I was a bit unsure because I hadn’t heard of the store before, but the return policy made the order feel less risky. The package came in good condition and the quality was better than I expected. I wo... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
I ordered a matching knit set and ended up wearing it far more than I expected. It's comfortable enough for home but still looks put together when running errands. Friends have asked me where I got it... Voir plus
L'entreprise a répondu
The jacket I ordered feels well made without being too heavy. I've been wearing it during cooler mornings and it's been perfect so far. The fit is clean and doesn't feel restrictive when moving around... Voir plus
L'entreprise a répondu
Left review more than one month ago, about not sent package, a scam. Got public information back that I ll get answer from them if I will contact, after couple of trials of calling and emailing, NOTH... Voir plus
L'entreprise a répondu
3,1
Moyen
61 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 34 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
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UPDATE: NOT happy AT ALL
Update 15 July 2026
NOT happy. This company has taken our money for a clothing item. They keep sending me UPDATE emails re the product coming soon. NO way to reply as their email address is non-deliverable.
ITEM arrived. Not anything like site description. Far too small even though XXL ordered. Awaiting Company reply for REFUND. Will NEVER buy from them again
8 juillet 2026
Avis spontané
CLOTHES ARE CHEMICAL POISON! ☠️
THE CLOTHING FROM THIS WEBSITE IS POISONOUS! I’ve had it tested for chemicals and they are off the charts!! The website is a FALSE ECOMMERCE front for pretending to be “Australian” with its FALSE name. If you check the about me and contact information it says they have “warehouses” in the Netherlands which is also false. Everything ships directly from CHINA. The items do not match the sizes listed, you will get a CHINESE SIZE medium which doesn’t match western standards and the quality is VERY POOR! The stitching will be lose and it will be ill fitting. Once they have your money they will use LIES to keep it there is no RETURN POLICY. They also repetativly lie on all their listings. My product said it was SATIN it was nearly 100% polyester and elastane. It doesn’t ship between the 8 or 9 days they say, you will be lucky if it arrives in a chemical smelling bag a month late from CHINA while they send you false updates and try to hide the shipping details via 3 different websites! BIGGEST MISTAKE OF MY LIFE DO NOT ORDER CLOTHING FROM THIS COMPANY!
3 juillet 2026
Avis spontané
The return policy gave me confidence to…
The return policy gave me confidence to order. Thankfully I didn't need it because everything fit, but knowing it was there made the purchase feel less risky.
24 juin 2026
Avis spontané
Wasn't familiar with the store before…
Wasn't familiar with the store before ordering. Took a chance because of the sale and the quality exceeded my expectations. The stitching looks clean and the material feels durable. I'll probably order again.
24 juin 2026
Avis spontané
Réponse de Lalunamelbourne
Hey Callum!
Wow, this really made our day! We put a lot of care into every order, and it’s so great to hear that the stitching and material quality exceeded your expectations.
We truly appreciate you taking a chance on us, and we’re really happy to hear you’ll be ordering again.
See you next time!
Team La Luna Melbourne
effortless and cosy
The cardigan I received has that effortless look I was hoping for. I've worn it with jeans, leggings and even over a dress. It doesn't feel bulky but still keeps me warm enough during chilly evenings. Shipping updates were also clear from start to finish.
22 juin 2026
Avis spontané
Réponse de Lalunamelbourne
Hello Freya,
Thank you so much for your wonderful review! We're delighted to hear you're loving your cardigan and that it's become such a versatile piece in your wardrobe. It's also great to know our shipping updates kept you informed every step of the way.
We hope you enjoy wearing it for many seasons to come. We’d love to welcome you back anytime!
Warm regards,
Team La Luna Melbourne
neatly packed order
My package arrived safely and was packed neatly. Nothing fancy, just professional.
2 juin 2026
Avis spontané
Réponse de Lalunamelbourne
Hey Connor!
