BPS Depot Avis 

I purchased from BPS some years ago one of their telescopic ladders which has served me well. Unfortunately, when using is the other day one of the release clips broke.

Clearly it would be foolhardy to use the ladder while 'damaged' I immediately contacted BPS for a replacement clip via their customer contact portal and was advised within a matter of hours that a replacement clip was in the post.

There was no mention of a charge or indeed that spare parts were no longer available, which I found incredibly refreshing and generous in this day and age, consequently they get a five star rating.

This rating is not just for the super fast reaction to my plea but because BPS cares for their customers and the products they sell no matter when the purchase was made.

BPS - A great company with terrific products and exceptional after sales service.

Maatgeving multifunctiomele ladder onduidelijk.

De foto op de website toont een vrijstaande ladder bestaande uit 2 delen die uit elkaar geklap zijn.
De omschrijving is " multifunctionele telescopische ladder. Maat 3 meter"

Ik kocht deze ladder in de veronderstelling dat hij 3 meter hoog is.
Bij levering bleek dat de twee delen samen 3 meter hoog zijn.

Je kunt de ladder alleen retourneren als de verpakking niet beschadigd is. Bij levering zat er echter een gat in het plastik. Dat is dus een mooi drukmiddel om retourneren onmogelijk te maken.

Omwisselen kan ook niet. De bezorger die de gewenste ladder brengt mag de ongewenste ladder op dat moment niet meenemen om naar het depot te brengen.

Je moet dus de ongewenste ladder apart retourneren. Dat kost 40% van de aanschafprijs met een minimum van 25 euro. In dit geval kost dat 40% van 170 euro = 68 euro.
Ik heb niets aan de ladder omdat ik al een aluminium trap heb met dezelfde hoogte.
Voor mij nooit meer BPS Depot!!

Great communication and really helpful when I had a query. The ladders are a great quality and just what I need

Advertising products as in stock for next day delivery. Receive an immediate email confirming order. 24 hours later receive an email to say product is out of stock, and will be 5-6 weeks before delivery can be made.
Checked website, still advertising product as in stock for next day delivery.
Contacted BPS to get refund, which they did issue, ( but don't know how long that will take to get back to my account). When told about still advertising product as in stock, with next day delivery, I was told they know, and blamed it on a third party!!
Very disappointed in the business.

We bought a 5m Scaffold tower a few years ago. It has provided excellent regular service. Easy to assemble and strip down and very safe if using the outriggers. The rubber boots on the out riggers eventually split, but BPS very quickly agreed to send replacements. Highly recommended.

Excellent prices and range of products. We ordered some large tripod ladders for hedging and tree work .

Customer service on email were good for me. Thanks to Carly Stevens

The delivery company DX we re pretty terrible, I would recommend DPS change to a different provider.
with damaged poorly handled goods first delivery and then just dumping 16foot ladders on the pavement at the front of the house (despite delivery request to place in side passage or rear garden)

Despite DXs sabotage attempts DPS sorted a replacement next day delivery swiftly.

Ordered scaffolding for heavy duty building work. It was cheap, poor quality. For the money it’s a complete waste. We would like to return and have a full refund processed

Ordered a set of Trade Master Pro® 3 Section Extension Ladder via Amazon.
Came on time but unfortunately a bolt was missing to attach the stabiliser bar.
This was swiftly put right by Frese, who kept me updated with the part.

Extremely easy to get in touch with, really fast responses and sorted my query instantly no problems. Will definitely buy from again!

It took me a few attempts to get through to this company presumably due to a high volume of calls. However, once I managed to get through Carly was extremely helpful and, after verifying something with management, called me straight back with a solution to my problem, so all's well that ends well. Thanks Carly.

Ordered on May 24th 2026, and today's date is July 10th 2026. Still no news on when my order will arrive. Been on 6 different calls and promised different delivery deadlines. 3 different email chains. I believe the company has expanded into selling windows and doors and is not able to fulfil the needs of this type of business. Will be looking to request a refund and use an alternative window supplier.

I'd seriously consider other providers who can guarantee delivery within a reasonable time as BPS is not able to provide that.

