Lamonaspares Avis 922

Filter arrived promptly and cooker hood looks as good as new again.

You charge £6.95 delivery and it still takes 5 days to arrive

My parts came seperately no communication about why i didn’t get some and still waya week later

The item did not arrive as was stated, the package came broken and the rubber seal was very very dirty I have to clean it before putting it on my freezer door this is totally unacceptable.

Took over 10 days and an e mail for my part to be dispatched

Poor communication. Informed of the fault with detail indicating oven door switch, Engineer came without a switch.
Another visit booked, then cancelled as no part only to be told it had been ordered with a weeks lead time. Rang weeks later after hearing nothing to now be told it needs to be ordered. When I raised that I was told it had, they went and checked and said its not available and someone will look at an alternative. Its been 2 weeks since and no call. On an appliance less than 3 years old

No report received engineer said he was requesting new dish washer and after 2 weeks got email asking how to rate you no email update the engineer reporting damage in transit from howdens to me but how can this be proved I bought this through howdens and they said to contact you as under warranty I have had kitchen only a couple of months the water leaking has damaged a unit already I will not be purchasing this brand of appliance

Quick and easy with good communication from the team

Paul came out to fix our oven, he was very knowledgeable, fixed the issue quickly. Paul was friendly and professional.

Warranty work on my lamona Washing machine: engineer knowledgeable and solved problem very quickly great result

Prompt and efficient service. Mark is very knowledgeable and helpful. Thank you

First engineer turned up without any real information on the issue so didn’t have the knowledge or parts to resolve the issue, not his fault, just poor triaging from the service desk. Arranged a second visit which was then rearranged without consultation, I then stayed in all afternoon for the 4 hour slot I’d been given just for them to not show up with no phone call. Got a call the next day to rearrange but I couldn’t be bothered as the issue I had been having seemed to have sorted itself for now, but it didn’t give me much faith if we have a real issue.

Had an issue with my oven reaching and maintaining temperature I had already had 2 engineers attend to try and repair problem but neither had the parts to repair the issue .This 3rd engineer came replaced the element on the oven and then switched oven on put his hand inside and said it was hot enough and now fixed ,no thermostat to check temp but he has fixed the same issue a thousand times so confident it was fixed .I told him that it was unbelievable that he had no thermostat and that he could check /confirm my oven temperature by putting h his hand inside the oven . Shocking service

Came really promptly to fault

Thank you and customer service coming back to me so soon when I had an issue.
Very professional and very good customer service. Very approachable to deal with. Many thanks.

Ordered a nob for my hob delivery no
problem ,correct reference given ,sadly it does not fit..Have sent e-mail but no reply....

Customer service was excellent throughout and the engineer was very friendly and helpful.

Excellent service definitely recommend

Great service Great comunication Great delivery on time