So happy to hear your package arrived safely and everything was packed neatly. We put a lot of care into getting orders out smoothly, so it really means a lot to hear this.
Thanks again for choosing us, we’d love to see you back anytime!
Team La Luna Melbourne
accidental cart win
I wasn't planning on buying anything, just browsing. Somehow left with a coat in my cart and I don't regret it one bit.
11 juin 2026
Avis spontané
Réponse de Lalunamelbourne
Hey Mila! 😊
Wow, this really made our day! It’s always fun when a “just browsing” moment turns into finding something you actually love.
We’re so glad you’re happy with your coat; that’s exactly the kind of feeling we hope for.
See you next time!
Team La Luna Melbourne
This store is a scam
This store is a scam, i ordered a coat and it has no tags, threads everywhere and extremely low quality fabric. When I contacted to return it was not a good experience. I am strongly disappointed.
24 juin 2026
Avis spontané
Réponse de Lalunamelbourne
Hi Zubaria,
We hear your frustration, and we take your feedback seriously. This is clearly not the experience we wanted you to have.
Please reach out to us at support@laluna-melbourne.com so we can handle this personally. We’re here for you.
Team La Luna Melbourne
I needed something simple for work and…
I needed something simple for work and ended up buying a knit jumper. It feels comfortable enough for long days and doesn't look overly formal. Exactly what I was after.
30 mai 2026
Avis spontané
Réponse de Lalunamelbourne
Hey Noah,
Thank you so much for your review!
We’re really happy to hear the knit jumper worked out just right for you and feels comfortable for long days while still looking smart. That’s exactly the kind of easy, everyday piece we love.
Hope you enjoy wearing it for a long time to come, and you’re always welcome back anytime.
Team La Luna Melbourne
The dress I ordered arrived in about a…
The dress I ordered arrived in about a week and looked exactly like the photos. That's rare these days.
4 juin 2026
Avis spontané
Réponse de Lalunamelbourne
Hey Lily,
Wow, this really made our day! We’re so happy to hear your dress arrived quickly and looked just like the photos — that’s exactly what we aim for.
We put a lot of care into every order, so feedback like this truly means a lot to the team.
See you next time!
Team La Luna Melbourne
The jacket I ordered feels well made…
The jacket I ordered feels well made without being too heavy. I've been wearing it during cooler mornings and it's been perfect so far. The fit is clean and doesn't feel restrictive when moving around.
1 juin 2026
Avis spontané
Réponse de Lalunamelbourne
Hey Otis,
Wow, this really made our day! We’re so happy to hear your jacket feels comfortable, well-made, and perfect for those cooler mornings.
We put a lot of care into choosing pieces that feel good to wear every day, so it means a lot to hear it’s working so well for you.
Thanks for choosing us!
Team La Luna Melbourne
perfect for a getaway
Ordered a casual dress for a weekend getaway. It packed easily, didn't wrinkle much and was comfortable the entire day. One of those pieces that doesn't need constant adjusting, which I appreciate.
6 juin 2026
Avis spontané
Réponse de Lalunamelbourne
Hey Tilly,
Thank you for taking the time to share this. We’re really sorry to hear your experience wasn’t what you expected.
We’d love to make this right. Could you drop us a message at support@laluna-melbourne.com? We’ll handle it personally.
Team La Luna Melbourne
BEWARE :Scam site and posing as a business in Melbourne
This site is in no way located in Melbourne and is clearly operatinng in an illegal and deceptive form of e-commerce. They have been reported to the ACCC due to shipping products that do not match the image at all.
By using the name La Luna Melbourne and using a random address in Brunswick for their warehouse they have also breached the ACCC laws of fair and honest e-commerce trade.
DO NOT BUY FROM THIS SITE UNLESS YOU WANT TO BE SCAMMED>
26 juin 2026
Avis spontané
Customer service deserves some credit
Customer service deserves some credit. I accidentally entered the wrong postcode and they sorted it out before dispatch. Saved me a massive headache.
