Krea Avis 76

I am writing this review to document a deeply frustrating and disappointing experience with Krea AI, specifically regarding their advertised promotion for Seedance 2.0.

I purchased a subscription on April 16 under the understanding that I would receive unlimited access to Seedance 2.0 as part of a promotional offer. That promise was a major factor in my decision to subscribe. However, from the moment I began using the service, the promotion never functioned as advertised.

Instead of unlimited usage, the system immediately began deducting credits from my account every time I attempted to generate content using Seedance 2.0. This directly contradicted the terms of the promotion.

What followed was even more troubling.

I spent two full days trying to get assistance. During that time, I received little to no meaningful support. Eventually, a representative told me the issue had been resolved and that everything would now work properly.

It did not.

When I returned to the platform and attempted to use Seedance again, the system consumed over 1,000 credits in a single session. When I went back to Discord support to report the problem, I was told:

“The promo is over.”

That response was unacceptable.

The promotion never worked for me in the first place. I signed up on April 16 specifically because of that offer. Telling a customer that the promotion is over, after it never functioned as promised, is not a solution. It is a dismissal.

What made the situation worse was the tone of the response. Instead of attempting to fix the issue, provide compensation, or even acknowledge the problem, the interaction ended with a casual thumbs-up reaction. That came across as dismissive and unprofessional.

At that point, I made the decision to cancel my subscription.

⸻

Why This Experience Was So Frustrating

1. The promotion was a key selling point
2. The advertised benefit never worked
3. Credits were still deducted despite the “unlimited” claim
4. Support took days to respond
5. The final response shifted responsibility instead of resolving the issue
6. No refund, credit restoration, or meaningful help was offered

This sequence of events created the impression that the promotion was poorly implemented, poorly supported, or misrepresented.

⸻

My Bottom Line

I signed up because of a specific promise: unlimited access to Seedance 2.0.

That promise was never honored.

Instead, I lost credits, lost time, and received minimal support. Being told that the promotion had ended, when it never worked to begin with, felt dishonest and dismissive.

Because of this experience, I chose to cancel my subscription.

Tried to use the enhancer.
It did *not* enhance at all.
Instead it just applied some weird filter regardless of the settings making the whole image completely unusable.

Sure that was the free tier, but at least give me *one* enhancement with a good model so that I can judge the tool

My subscription was canceled due to a payment issue during renewal, even though I had ensured everything was in place on my side. Since then, I’ve been asked to subscribe again for almost double the price.

It’s disappointing, as it turns what felt like a smooth and reliable experience into something that ultimately failed. I would have happily continued otherwise.

Given these conditions, it might make more sense to use the underlying AI tools directly rather than going through an additional subscription layer.

Something to keep in mind if you’re considering subscribing.

They are criminal thieves and scammers. They do not let you close your accound and try to continuously charge you non stop. They do not answer support and laugh at the situation.

The credit system is confusing and poorly designed, generation speed is slow even on lighter models, and customer support is largely unresponsive. The interface is unintuitive and appears intentionally structured in a way that makes it hard to predict how many credits will be charged. Overall, a very frustrating and disappointing experience.

Prima di acquistare un piano volevo fare una prova, ho caricato un video da 14 secondi e 40 mb per migliorarne la qualità, ma dopo due giorni e svariate prove non ha generato niente, i caricamenti si fermano al 40-60-80% e dopo tanto tempo perso non ho avuto alcun risultato.

Paid one month basic, had 5k credits, I stopped my subscription so they removed my left over 3,800 unused. This is their official business practice model agreement. Stay away from these types of AI sites. The website has Terribly unprofessional UI layout and clearly desperate to spend your credits on everything you click, seriously shop around first and just skip this site

Completely useless for creating 3D models out of images.

I have no background in graphic design and am easily overwhelmed with too many options, so I think Krea was not for me. I wish I were younger, as I feel like younger generations would have a better learning curve for apps like this. Also they have more time than adults!! Lol. But I had an issue come up with billing and they resolved it completely for me, so A++ on customer service. I would recommend but maybe plan to spend the time needed to learn the program.

Pagué solo un mes, deben respetarlo y no ser abusivos y cobrar el siguiente mes en automático que yo no lo he autorizado. Terrible soporte no hay como comunicarse y atender esto. Mal!

I was looking for a free ai to remove text from my image and being completely honest Krea was the only one that gave an image where it was not at all noticeable that there was something there before. every single other website on the top search gave a blurred area but Krea's was completely perfect. And for it to be free too? Really Thanks. Grateful. I really hate how Krea has low reviews. Hope they get the attention they deserve!!

We had a renewal that was accidently charged to an incorrect credit card. David processed a refund the very next day after we reached out. Thanks!

We have sent multiple emails and have not received a single response. Krea is also completely unreachable via Instagram. This lack of communication is unacceptable.

In addition, the app itself is extremely confusing and poorly designed, making it very difficult to navigate or manage subscriptions properly.

How are we supposed to cancel our subscription under these circumstances? Either respond to our emails immediately or provide a clear, reliable way to contact your support team. This situation is unacceptable and must be resolved without further delay.

Krea's colorizer was great, but now completely spoiled by over-saturated colours and AI-slop, artifial looking results. Since Xmas 2025 they have added an unacceptable creative layer. Realistic colorization results no longer appear.

I had subscriptions to MidJourney, RunwayAI, Civitai and others, but Krea was the best. The reason is that I could control the generated image much better than any other app. I selected my Photoshop canvas as the source image, and whatever I painted in Photoshop was refined beautifully, and I could adjust the AI strength and other factors. Super useful!!

Very bad experience – unauthorized charges after account deletion

I deleted my Krea account a long time ago, but they are still charging my card every month.
I no longer have access to the account, I cannot log in, and there is no active subscription visible, yet the payments continue.

Customer support is either unreachable or unhelpful, and there is no clear way to stop the charges once the account is deleted. This feels extremely unprofessional and unfair.

I do not recommend Krea to anyone. Be very careful with your payment details.

Not worthy at all !!!
Regret . Automatically renewed without my permission, I asked a refund, that refused.
Never again….flop

After I accidentally made a wrong transaction by subscribing to an annual plan instead of a monthly one, the support team handled the situation quickly and professionally and issued a full refund. Great customer service and a very reliable experience overall. Highly recommended.

Slower than my old Win98 PC, and does not do whatever i want to create, quite expensive for what u get.

Amazing Program easy to use and powerful features.
Very professional and fast response from the customer service.