i ordered a case of wine online. Their online service is very consistent and easy to use. For us, FedEx is the chosen delivery service. there have been times where FedEx has not delivered as promis... Voir plus
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I've been using Laithwaites for over 10 years. The wine selection is amazing, ordering is easy, service is excellent and delivery is on spot. Prices are very reasonable. I highly recommend this compa... Voir plus
My personal agent, Courtney, is awesome. She returns calls immediately and always has the best information for me. Once you find your preference, you cxan always order an entire case! This is t... Voir plus
Like the wines it offers as well as discounts. Also like the advent calendar offered and being able to put a deposit down to guarantee one.
À propos de l'entreprise
Écrit par l'entreprise
Nobody goes further to find great wine. When Tony Laithwaite travelled to Bordeaux in the 1960s, he fell in love and set up the world’s first home delivery service for wine. Ever since, we’ve been delivering wine the right way—from people who love making it to people who love drinking it. Start your wine journey at Laithwaites, and we’ll bring the world of passionate winemakers and award-winning, small-batch wines to your doorstep. Cheers!
Coordonnées de contact
20 Marshall Street Suite 102, 06854-2258, South Norwalk, Etats-Unis
- 1-800-649-4637
- customerservice@laithwaites.com
- laithwaiteswine.com
4,6
Excellent
7 k avis
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Will definitely order more wines.
Very easy to select the wines we prefer and purchase and the delivery was very fast
6 mai 2026
Good wines at a great price
I have been a member for a number of years and have always found the people representing Laithwaites Wine knowledgeable and helpful. The wine selection is great and the prices even better.
6 mai 2026
Quality wines.
6 mai 2026
Utilise potentiellement l'IA pour rédiger ses réponsesEn savoir plus
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Usually I am happy with Laithwaites
Usually I am happy with Laithwaites, however, I feel their customer service has deteriorated in the past few years. I was sent a "birthday " offer that, in my opinion, was far less than in years past. When I voiced my concerns, I was sent an "empathy " email, apologizing but certainly didn't resolve my frustration or give me any resolution. I was told it would be "forwarded " to the appropriate individuals. I have never heard anything else to this date. Also, now there is a surcharge for FedEx delivery that has been passed onto the consumer. FedEx is another issue in itself, and another form of delivery should be used, in my opinion. Overall, I have lost faith in Laithwaites.
5 mai 2026
Réponse de Laithwaites Wine USA
Hi Laura, thank you for reaching out.
The offer which you received is exclusive to customers with our Unlimited shipping membership and offers a higher discount amount than in previous years, provided the required order amount outlined in the email is met. We're sorry for any disappointment with this offer and have shared this information internally for review. We will also refund $30 from your recent order as a goodwill gesture.
Regarding the Adult ID Verification fee, the adult verification process is an important regulatory and safety requirement to ensure that alcohol is not delivered to minors. FedEx charges us for this service, and we pass on a portion of that charge in the interest of transparency. We apologize for any inconvenience this may cause.
Thank you,
Customer Service
Kelby Rockwell's personal service and…
Kelby Rockwell's personal service and very efficient delivery service makes it outstanding.
5 mai 2026
I haven't opened the case yet
I haven't opened the case yet. Laisthwaites did a grand job scheduling the delivery. My problem was with the shipper. They came to the house drove into the drivway, left a notlice on my garage door stating that they had been here. They did not come to the front door and ring the bell. I was home all day waiting for the delivery. When they came back the next day I was jusst walking down the driveway to get my mail. The bottom of the box was broken. The only thing that saved the wine was the molded cover at the bottom of the box.
4 mai 2026
The wine selections are very good
The wine selections are very good. Ordering is easy and delivery is quite fast.
4 mai 2026
Great Wine; Quick Delivery …
Super quick delivery of well packaged wines sent to the Fedex location of choice
4 mai 2026
Selections and prices can't be beat
The first time I placed an order I was worried we wouldn't like all of their selections. But we have never been disappointed. And to enjoy some fine wines at such reasonable prices - double win!
3 mai 2026
Excellent red wines at good prices…
Excellent red wines at good prices every order. And on time, efficient delivery service. I highly recommend Laithwaites!
29 avril 2026
Wine arrived within a few days of…
Wine arrived within a few days of order. Love that we can curate our case and get what we like.
2 mai 2026
As always the wine was easy to order…
As always the wine was easy to order and arrived the day they said totally recommend the price of the wine was considerably less than what the quality would be anywhere else
2 mai 2026
You didn't ship all of the packing list…
You didn't ship all of the packing list contents. When I called, you took the value of the wine off the bill. I wanted the wine.
30 avril 2026
Réponse de Laithwaites Wine USA
Hi Stephen, thanks for reaching out, and we're sorry for any disappointment. It is our policy to issue a refund rather than a replacement for a small number of bottles when an email regarding missing bottles does not specify which you'd prefer.
We have issued a replacement for the missing bottle, and you will receive a new tracking email for this when it arrives in your area. We're sorry again for any misunderstanding.
Thanks,
Customer Service
Great selections and prices
Great selections and prices. Quick shipping and great "bonus" gifts.
29 avril 2026
Good selection of wines
Good selection of wines, fair prices and delivery to your door.
24 avril 2026
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