21 juin 2026
Avis spontané
Réponse de Lalunamelbourne
Hey Layla,
Wow, this really made our day! We’re so happy we could catch the address issue in time and help avoid any stress.
We always try to make sure everything runs smoothly behind the scenes, so it means a lot to hear this.
Thanks for choosing us!
Team La Luna Melbourne
real support, fast reply
I had a question about delivery and support replied within a day. Nice to deal with real people instead of automated responses.
17 juin 2026
Avis spontané
Réponse de Lalunamelbourne
Hey Delilah,
Wow, this really made our day! We’re so happy to hear our support team could help quickly and make things feel personal for you.
We always aim to be there when needed, so feedback like this means a lot to us.
Thanks for choosing us!
Team La Luna Melbourne
easy everyday layer
I ordered a lightweight overshirt and it's become one of those things I keep throwing on without thinking. Works with pretty much everything in my wardrobe. The fabric feels comfortable and not stiff at all.
8 juin 2026
Avis spontané
Réponse de Lalunamelbourne
Hey Fergus,
Thank you for taking the time to share this. We really appreciate it. It’s great to hear the overshirt has become such an easy everyday piece for you and that the fabric feels comfortable to wear.
We’re glad it’s working well with your wardrobe; that’s exactly the kind of versatility we aim for.
If there’s ever anything you need or any questions at all, please feel free to contact us at support@laluna-melbourne.com — we’re always here to help.
Team La Luna Melbourne
I ordered a matching knit set and ended…
I ordered a matching knit set and ended up wearing it far more than I expected. It's comfortable enough for home but still looks put together when running errands. Friends have asked me where I got it multiple times already.
8 juin 2026
Avis spontané
Réponse de Lalunamelbourne
Hey Naomi,
We really appreciate you taking the time to share this with us. It’s great to hear your knit set has become such a reliable piece for both home and going out; that effortless versatility is exactly what we aim for.
It’s always nice when something gets noticed by friends, too, so we’re glad to hear that’s been the case here.
If you ever need anything or have any questions, please feel free to contact us at support@laluna-melbourne.com. We’re always here to help.
Team La Luna Melbourne
smooth order experience
The checkout process was quick and uncomplicated. Ordered in a few minutes and had tracking information shortly afterwards. The item arrived in good condition and matched the description perfectly.
6 juin 2026
Avis spontané
Réponse de Lalunamelbourne
Hey Ryder,
Thanks for sharing this. We really appreciate it. Glad to hear the checkout was smooth and your order arrived as expected in good condition.
If you ever need anything, feel free to contact us at support@laluna-melbourne.com — we’re here to help.
Team La Luna Melbourne
I bought a knit sweater and expected it…
I bought a knit sweater and expected it to be thinner than it looked online. It turned out surprisingly soft and has already become my go to for cooler mornings. The fit was relaxed without looking oversized. Pretty happy with it.
1 juin 2026
Avis spontané
Réponse de Lalunamelbourne
Hey Matilda,
We really appreciate you taking the time to leave this review. It’s great to hear your knit sweater turned out softer than expected and has already become a go-to for cooler mornings.
We’re glad the relaxed fit worked well for you, too. If you ever need anything, feel free to contact us at support@laluna-melbourne.com, we’re here to help.
Team La Luna Melbourne
The autumn collection caught my…
The autumn collection caught my attention because everything looked wearable rather than overly trendy. I ordered a knit top and it feels like something I'll still be reaching for next year. The stitching looks neat and the fit sits nicely around the shoulders.
5 juin 2026
Avis spontané
Réponse de Lalunamelbourne
Hey Grace,
Thank you for taking the time to share this. We really appreciate it. We’re glad to hear the knit top feels wearable and timeless, and that the fit and stitching met your expectations.
If you ever need anything, feel free to contact us at support@laluna-melbourne.com. We’re here to help.
Team La Luna Melbourne
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