Lamonaspares Avis 

Prompt and efficient service. Mark is very knowledgeable and helpful. Thank you

First engineer turned up without any real information on the issue so didn’t have the knowledge or parts to resolve the issue, not his fault, just poor triaging from the service desk. Arranged a second visit which was then rearranged without consultation, I then stayed in all afternoon for the 4 hour slot I’d been given just for them to not show up with no phone call. Got a call the next day to rearrange but I couldn’t be bothered as the issue I had been having seemed to have sorted itself for now, but it didn’t give me much faith if we have a real issue.

Had an issue with my oven reaching and maintaining temperature I had already had 2 engineers attend to try and repair problem but neither had the parts to repair the issue .This 3rd engineer came replaced the element on the oven and then switched oven on put his hand inside and said it was hot enough and now fixed ,no thermostat to check temp but he has fixed the same issue a thousand times so confident it was fixed .I told him that it was unbelievable that he had no thermostat and that he could check /confirm my oven temperature by putting h his hand inside the oven . Shocking service

Came really promptly to fault

Thank you and customer service coming back to me so soon when I had an issue.
Very professional and very good customer service. Very approachable to deal with. Many thanks.

Ordered a nob for my hob delivery no
problem ,correct reference given ,sadly it does not fit..Have sent e-mail but no reply....
All paid for in good faith item returned but no refund. received., lost faith in this company....
.

Customer service was excellent throughout and the engineer was very friendly and helpful.

Excellent service definitely recommend

Great service Great comunication Great delivery on time

The engineers were confident, and explained whats they going to do.

The right piece arrived well packaged and was easy to fit.Sorry for the delayed review,I was on holiday.

I can’t praise the engineer highly enough, really helpful and friendly.
Unfortunately my machine couldn’t be fixed, had to have 4 call-outs and basically the machine rebuilt before it was written off (nearly 9weeks without a washing machine)

I would give Pacifica zero stars if I could

Excellent response, prompt delivery

The engineer came at the time quoted inspected the dishwasher and gave me some advice, I was happy with the visit.

I found Belgicia service excellent and the delivery men pleasant iwould go back

I am assuming you are part of Pacifica, and my comments are in reference to their involvement.
First it took you a long time for you to finally send someone examine the machine. The engineer said it was beyond repair. It then took another long break until we contacted the seller who has arranged to supply a replacement machine. They are also going to arrange fitment.
All in all I find your company very unprofessional and will not recommend your servicing to anyone. I would advise people to avoid purchasing Lamona products.
My wife has had to use a local launderette for our washing. This means we have had to pay for cleaning, and lost time in getting our clothes clean!