Scaffold tower purchase. Having chosen the product that I wanted I placed the order, which included free next day delivery. All fine until I used the facility to track my order the following morning. The shipment comprised 3 packages but the tracker stated that only 2 of 3 items were scanned at the delivery depot. I phoned BPS to find out what had gone wrong. I spoke to Carly Stevens about my concerns over the delivery and she told me not to worry and said that she would sort it out. She gave me an email address to avoid lengthy waits on the telephone. Later that day the delivery of 2 packages arrived but the driver knew nothing of the third item. I emailed Carly, who phoned me back within minutes saying that she would investigate what had gone wrong and sort it out. She ensured that the missing item would be delivered the following day, and it was. Carly's manner was friendly and she inspired confidence that she would resolve my problem. Friendly and efficient, she is a credit to BPS. I was impressed.

We bought the alluminium Padstow Corner Sofa and table garden set. The quality is outstanding and customer service was great. Carly was excellent.
We will you definitely use this company again.

A great company to buy from! Their customer service is brilliant, especially a lady there called Carly Stevens, she is so helpful, efficient and nice. Thank you very much. Would highly recommend.

Purchased a 3m tripod master ladder. I was unable to process the purchase online as all payment options rejected due to postal address??? never had this issue before as live in East Anglia. Anyway once I finally got an answer on the phone the process was smooth. I stipulated that I needed a phone call by the couriers either just before or on arrival and told would definitely happen. This was on Friday and delivery was expected on Monday. On Saturday morning a msg from the courier DX was received stating delivery would be that day up to 6pm - fantastic! Front door left open, and I loitered around until 2:30pm when I looked to see if there was a delivery update and it stated the item had been delivered to a safe place and signed for at 11:30am??? Tried to contact BPS but closed at 2pm and multiple calls to DX went unanswered. Sent a msg to BPS via their website and on Sunday sent a whatsapp msg at 10am as live chat not working. Got a reply to the whatsapp msg at 6pm with a picture from DX of the delivery but no other details. So I took it upon myself to walk the street looking for the property and found it. I dislike any confrontation but was pretty worked up with the situation. Once I established that the householder had my ladder in his garage the ‘testy’ situation was eased purely because the address on the ladder was actually where it had been delivered. Right name but wrong location! Householder said he didn’t want to accept the delivery but DX courier was belligerent and said he wouldn’t take it back. So, the householder signed for it and hoped that the person it was addressed to would turn up in due course. I notified BPS that I’d walked the street and found the ladder but they or the warehouse had given the wrong address. Now this is where I’m really disappointed in BPS - not a word has been heard. No acknowledgement, no apology for their error, no thanks for doing what I didn’t need to do. This lack of common courtesy does little to promote their customer service which, considering the cost of the ladder would have been a welcomed gesture.

I'm not happy put an order in for next day delivery then got a confirmation of delivery date. Then1 hour later another emale saying there sorry but item out of stock be will be in about 2 weeks did offer refund. I then went on to there web site and there offering the same item buy now get delivered by Tuesday how can you deliver if you do not have the item to deliver. This is fraud and I will be contacting trading standards YOU SHOULD NOT be taking orders and promising delivery buy TUESDAY IF YOU DO MOT HAVE THEM TO SELL.

I ordered a loft ladder via Amazon but when it came it was immediately clear, from the instruction manual diagram, that it would be unsafe to it due to my restricted landing area. I requested to return and received a very prompt reply and a positive response. The item was collected the following day. This was first class service.

WARNING TO ALL BUSINESS' LOOKING TO PURCHASES FROM THIS COMPANY....I placed an order on thurs 23rd -- free next day delivery, (tracking system they give does not work and no notice of dispatch given). Tried to phoned on thurs (phone just rang out) contact eventually made via live chat to be told delivery company returned ladder to depot as damaged. New ladder being sent out for friday. Fri phoned eventually got an answer to be told the person I had spoken with previously had no right to say it would be delivered on fri they do NOT guarantee next day delivery and it would be with me Monday or Tuesday. 4pm Tue tried to call (rang out for over 20mins) contact made by live chat. asked for a manager to call me back......still waiting...

We had a slight issue with the delivery of our item as we were going to be away. We phoned and Carly helped us out, she was brilliant and sorted out the delivery for another day when we would be home. Carly was really helpful and a credit to your organisation, if only all customer service was this good. THANKS CARLY🏆😀

I have owned a set of steps since 2019 and are perfect for my job but lost a foot off them so I contacted them and they put 1 in the post free of charge
Thank you
Regards Andy lightfoot