LabiDesk Avis 

Labidesk can be a strong contender for the current customer support market. In my use case I have all what I am looking for when comparing to leading competitor. The pricing is way more attractive but there is some taking grain of salt.
THis is tool is new after all and having concerns is normal. Especially the UI is daunting at first. Many features to be set up and the guide is not really helping.

Customer Support nonetheless were helpful. Labidesk was easily designed as chat widget on my page and does its job. I do have some GDPR concerns though, tho the Dev said it is GDPR compliant. We will see in the future.

The Development is on a steady pace and they listening to the community. Basically only positive experience here.

Pros:
1) All in one help desk solution - all the essential elements include in one tool (help center, live chat, knowledge base)
2) Relatively simple to use - the onboarding is user friendly to get us to start
3) Customizable - a lot of options are available to use

Cons:
1) No apps for iOS and Android (can only work on laptop and not on the move)
2) UI/UX can be improved (good to have dark mode)
3) Addition of more features and integrations will be good to have

Overall, LabiDesk is an All-In-One help desk solution that helps to manage customer relationships comprehensively.
It is rich in features and still very simple to use.
With a structured solution like LabiDesk, we can keep our customers' contacts and details organized and not lose the tasks.

I've been using LabiDesk for a while and I absolutely love it. My team uses it as a help center. It's easy-to-use and has features: shared inbox, knowledge base, and many more. The UI needs some improvements. I highly recommend it!

Great all-in-one customer support tool. Love the team behind it they are open to feedback and listen to the users. Customer support is also helpful and they fix problems whenever I get stuck.

I like the ease of the dashboard, the UI/UX is good, I can access everything in one place. Making the ticketing system easier, and very rich in widgets such as ticket systems, help widgets, and even live chat that can help make the helpdesk system on the website easier for developers. But there's still a lot that can be improved, maybe the personalized help site can make a live view when editing, and drag & drop the unit will make the UX better. Pagespeed score is also slightly affected by widgets.

I couldn't Find Omni Channel Settings. Overall the Support Interface is Modern compared to other Support ticketing systems out there. The Login and navigation process is fast. AM just sure is there is a Mobile App that will be great as well.

One of the Outstanding Features, I like is the personal Signature Element. So I don't need to Configure that on my Personal Email. I hope they setup the SMTP Soon.

Overall great experience easy and manageable to manage your clients

LabiDesk is a customer service and help desk platform that allows you to collect, communicate, and respond to feedback. With LabiDesk, you can easily monitor how customers perceive your company and how they interact with you via email, telephone calls, and chat.

This is a tool with a lot of potential. Works well with the current version as well

I have tested the app extensively. It all includes what a help-desk needed. I created a help desk for my website in 5 mins. I can go into more personalization like color, widget and articles. I used it for gaming blog but I will change it to use it in my educational app. I do not find the blog or news update functions. It really has good function to show articles and search button.
Pros - extensive personalization , livechat, instant articles to show, clean UI and beautiful widget, Fast to load , complete system for customer helpdesk.
Cons - I cannot close the onboarding widget when I started the app and it is really annoying. There should be a better onboarding session. Changes of color and some customizations do not work instantly. I have to refresh the app again and again to see the updated design.
To conclude, LabiDesk is great. I am going to transfer the app to my educational website where students can ask for help when they are stuck in their lessons and no idea how to navigate on my website. I can live chat them and instant articles that I can write in the Labidesk will save me tons of time.
Overall, it is a must have app if you are starting a SaaS or business online.

Shopify Integration is what makes this stand out. Wish all help desks offered that.

The main incentive to use Labidesk is that it has multiple tools under one roof. It's convenient to deal with emails, live chat, tickets and customize your knowledge base all in one place. Also, they have great customer support! However it is very basic. It's great to customize the color and a bit of the look and feel of your live chat and knowledge base but other than that there's not much else you can change to shape it into your brand. More customization is needed to make this help desk look and feel more professional. Would love to add brand logo to emails. Need notifications when customers are on live chat. Auto switching of agents and more features to make it easier for me and nicer for the customer.

Overall, I think it's a great help desk. It allows me to manage support tickets with ease, which helps me provide better service to my clients. The live chat functionality is also great as it's customizable.

It’s a good helpdesk tool with mini crm and live chat feature.
One thing that I didn’t like is that their live chat is not white label.

Labidesk is a new solution to provide an all in one ticket and live chat support system. It is still not a totally mature product, but totally usable and working. The 4 stars are given to the fact that they have all the elements to succeed in place, but still miss important features like native mobile apps and there are still some minor bugs to be fixed.

I like that the app is fast.

I like the design.

I did not manage to verify my email inbox so i dont get yet full experience

A Good Contender with huge potential

Not many startups can launch with features like Omnichannel Inbox (coming very soon) that can compete with heavy-weights like Zendesk and Intercom. And with Automation Rules, it saves humans time from answering majority of the questions. These days, still many helpdesk software doesn't come with collectiing surveys (coming soon too), IT department needs to use other software to automate this. Clean and nice UI also.
I am sad to see that Analytics and Customer Feedback are not available to Starter plan users. Currently, no mobile apps are available yet, though. I also want custom domain to be available to Starter plan.
It saves you from using several tools by having Public Roadmap, Email signatures, and Custom Integrations under the same roof.

LabiDesk is a simple and easy to use Helpdesk and Live Chat solution. You can also provide canned responses using LabiDesk. The amount of customization that you can do with the widget is amazing. Installation is very simple and you can get started immediately and keep adding more features to it as you go along. A great admin side to chat with customers on your website is also available.

Shared inbox is definitely a game changer for me as it is very useful for processing bug tickets of users.
The mailbox on the other hand seems to makes it easier for us to get emails from different departments.
The signature on the other hand is quite basic for me. I hope they add more customizations. Their mini CRM is quite detailed so it enables me to have a better overview picture of the lead pipeline.
Overall, it's good primarily for those with small-mid scale businesses.

I've been looking for a complete one-suit solution to manage our support but haven't found one that matches our needs. Labidesk has the potential to be extremely beneficial to our business.