The overall experience was very positive and the process was straightforward and easy to follow. I wanted to have a bag authenticated, and I was guided throughout on exactly which photographs to pro... Voir plus
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Called customer services prior to purchase and when I was waiting for my order to arrive. It was shipped from their warehouse in France so took over a week to arrive but the Chloe bag I ordered ar... Voir plus
In June 2026, I purchased an item from KYM's website and paid the advertised price in full. The next day, I received an email stating that the price displayed on their website was incorrect d... Voir plus
Really quick to respond to the initial fee quote and to the final fee quote when the parcel was received by them. Also the highest fee quote I received from any of the designer resale sites & was much... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Boutique d'accessoires de mode
- Service e-commerce
- Styliste de mode
- Boutique de sacs à main
- Centre de magasins d'usine
- Magasin de vêtements vintage
Écrit par l'entreprise
KYM is a premier destination for high-quality fashion, accessories, and lifestyle pieces, offering a meticulously curated selection of rare vintage finds and timeless classics. Every item is chosen for its authenticity and excellence, ensuring that customers receive only the best. More than just a resale platform, KYM is committed to creating value through meaningful connections, trust, and innovation. Whether you’re looking to buy or sell, our seamless process guarantees a smooth and rewarding experience. By blending technology, craftsmanship, and exceptional service, we go beyond traditional retail—crafting unique shopping journeys that inspire confidence and redefine excellence.
Coordonnées de contact
Suite B, Ground Floor, 85-87 Cornwall Street, B3 3BY, Birmingham, Royaume-Uni
- 07725 588888
- info@kym.com
- kym.com
4,2
Bien
41 avis
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N'a pas répondu aux avis négatifs
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Les gens ont aussi consulté
Bag On The Money
The overall experience was very positive and the process was straightforward and easy to follow. I wanted to have a bag authenticated, and I was guided throughout on exactly which photographs to provide. If an image wasn't clear enough, I was asked to resend it, which reassured me that the assessment was being carried out thoroughly.
Ultimately, there is always an element of trust involved in the final result, but I felt confident in the process and appreciated the attention to detail. Overall, I had a very positive experience and would definitely use the service again.
9 juin 2026
Paid in full, then asked to pay 4x more.
In June 2026, I purchased an item from KYM's website and paid the advertised price in full.
The next day, I received an email stating that the price displayed on their website was incorrect due to a "system error" and that I would need to pay around four times the original purchase price if I still wanted the item.
After several emails, the only resolution offered was £10 off the revised price, which I did not consider reasonable given the scale of the increase. I also had to follow up for a response after my final email went unanswered.
I have kept this review as a factual account of my experience to help other customers make an informed decision. I hope others do not have the same experience, but based on what happened to me, I would advise caution. Be aware that an item purchased and paid for at one price may later be subject to a substantial price increase before the order is fulfilled.
I would never choose to shop at this place in future based on not just what happened but how they chose to handle it.
14 juin 2026
Lovely Chloe bag in excellent condition purchased
Called customer services prior to purchase and when I was waiting for my order to arrive.
It was shipped from their warehouse in France so took over a week to arrive but the Chloe bag I ordered arrived perfectly packed and in excellent condition as described
Kym’s customer service team a delight - responsive, polite, informed.
Would happily order from this website again.
I am pleased to recommend Kym as an online retailer.
24 avril 2026
10/10 Experience
This was the most incredible experience! Hannah was an absolute superstar - arranged express international shipping. You have a customer for life. Thank you KYM
20 novembre 2025
Good customer service care
Lengthy process to get the bag. Good customer service care. Fast honest responses. Would use again
18 août 2025
Réponse de KYM
Dear Samantha,
Thank you for your kind words and for sharing your experience. We’re glad you were happy with our customer service and fast responses.
As we operate multiple warehouses internationally, the process can sometimes take a little longer. That said, we keep most of our stock in our UK warehouse to ensure quicker delivery, and we’d be delighted to welcome you back to shop with us again. Thank you!
Best regards,
KYM Customer Service Team
Recommend
Amazing communication, from start to finish! Whole process was quick & easy. Very recommended!
28 mai 2025
Avis spontané
Réponse de KYM
Dear Customer,
Thank you so much for your kind feedback! We’re thrilled to hear the entire process was quick, easy, and well-communicated. Your recommendation truly means a lot to us.
Kind regards,
KYM Customer Service Team
Amazing experience
Amazing experience, amazing customer service highly recommened this website!
