I am extremely disappointed and frustrated with the order I received. The contact lenses arrived without the original box and without any solution/liquid, which is completely unacceptable.... Voir plus
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DO NOT ORDER FROM HERE!!! SCAM!!!!! NO response from customer service after shipping a faulty product. Messaged multiple times on Facebook, email, etc. (don't even try Instagram, they listed it under... Voir plus
Hi, I received my lenses yesterday and one arrived torn. I have tried to reach out several times regarding my order via email but there is no reply. Please assist. I have emailed both info@labellalens... Voir plus
Great customer service. Great lenses it looks soooo real 😍 I highly recommend amazing quality I have never seen lenses as such people can hardly see that you are putting lenses. Wow I’m so impresse... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
LA’BELLA offers one of the largest ranges of beauty and fashion colored contact lenses in the world, including several series. We pride ourselves on being approved for high quality and allowing you to find everything you need to complete the look you want.
Coordonnées de contact
5410 SE International Way, 97222, Milwaukie, Etats-Unis
- +18623438820
- info@labellalesnses.com
- labellalenses.com
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35 avis
N'a pas répondu aux avis négatifs
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I am extremely disappointed and…
I am extremely disappointed and frustrated with the order I received.
The contact lenses arrived without the original box and without any solution/liquid, which is completely unacceptable. This raises serious concerns about hygiene, safety, and the authenticity of the product.
Additionally, the quality of the lenses is extremely poor. They feel cheap and unreliable, and I do not feel safe using them.
The colors are also completely different from what is shown on website. The product I received does not match what was advertised at all, which is misleading and unacceptable.
This situation is very serious. Selling contact lenses in this condition can potentially put customers’ health at risk.
30 avril 2026
Avis spontané
I ordered a contact lenses in 10the…
I ordered a contact lenses in 10the August2024.order number 27764
Still shows as processing . I sent emails to customer services .they dont answer at all .
This company is such a scam and it is not real.
15 octobre 2024
Avis spontané
LA BELLA Lenses(27815) is by far one of…
LA BELLA Lenses(27815) is by far one of the worst companies I have ever dealt with. I placed my order on September 6th, and today is September 14th , my order is STILL “waiting to be processed.” This is completely unacceptable, especially since I have reached out to their so-called “support” team multiple times with ZERO response.Their lack of professionalism, communication, and ability to deliver basic customer service is absolutely disgraceful. Avoid this company at all costs if you don’t want to waste your time and money. This experience has been nothing short of frustrating and disappointing. I will be taking further action if I do not receive an immediate resolution.
14 septembre 2024
Avis spontané
Professional scammers i made a lens…
Professional scammers i made a lens order my order number is #27804 and its been almost 1 and half 2 weeks i still havent recieved my order its not even been shipped out yet there not replying to my messages either on whatsapp and there not helping with my matter if my order is not shipped out im going to report this company to the hmrc so there bank can be searched and investigated there big scammers.
30 août 2024
Avis spontané
A fraud for sure
A fraud for sure, don’t buy from them and be careful. My order number was 27421. I bought a pair of lenses on the 10th of April and there has been no response since I ordered, no confirmation and no nothing. If it was not a scam they would have at least replied to the email or the many many messages I sent through instagram. They would have at least refunded me!! Even the number they give is not right and some guy answered and said that, like what kind of customer service is this? there is none. Probably the good reviews are written by them so they can keep scamming the people who don’t know. Wish I had known before ordering but I will not stop spreading this information and I won’t stop till I find you and get my money back. Please do NOT buy from them!
10 avril 2024
Avis spontané
Réponse de LA BELLA LENSES
Dear Ms. Esra Taha,
Thank you for your feedback. We apologize for any inconvenience you have experienced.
Regarding your order placed on April 10th, we would like to clarify a few points. Firstly, our support team was not operating during the period you mentioned due to a religious holiday, which was clearly stated on our website. We regret that this was not noticed and that it caused concern.
Secondly, your order did arrive in Canada but was held at customs. Customs required payment of duties, which unfortunately you refused, leading to the package being destroyed as per customs policy.
Additionally, we understand that you have since filed a chargeback with your bank. This is within your rights, but please note that we strive to resolve such matters directly with our customers to ensure satisfaction.
We aim to provide clear information on our website, including notices about holidays and customs duties. We encourage all customers to review these details to avoid any misunderstandings.
We are committed to improving our service and appreciate your understanding. Should you have any further concerns or require assistance, please do not hesitate to contact us.
One of the best lenses i have ever…
One of the best lenses i have ever tried. It's so comfortable on the eyes n the colour is amazing. Im in love ❤️ definitely i will order again.
