I purchased the MAX-700 for a 400sq ft shed converted into an office/cigar lounge. It was well packed and arrived in excellent condition. On start-up, I experience non-stop arcing. Followed the in... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Had to follow up on the online order, as it appears to have gotten lost in the shuffle. It was resolved immediately and delivered soon after.
L'entreprise a répondu
LakeAir and its owner, Randy Bush, are knowledgeable, patient and honest. Last year, I decided that I wanted to be able to smoke cigars in my home office without the smell permeating the rest o... Voir plus
L'entreprise a répondu
Delivered 17 days later. Inquiries to online chat are answered by someone one the road EVERYTIME. No email replies where shipment was. Asked for faster shipping due to their “dropping of the ball” b... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
LakeAir Brand Air Purifiers are manufactured by RK Ventures Inc. in Racine WI. LakeAir Air Purifiers and Smoke Eaters have been made in the USA since 1968. Our air purifiers are commercial in nature; made from all steel. We focus first on superior product function. Our products are built to to last through out a generation. They are built to be easily repaired by the common man. We use green manufacturing processes to minimize the ecological footprint of our products.
Coordonnées de contact
1509 Rapids Drive, Suite 23, 53404, RACINE, Etats-Unis
- 2626321229
- sales@lakeair.com
- lakeair.com
4,1
Bien
44 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 50 % de ses avis négatifs
Répond généralement dans un délai de plus d'un mois
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Really enjoy my Lakeair purifiers
Really enjoy my Lakeair purifiers. Recently bought more carbon filters and the service was excellent. Reached out to see when they would ship so I could be prepared and response was immediate. Great company and products.
7 mars 2024
Réponse de LakeAir
Lisa, So nice to hear another satisfied customer. We aim to keep customer service high.
Delivered 17 days later
Delivered 17 days later. Inquiries to online chat are answered by someone one the road EVERYTIME. No email replies where shipment was. Asked for faster shipping due to their “dropping of the ball” but was told we can’t do that but we can give you another filter to try to make amends. Hollow. Never done. The excuse machine followed with ridiculous reasons why this wasn’t processed.
31 décembre 2023
Réponse de LakeAir
Hello Steve, I am sorry you had a poor experience. Please call me and let me make this up to you. We really do try to make customers happy.
I have not received my order.
I have not received my order. issue was explained and understood. I was personally phoned by the company and was explained the extenuating circumstances. Much appreciated.
5 janvier 2024
Réponse de LakeAir
Hello Erin, I am sorry for the delay in shipping your replacement filters. We had a bug hit our shop. We had several people out sick for an extended period. We like to hire retired Veterans, and sometimes the older folks need a couple of extra days to recover. Our staff is back to full force and your order will ship tomorrow.
I waited for 11 days after my $2400…
I waited for 11 days after my $2400 purchase and received not one follow up email, text, or call regarding delivery, or my unit. I called Lake Air and spoke with the owner Randy, after 11 days, and all he said was calm down. No apology, nothing.
13 décembre 2023
Réponse de LakeAir
Dear Dan, I am sorry you had an unpleasant experience with us. When I answered the phone, the first words I heard was "where is my filter!" I asked who is this "so I could look up your order" You gave your name, and I said please let me look up that information. You continued to speak brusquely. I ask you to please relax while I looked up you information. You promptly asked to cancel the order which we did. I feel horrible that our interaction went badly. Around the holidays shipping can go slower . Your unit was on its way to you, but you didn't give me a chance to check on it. I hope the rest of the holidays will go better for you. If you would like to see about receiving a unit with a extra discount for your trouble, please contact us. I do apologize. I wish you had given me a chance to make things right.
Tried to revise order
Tried to revise order. It charged $42 for shipping. Unable to revise or cancel. I now paid $100 for one filter.
Talked to Randy and all has been corrected and I’m good to go
Thank you Randy
26 novembre 2023
Réponse de LakeAir
Hello Paula, You have been a long time customer and I thank you for that. I have looked closely into this transaction. You made the original purchase at 4:12 AM on November 26. You had 3 choices for shipping and probably selected the most expensive by accident. Twenty minutes later at 4:32 AM you filed a claim with PayPal. Once a claim is filed the transaction is frozen. Once the transaction is frozen there isn't much I can do. I figured you would call later that day and we would redo the transaction. I am happy to resolve this in any way you would like. Give me a call tomorrow and we will get you all set up.
