LabiDesk Avis 

This is an interesting platform to help service customer queries. Not only customer service, you can use live chat as well. The upcoming integrations with FB, whatsapp is something to look forward.

My first experience with Labi desk as mixed. In fact I already used their other products Labi blog. The only issues I found is the slow development. Other than that Labi desk is a very useful support desk with very rich roadmap.

It’s very affordable compare to the other support desk products in the market.

Aleks is very responsive founder and hope he will try his best to speed up the development process and finish up the roadmap.

Also looking forward to see their full fledged Labi office suite as well.

Loving its simplicity.

Pros:
Labidesk is a great helpdesk software that all businesses need to have. The software is easy to use and the onboarding process is quick and simple.

Cons:
The reporting is still in progress and coming soon.

Looking forward to see it live.

I have been looking for a help desk type tool to make it easier for my clients to get in touch if they need assistance. Been using LabiDesk and I can tell it is exactly what was missing from my workflow. Everything is laid out logically and it is intuitive. It makes it super easy to see when and who needs assistance. I can quickly reply and sort things out for them. Another thing I like about this is that it is a polished platform, so less bugs equals less hassle.

Knowledge base is another thing I like, which I have gradually built and added multiple articles into it, this also helps in reduction of support queries, which frees up my time.

As everything is integrated, things seem automated, so when step-1 occurs, then it is automatically directed to setp-2 as it is within the app itself.

There is definitely room for improvement, and addition of more features would be great, to make the platform more powerful and integrated.

Overall the platform has simplified my workflow and I am quite happy with it. If you are looking for a ticketing and support tool, you should definitely try this.

what i like
- dashboard tutorial check list is very detail
- can choose color for app
- Help center customize is very easy
- Mail server is available for newbie (no need SMTP set up)
- Code Injection: i can insert my js code into help center (like popup)
- Canned Responses is useful if you must type same response many times.

what i dont like
- font not clear, i recommend arial or roboto font
- pricing page many color
- Not display limited number of agents in invite teams (unlimited? )
- you need redesign UX/UI (important), i not like color with font in app.

I gave LabiDesk a shot after looking at the feature set and I've been pretty satisfied with the value it offers.
It's a ticketing platform, help desk, knowledge base, and a lot more.
LabiDesk will definitely make it easy for communication between employees and customers.

If you have been looking for a tool that will save you time and help you grow your business, LabiDesk is the perfect solution.

With LabiDesk, you can provide exceptional customer support and make the life of your support team easier. It includes various features to streamline all your customer requests. Whether you want to manage incoming requests, track them, or prioritize them - LabiDesk has got you covered.

It provides a modern help center with multiple channels for support, so your team can focus on what matters most: providing excellent customer service.

The automation feature when implemented will be a massive time saver. Looking forward to see how this tool will progress.

Labi Desk is the simplest and minimalistic-looking helping service.
I like the idea of the LabiOffice Suite. It's a pleasure to be a part of the big vision. I can ley on obvious potentials of the service, although it is already polished.
All features are in a logical order and also a preview of crucial things. Everything is clearly shown in one place – knowledge base, ticket, chat, etc.
The automation rules are very valuable for me because I can control some steps without additional engagement.
The looks of the Dashboard and widget are simplified but don't damage functionality. I am a pastel color lover, and I am grateful for the easy-adjust color option, also the possibility of setting everything in brand style and according to my needs.
For now, it's an absolute winner for me above the competition, and I can tell that it is fully suitable for freelancers, starters, and small businesses.
One missing thing, to fit all my needs, is the Dark mode switcher on the Dashboard and Widget.

According to my overall experience, I must say that I am satisfied with the product.