25 janvier 2024
Avis spontané
Réponse de LA BELLA LENSES
Thank you for your kind words. It means so much for us
DO NOT ORDER FROM HERE!!
DO NOT ORDER FROM HERE!!! SCAM!!!!! NO response from customer service after shipping a faulty product. Messaged multiple times on Facebook, email, etc. (don't even try Instagram, they listed it under contact but when you try to message there, it says "this account does not accept messages" literally do not order from them. Where is the customer service? Jesus!
24 janvier 2024
Avis spontané
Unresponsive customer service
Hi, I received my lenses yesterday and one arrived torn. I have tried to reach out several times regarding my order via email but there is no reply. Please assist. I have emailed both info@labellalenses and support@opticano and there is no response. The instagram you provided under “Contact” does not accept messages. My order is 26644 and one of the green pixie lenses (yearly) in power -5.00 arrived torn in the vial. I sent an email with the image attached.
10 janvier 2024
Avis spontané
Réponse de LA BELLA LENSES
Thank you!
Fraud, be careful
The lenses didn’t even reach me, I had no answers from any contact information, support email doesn’t work. Basically a big fraud, do not buy from here.
21 septembre 2023
Réponse de LA BELLA LENSES
Dear Ms. Melis,
We sincerely apologize for the inconvenience you experienced with your recent order. We would like to clarify that your order was promptly shipped via DHL Express on the same day it was placed, September 21st. The package reached Italy the following day.
However, it appears there was a delay in the delivery process due to duties imposed by Italian customs, which DHL was unable to collect from you for 7 days despite their attempts to contact you using the provided contact number.
We understand your frustration, but we'd like to highlight that the negative review indicating fraud was posted after you received your order. The tracking number for your shipment is 8393047585, and anyone can verify the timeline to see the events that transpired on DHL’s official website.
Regarding email communication, we regret any miscommunication and would like to clarify that we did not receive any emails from you during this period. In fact, we proactively reached out to inform you about the customs duties and advised you to get in touch with DHL to expedite the delivery.
We value your satisfaction and are committed to resolving any issues you may have encountered. Please feel free to reach out to our customer support team, and we will do our utmost to assist you further.
Thank you for bringing this to our attention, and we appreciate your patience and understanding.
Sincerely,
LaBella Lenses
Scratching the eyes
Came scratching the eyes, it is impossible to use and there was no exchange for a product without defect.
3 octobre 2022
Réponse de LA BELLA LENSES
Hello,
Our policy does have exchange for a product found with a defect. All you had to do is contact our support no later than 48h after delivery to request an exchange.
It is easy to notice a defect just 5 min after trying on your lenses and get back to us, we provide our customers with 48h. Your claim was made 30 days after delivery which totally voids any exchanges.
We hope this explains exactly why we were not able to provide you with an exchange.
You can always reach out to our customer support at info@labellalenses.com
Very fast international delivery!
Amazing service, very fast delivery the lenses arrived even before the advised timescale! Beautiful lenses
1 octobre 2022
Réponse de LA BELLA LENSES
Thank you so much for taking the time to leave this excellent review! We're thrilled to hear that you're pleased with both the speed of our delivery and the quality of our lenses.
We always aim to exceed expectations, and it's rewarding to hear that we've achieved that for you. Your satisfaction is our top priority and your review reaffirms the hard work we put into ensuring a swift and satisfactory service.
Enjoy your beautiful lenses and please don't hesitate to reach out if there's anything more we can do for you in the future.
Best Regards,
Réponse de LA BELLA LENSES
We are sorry for the bad experience you had, but no one ever mentioned that they look so artificial. Every single client clearly states that they look natural. But we respect your point of view as everyone sees things differently and has different views and tastes.
Réponse de LA BELLA LENSES
Thank you for your kind words!
Great customer service
Great customer service. Great lenses it looks soooo real 😍 I highly recommend amazing quality I have never seen lenses as such people can hardly see that you are putting lenses. Wow I’m so impressed 🙏❤️
27 mai 2022
Réponse de LA BELLA LENSES
Thank you for your review and kind words.
Réponse de LA BELLA LENSES
Hello Luiza,
We feel really bad knowing that you had a bad experience with our lenses.
May you please send us an email to info@labellalenses.com and explain to us exactly what comfort issues you experienced.
Thank you and we are looking forward to your email.
The collection of lenses is banged on
The collection of lenses is banged on! I bough another brand of pixie green color but these are uncomparable. Great quality and must say, these are the most amazing lenses.
13 mai 2022
Avis spontané
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