Randy Bush
President
RK Ventures Inc, / LakeAir
The manual is unclear as to which…
The manual is unclear as to which carbon filter is used in my model. I received one that was quite different from the original. Nonetheless, responses to my inquiries were prompt, and satisfied my issues in short order.
7 septembre 2023
Réponse de LakeAir
Hello Ralph, I apologize for any confusion. I remember the conversation, and in our chat, you mentioned you found the unit in a relatives basement. The manual I sent you was for the current model (not sure how old your found unit was). Products and manuals evolve over the years. Again I apologize for any confusion.
LakeAir was able to find the product I…
LakeAir was able to find the product I needed and shipped to me in a good time.
24 mai 2023
Réponse de LakeAir
Hello Chip, If you ever need assistance finding a product give us a call and we will do what we can to help.
Ease of placing order
Ease of placing order. Correspondence related to order was thorough and informative.
17 mai 2023
Réponse de LakeAir
Hello Brian, Thanks for your kind words!
Answered my question thank you.
26 mai 2023
Réponse de LakeAir
Paul, We like to inform our site visitors, because an informed customer is a great customer!
Réponse de LakeAir
John, glad the speed of service was to your expectation. If you need an help, please let me know.
Online ordering
The product I wanted was easy to find and order. The only thing that I didn't like was an e-mail confirming my order. Other than that, the package arrived on time and well packed. Shipping was a little pricey, but so is everything else these last couple of years.
3 mai 2023
Réponse de LakeAir
We are working on improving our communication system. Shipping is a continual struggle, I couldn't agree more
Repair parts available for a10+ year…
Repair parts available for a10+ year old, well built appliance. Will probably last another 10 years!
16 avril 2023
Réponse de LakeAir
Thanks for the Kind words Bruce. At LakeAir we are working to engineer the ability for consumers to repair our products more easily. We will continue to keep the parts in stock for another 10 years plus.
Purchase of replacement carbon filters
28 mars 2023
Réponse de LakeAir
I am glad you like the filters Mary, You can save more money on replacement filters by purchasing them through our filter subscription program.
Réponse de LakeAir
Thanks for nice review William.
Easy to work with & very knowledgeable
Easy to work with & very knowledgeable. Great product
26 février 2023
Réponse de LakeAir
Michael, we strive to constantly improve our products and knowledge base. Thanks for the encouraging thought.
Quick response and answers to questions…
Quick response and answers to questions and AMERICAN MADE.
25 janvier 2023
Réponse de LakeAir
We are very proud to produce great American products made by American Craftsmen and women.
smoke eater
Choosing the smoke eater was very easy on R K Ventures website. It was easy to navigate and very educational. Most helpful when trying to decide which unit was right for my business. Also if you need to call for help Randy was there to answer any questions, Very Professional.
I would recommend anyone to this company.
11 novembre 2022
Réponse de LakeAir
Hello Mark, LakeAir is America's Cigar air purifier. Thanks for the kind words.
Works faster than I expected
The Maxum Electrostatic appears to be a fine machine. Have had it running for about 4 hours and the whole house smells better and the air just feels lighter. My sinuses have cleared up just in that short amount of time. We have a lot of wood furniture and trim and the wood grain model looks great and blends right in, it looks like it’s been here all along. Shipping was very fast also. I refuse to buy imports unless there are no domestic options available. I’m glad to have found a USA made product that doesn’t require replacing expensive filters. Though it is inconvenient to have to clean the filter cell, the cost savings are huge when compared to HEPA. I am very proud of my purchase.
26 novembre 2022
Réponse de LakeAir
Hey Cody. I am glad the Electrostatic works well for you. Remember it needs to washed regularly and you will get a long life of service
Product ordered is exactly what I…
Product ordered is exactly what I received. Packed well, came in good condition.
6 mai 2022
Réponse de LakeAir
Thanks for the nice review, we aim to please.
Cleaning solution arrived well packed…
Cleaning solution arrived well packed and protected for possible leaks in transit. Used the solution and it did a great job of cleaning the unit following the provided instructions. Only small complaint is the total cost with shipping is a little steep. I understand shipping a gallon of liquid is not cheap just wish there was a solution I could buy locally.
22 mars 2022
Réponse de LakeAir
The LA99 works great, You can also wash the electrostatic cell in the dishwasher to save a few dollars.
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.