The CDA Group Ltd. Avis 6 512

Dangerous product almost causing a house fire, 20 days later still unresolved and only offering to replace a plug, nevermind the damage caused!
Give timelines they don’t stick to and little customer care. Buy elsewhere and potentially save your life if not a load of hassle!

Stay very clear of dishwashers - for 2 years now we have had problems and we are onto our 3rd dishwasher that they have replaced because of warranty. The biggest problem is once the dishwasher dies, you are looking at about minimum of 4 to 5 weeks for all the admin to run through the process to get the replacement dishwasher.

The arrangement for an Engineer to call was excellent.
Due to the nature of the problem he could not inspect the wine cooler as he could not get his hand inside the unit as the opening was to small.
Hopefully it will be O.K.

Great service
Delivery was on time
Would definitely use again

Very bad experience,
My oven broke down on 10th April, after 17 months of use.
First appointment for engineer 22nd April, I took day off work, after 7min in the house he said no part have to order. Next appointment 13th May.
Discussing more than a month without oven.

The heating element failed before the end of warranty, but after the free labour guarantee. The pre-paid engineer's appointment was well over a week from when the booking was. Understandable I guess. No doubt the engineer is in high demand servicing a huge area and is extremely competent and personable.
All in all an excellent service from the detailed determination of which model through to the arrival and departure of the engineer.

The engineer was friendly and punctual, he replaced the faulty part within ten mins.
Very happy with the service I received.

Graham attended to resolve our issue. He was polite, friendly and knowledgeable. Sorted the issue very quickly for us. Fantastic service all round.

I cannot praise this company highly enough.
I had an issue with my induction hob, the help desk person was a dream to speak with and promptly arranged for an engineer to visit.

The engineer contacted me to confirm the issue so he my order the correct parts, he arrived as arranged, was an expert at his job, was personable, tidy, and courteous.

And CDA didn’t charge for any of this.

I’ll be a lifelong customer of theirs now.

Professional welcoming and quick to locate tgr problem and replace the part

It took 3 engineers to realise that our brand new freezer which didn’t work properly from day 1 has it had a gas leak

Friendly staff, great customer service. I was able to register my appliances with ease and an engineer was arranger quickly when I had an issue.

Freezer was faulty engineer could not fix the freezer. Was offered the same freezer again but they would not fit or take the old freezer. Would not recommend

Very nice friendly engineer and work carried out quickly
Only think which upset me a little he just put is tool bag and then placed oven door on top of our quartz work top
With it costing us over £5000 was slightly annoyed he just assumed it was a place to place is tools
Just glad there was no damage caused

Booked appointment through a. Agency as CDA engineer off sick agency staff brilliant

Allan was on time pleasant and focused on the work required to have our fridge/freezer repaired and it was up and running properly once the problem part was fitted and reassembled.

From start to finish I had a brilliant service, assigned one person to deal with the case, which was really helpful instead of having to re explain. Kept me informed and engineer arrived, fixed the oven and I am very happy with the service received.

I needed to replace the motor on an old built in extractor. The whole motor assembly was inexpensive, I pre-ordered the part.
I had great email updates, arrived by post and it worked.
Some minimal instructions would of helped but I worked it out, cut back the wire connectors to suit and working perfect.
Better than buying a new one and re-tiling the kitchen.

The Engineer kept me informed and arrived on time and did the work quickly