KRD Catering Avis 

I haven’t received my order, you won’t answer my emails nor does anyone answer the phone. How can I possibly give you a decent review

Just about everything went wrong.
The company supplied my items in the wrong colour (white instead of grey).
I phoned the two numbers on the website. One said the mailbox was full, the other wasn't answered.
I completed a complaint on the website, which was acknowledged (presumably automatically).
Since then, total silence.
I have resolved to accept the wrong colour. I will never order from this company again, and would advise others not to.

Avoid to buy any equipment from this company you willwesttimeandmoney, I bought Fryer twin tank from them, but one of them not working, and there is leaking oil coming ander the fryer through the sensors thermostat and oil tap leaking, I sent over 10 Emails but no response,

I purchased the blender a month ago, only used a few times, it started to trip the fuse, and when in use, has smoky smell. I emailed the customer service, they said there’s no refund, for warranty, they only provide replacement parts, but in order to proceed, they need me to hire an engineer, come to take a look on the product and write a report and send it to them with 30 days. That is going to cost me a fortune just in order to get a parts for the replacement?!!!!

The quality is not great, and there’s no warranty. So please be careful on buying products from them

Ovoid at all costs. They sent a faulty fryer and they won’t replace it or send money back. They are asking for a report.
If the fryer was broken when they sent it why are they not just replacing it. Avoid this place like the plague. They don’t respond. They are terrible. Customer service is shocking. stay away from these people

I return my item last 3 weeks ago i am asking my refund they dont answer me very bad service

Very poor customer service. Responses to both phone calls and emails are extremely slow, and getting any meaningful support is very difficult.

My biggest disappointment was the warranty service. Once you receive the goods, it seems that the warranty covers very little, despite the promises and attractive wording on the website. When problems arise, they look for reasons to avoid responsibility rather than helping the customer.

After spending a significant amount of money with this company, I feel let down by the lack of after-sales support and customer care.

My advice is to pay a little more and buy from a company that stands behind its products and values its customers.

I would not recommend KRD Catering at all.

The meat slicer is simple, easy to operate and robust. I cuts slices from very thin to quite thick. Very pleased with it.

Non delivery of goods, contacted KDR they claim the goods are lost and I have to fill forms to claim refund, they have no proof of delivery because it was never delivered,

Purchased a Double Pizza oven ,used it 3 times & both doors came loose & fell off.
After numerous emails & pictures & videos sent, they have told me they will send out 2 new doors ,However they are on a shipping container on the other side of the world & will take 2 months or so to arrive back in stock then have to wait for them to be shipped to me. I told them I'll have a refund & ill return the oven as I need it for Business & can't wait 8 - 10s weeks. Zero reply ,stuck with oven that was only used once a week over 3 week period.

I received a chip fryer, came not even welded together, was told to send back after emailing backwards n forwards with photo evidence on numerous occasions. Sent it back costing £14.15, now don’t get me wrong it wasn’t the cost that really annoyed me, was the fact that they would not accept responsibility and refund postage, when charging me delivery plus return at a cost £22.50. The item wasn’t even usable once delivered, totally cheap rubbish. Consumer rights in this country is electrical goods shouldn’t be charged return if faulty, when stating that to them on the phone they where very rude. Not bothered about the money and that it was faulty it was the way it was handled. BE AWARE I’m not a moaner and 1st time I’ve ever wrote a complaint

Induction Fryer nearly caught fire due to faulty thermostat and KRD just refused a return and now gone silent.

I purchase a fryer from them and in less than 10 days of use started to over heat. Despite the fact the display was showing 130, the fryer was producing blue smoke. I probed the fryer and noted it was showing 246. Despite sending video evidence they have not proposed any solution.

For anyone out there reading this and in the same situation where they bought an items and failed within 30 days look at the "Sale of Goods Act 1979" Under section 14 of the Act, there are implied terms that goods supplied in the course of a business must be of satisfactory quality and reasonable fit for purpose.
Take them to a small claims court and report to trading standards.

These cowboys need to understand that businesses will not accept this type of service.

Their KRD products are rebranded cheap Chineese rubbish that nearly burnt down my trailer.

DO NOT USE THIS COMPANY IF YOU VALUE YOUR BUSINESS.

DO NOT USE Been buying items from here in readiness to open a chip shop. Unpacked an item which turned out to be incorrect and significantly cheap then the item we bought. Contacted KRD where they wont do nothing about it!!!! SHOCKING WISH WE READ THE REVIEWS BEFORE BUYING

Item arrived damaged and the company fails to deal with the complaint. Do not order from them

I purchased a large amount of catering equipment from KRD Equipments for my new cafe, including a bain marie model M204.
The equipment was delivered on 9th April 2026. My cafe opened on 14th April, and by 18th April the bain marie had stopped working completely — only 4 days after opening.
I contacted KRD by both telephone and email the same day the fault occurred. All communication thereafter was by email. Over a period of around 3 weeks, I was repeatedly asked to try different things at different times, but I never received a consistent resolution.
I requested a call from a manager/supervisor on two separate occasions and, to date, I am still waiting for this to happen.
I was eventually advised that I would need to pay for an engineer to assess the bain marie. In my opinion, a machine that fails after 4 days of use was clearly faulty from the outset.
Unfortunately, this caused disruption to my business as I was left without a properly functioning bain marie for around 3 weeks, affecting my ability to keep food warm and resulting in loss of revenue. I ultimately had to purchase a replacement bain marie from another company.
In addition to this, the soup warmer and saladette both leak badly, and the hotplate has split causing grease to escape everywhere. Photos can be supplied.
I am disappointed with both the quality of the equipment supplied and the level of after-sales support received

If I would have known, or done research. I would have learned how bad, and dishonest this company is, I would never have purchased from them anything in the first place. I have been left with damaged item, no replacement no full refund, hit me with silence, proper scammers.
Unfortunately, it's not only me that was treated this way. Reading other reviews, they sound identical to my situation.

Worst company around. It’s more of a scam company. I ordered products and the finance team iwoca paid them and now it’s been 4 weeks and they are not delivering my goods. I have called them everyday and they always say will pass message onto boss and get no response. I don’t even understand how this company is still trading and how many people they must’ve scammed and got away with it. You can’t rate less than 1 otherwise I would rate them even less. I will now take legal action against them so they don’t think of scamming anyone in future.

DONOT USE!!! Spent over £1000! Brand new fryer can’t use unable to use from new DANGEROUS.Im now getting Solicitors’s involved

Terrible company
I bought a griddle which arrived damaged as in a few dents and scuffs which isn't too big of a deal and had I not needed it straight away I would've requested a replacement. I set it up and used it for an hour. I contacted customer services and sent pictures showing the damage etc. They asked if it was working ok which I replied yes. The next day (today) I've used it from 7:30 onwards and could soon tell that it's not functioning to its full potential, by that I mean there's cold spots and I'm having to cook on the highest setting 300 degrees which is extremely high just to do a bit sausage and bacon. I've emailed them this morning explaining it isn't right to be told there's nothing they can do other than offer me £10 as a gesture of goodwill?? Having a laugh aren't you? I've had it 2 days. All I wanted was a replacement unit that worked and wasn't damaged. I'll never use these again they're useless and sell junk.

I recently purchased a commercial 6 slice toaster from this company. I started to use it a few weeks after the purchase and noticed the static toaster sounded like a tractor while in use. I could only contact the company my email! and explained my annoyance with the noisy toaster. The agent then told me to get a qualified engineer to provide a report at my expense even though the unit was a month old!
This company should not be trading and I have made a formal complaint to Paypal.
Horrible customer service!!!!