Ok see you tomorrow. 7pm a phone call of another guy im 15 mins away . What where what for. Your fridge oh im not there. Ok I'll leave it outside. Drove over there. And big problems . Never again
26 août 2026
Réponse de KRD Catering
Phil, I'm sorry about the lack of delivery updates and the unexpected evening call with only 15 minutes' notice. We emailed you on 4 September to apologise and ask whether the fridge had arrived safely, without damage and in working order. The communication and unloading difficulties you describe were not an acceptable delivery experience.
Jude, KRD Customer Support
Delivery great and the stainless steel…
Delivery great and the stainless steel bowls are excellent value and brilliant for my bread making.
26 août 2026
Réponse de KRD Catering
Thank you, Rachel. We're delighted the stainless steel bowls are proving useful for your bread making and that delivery went well. It's lovely to hear you're pleased with their value.
Jude, KRD Customer Support
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