KRD Catering Avis 

I recently purchased a commercial 6 slice toaster from this company. I started to use it a few weeks after the purchase and noticed the static toaster sounded like a tractor while in use. I could only contact the company my email! and explained my annoyance with the noisy toaster. The agent then told me to get a qualified engineer to provide a report at my expense even though the unit was a month old!
This company should not be trading and I have made a formal complaint to Paypal.
Horrible customer service!!!!

Do not trust KRD at all. Don’t be fooled by the appearance of their products or the prices they advertise. The devices they sell only look good on the outside and honestly feel more like toys than useful products. I personally bought one of their devices, and after using it, I realized it had absolutely no real function and was not useful at all because it didn’t even heat properly.

When I contacted customer support, they replied very slowly — sometimes only once a day — and then told me that because I had used the device, I could no longer return it. My question is: if I don’t use the device, how am I supposed to know whether it works or not? I bought it to use it, not just to look at it.

My experience with this company was completely negative, and I honestly feel like I wasted my money. I strongly recommend that people do proper research before buying from this company and not trust their advertising.

I purchased 2 stock pot burners, advertised on their website as having a Flame Failure Device. When they arrived (delayed twice!) I was surprised that they did not have any kind of safety mechanism. Even with the knobs in the off position, the gas was freely flowing out of the burners. My Gas Engineer checked them and agreed that they were unsafe as the only was to stop the gas flowing was to turn off the gas at the bottle.
I got in touch with Customer Services and after a dozen emails over a week long back and forth, they insisted that my gas set up was incorrect and that I should get a Gas Safe engineer to check it. They said that they were happy with the product and the problem was at my end. Not once in a dozen emails did they acknowledge the lack of FFD, even though the website clearly states that it has one.
The product is not fit for purpose, and customer service is a joke. Just a bunch of untrained people with zero knowledge of what they are selling. They use delaying tactics and hope that you will just go away.
Do not waste your money with this company

Machine not good working sorting wrong. I try change machine but company not do it.
They say "bring in a technician, prepare a report, and then we'll process it," and they expect me to pay the technician's fee. It's a terrible company; definitely don't do business with them.

If I could give zero stars I would. Sent a faulty item which we spent nearly three hours trying to build. So slow to reply to any messages. Don't answer the phone. refuse refunds. refuse to take returns. I wish I had read reviews of this company before I ordered. Don't waste your time.

Bought a commercial griddle from KRD which was useless after 2 months use. Very very poor quality and even worse customer service.
STEER CLEAR

Amazing prices, top quality products, quick delivery.

The equipment I bought didn’t work and it took almost 3weeks for KRD to withdraw it. Still, it has not been returned, neither have i been refunded.

Thank you very much for your help

Great products, good after-sales, true to their word and although the prices may seem cheap, the products are of solid quality. 1 item arrived damaged, followed their policy, was abit lengthy and honestly could do with reviewing but we got there in the end and as an apology they didnt just send me the replacement but a whole new unit.

I placed an order and paid for a Pop Corn Machine on 27th of March and was confirmed to be delivered within 2-4 Working days and 2 weeks after I contacted KRD Catering and was told
It was at a courier depot and they would tell them to release and deliver. Another week goes by and still not arrived so contacted them again to be told
It had been damaged and that they would send a replacement which another week went by and No delivery…..I had to contact them again to be told this was out of stock and they have a more expensive machine and they would give me a 5% discount off the price. I emailed KRD Catering to say that I wanted a full
Refund as I wanted the size i ordered and that I would have to order from another supplier and Now another week has gone by with No reply to my email and No Refund even though I sent them all the bank details as well as contact number.
Very Bad Customer Service……

I’m very happy with the purchase works quite well

They don’t bring all the items and I called them many times No one replied to me very bad customer service.

Happy 😊 delivery on time

KRD have been nothing but irresponsible for their actions against the faulty item they delivered, I spoke to them 9 days of receiving this (which is well within their 14 days window) which they refused a refund and to collect the item!  Disgusting behaviour and as they know under the consumer rights act, for a faulty item I have the right to a full refund.

• I purchased the fridge online and filled in all my details for delivery
• KRD Catering office on transferring the details to the delivery driver for delivery , transferred across the wrong postcode. This resulted in a failed delivery and somebody waiting in at the right address for this to be delivered.
• The fridge was scheduled for delivery on the 6th of March, however, this did not arrive till the 9th March 09:39 (due to wrong postcode/ failed delivery)
• Following installation and leaving the fridge plugged in for 24 hrs we noticed it was leaking.
• I contacted their customer support on the 18th March to complain and ask for a resolution. (which is well within their 14 days window to notify the of any faults, etc )
• They have since fobbed me off with one excuse after another and are unwilling to help.

I've had no other option but to take this up with a small claims court!!!

This company needs reporting.

KEEP WELL AWAY!!!!!!

I ordered the KRD Countertop 2.2kw Electric Flat Smooth Griddle 365x480x220mm KEG-810 it came damaged. When I contacted them they offered only £6 off and said if I want to return it have to pay for my own return. The service provided was unacceptable and the item was very damaged. I have a video i could upload. I wouldn't recommend anyone to purchase from them.

The product I received does not perform as expected and is not fit for purpose. Despite this, their customer service has been extremely frustrating and unhelpful.

I have provided clear explanations and evidence multiple times, yet they continue to repeat the same responses and delay the process instead of offering a resolution. Each time I respond, they ask for more tests or repeat the same instructions, which feels like deliberate stalling.

They are now claiming the unit requires water to function, which is not stated anywhere in the product listing or manual. This is a fundamental detail that should have been made clear before purchase. Had it been disclosed, I would not have bought the product.

Rather than taking responsibility, they are avoiding issuing a return or refund and prolonging the situation unnecessarily.

Very poor experience from both a product and customer service perspective. I would strongly recommend avoiding.

do not use they are rip off merchant brought a display case for cake doors were ill fitting .... was told I have to reply in 24 hours to any delivery issues or its not there problem .. cabinet delivery late afternoon friday opend on Monday found fault reported it but too late due to company policy ... absolute terrible sent 10videos of fault they say they can't see issue ........ basically save your monie do not use them full stop

Hi I ordered some something they they say 2 too 4 days Dilivery it’s been take one week past the week it’s been two weeks still I didn’t get my order

DO NOT FALL INTO CHEAP PRICES!!
After sale service is very POOR, even you received an equipment and if faulty you are chasing, chasing, chasing!! NO RESPONSE!