27 mai 2025
Avis spontané
Réponse de KYM
Dear Sultan,
We greatly appreciate your kind words! We’re so pleased you had an amazing experience and felt well-supported by our customer service team. Thank you for recommending us!
Kind regards,
KYM Customer Service Team
Always a speedy and easy process…
Always a speedy and easy process selling through KYM I can’t fault them!
20 mai 2025
Avis spontané
Réponse de KYM
Dear Sumla,
Thank you for your continued trust and support. We’re so glad to hear that every experience with KYM has been consistently smooth and hassle-free—it’s exactly what we aim for!
Kind regards,
KYM Customer Service Team
Speedy and easy
Always a speedy and easy process selling through KYM I can’t fault them!
21 mai 2025
Avis spontané
Réponse de KYM
Dear SM,
Thank you for your continued support and lovely feedback. We're so pleased to hear that selling through KYM has consistently been a speedy and seamless experience for you. It's always a pleasure to assist you!
Kind regards,
KYM Customer Service Team
Réponse de KYM
Dear Ronnie,
Thank you for your wonderful feedback! We're so glad you found our service professional at every stage. It was a pleasure assisting you and we truly appreciate your kind words.
Kind regards,
KYM Customer Service Team
KYM. Great experience
KYM! Thank you so much for the fantastic offer and communication throughout the sale of my Louis vuitton damier bag! Best service ever!
16 mai 2025
Avis spontané
Réponse de KYM
Dear Sarah,
Thank you for your kind review! We're thrilled to hear you had a great experience and that you were happy with our offer and communication. Your satisfaction is our top priority.
Kind regards,
KYM Customer Service Team
The whole process is very smooth
The whole process is very smooth. I have sold 7 Chanel bags and one of them get reduced due to its Condition. Anyway i am very satisfied.
14 mai 2025
Avis spontané
Réponse de KYM
Dear Huanhong,
Thank you for your continued trust and for sharing your experience. We're pleased to hear that the overall process went smoothly, and we truly value your satisfaction and loyalty.
Kind regards,
KYM Customer Service Team
I recently sold my bag to KYM and had a…
I recently sold my bag to KYM and had a fantastic experience. They were incredibly thorough throughout the entire process—asking all the right questions, requesting clear details and photos, and making sure everything was fully understood on both sides. Their communication was prompt, professional, and made the transaction feel seamless. I really appreciated how organized and detail-oriented they were. I would highly recommend KYM to anyone looking for a smooth, trustworthy selling experience.
12 mai 2025
Avis spontané
Réponse de KYM
Dear Aaisha,
Thank you once again for your thoughtful and generous feedback. We’re so pleased that your experience was seamless and professional. It means a great deal to us to receive your recommendation.
Kind regards,
KYM Customer Service Team
Excellent and fast service !
12 mai 2025
Avis spontané
Réponse de KYM
Dear I M,
Thank you for your review! We’re glad you were pleased with our efficient and high-quality service. We appreciate your support and look forward to assisting you again.
Kind regards,
KYM Customer Service Team
Really great experience
Really great experience, they answered all my questions quickly and efficiently. Would recommend.
9 mai 2025
Avis spontané
Réponse de KYM
Dear Bex,
We appreciate your kind words and are delighted to hear that your experience was a great one. It’s wonderful to know we could answer all your questions efficiently.
Kind regards,
KYM Customer Service Team
Réponse de KYM
Dear Jane,
Thank you so much for your kind words! We're delighted to hear you were happy with our speedy service and felt the price was fair. We really appreciate you taking the time to leave us a review—your support means a lot!
Kind regards,
KYM Customer Service Team
Process was very easy
Process was very easy. Communication excellent and prompt. Would not hesitate using this company again
7 mai 2025
Avis spontané
Réponse de KYM
Dear Marion,
We’re so pleased to hear that the process was smooth and communication met your expectations. Thank you for your trust—we look forward to assisting you again in the future!
Kind regards,
KYM Customer Service Team
They are so professional.
They are so professional, very swift service and they don’t low ball you on their offer it’s very fair and reasonable. I will always go to KYM in the future to resell my bags
6 mai 2025
Avis spontané
Réponse de KYM
Dear Janell,
Thank you for your thoughtful feedback. We’re committed to fair, transparent service, and we’re glad your experience reflected that. We truly appreciate your continued trust in KYM.
Kind regards,
KYM Customer Service Team
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