The CDA Group Ltd. Avis 6 512

The engineer fixed my problem and heceas very polite

The whole process , from reporting the issue to the engineer arriving to rectify it , communication from CDA was second to none , I was informed every step of the way , the engineer was brilliant, professional, and knowledgeable
The whole experience was brilliant , thank you

Quick to respond and resolve the issue. No issues with the company
Staff were friendly, professional and helpful. They gave a call before to say they would be half an hour.
An excellent service!

Great ser vice from phoneing cda to letting me know when the engineer was on is way i would give them 10/10

Had a problem with my CDA oven in one of our holiday cottages , rang the helpline and Olivia ( Liv) was on the ball and emailed me with instructions sent in 10 mins. Followed up with a telecon with Chloe who talked me throught it all. Factory reset required and implemented with their help....marvellous. Thank you and cottage back up and running. This is customer service as it should be 👍

Appalling service.
Fault and exact details of problem reported in mid Feb. Reference 701204
Engineer booked initially on dates I specifically informed were not not possible.
Rebooked appointment 23/3 and engineer arrived with incorrect part which has been left with me.
Zero contact since that appointment despite two calls to chase.
I’m totally in the dark regarding what is happening.

The engineer who visited to deal with a problem was very good - professional and friendly.

Our washing machine is leaking. Firstly making lots of foam, and after water and foam all over the kitchen.
Booked engineer, he came looked into machine said there is nothing wrong. At least he was not able to see, I showed him pictures that it was heavy leak from everywhere. He said he does not have time to wait for full cycle of the washing machine. And advised me to change washing pods to powder.
And we paid £150 (or smth like this) for this advise. Machine is still leaking.
Honestly, easier to buy new washing machine than pay for such poor service.

Very helpful and the part was delivered within the time stated. Would not hesitate to contact again if needed.

Oven broke within 2 year warranty. Took 3 weeks to send someone out. Couldn’t fix it. Sent to ‘technical team’ which will be another week. If they can’t fix it it will month without oven. Terrible service

We had a CDA fridge fitted with a Wren kitchen, after 7 years it started to fail so we rang CDA to see if there was a customer service, repair facility etc.
This is the first experience we'd had with them and I have to say it's the most I have ever felt like the person at the other end really wasn't bothered!
There was an engineering facility but it was £155 and took two weeks for the chap to arrive meanwhile we have a broken fridge!. We were told we would get either an AM or PM time slot but were then told it would be between 11am and 5pm, I'm self employed so this cost me a days money instead of half a day and isn't really good enough. They did however say that if the fridge was no good there was a 20% discount available.
The engineer was actually a nice young lad and knew his stuff but explained the fridge was past it.
I was expecting a report from CDA as it took roughly 5 minutes to work out the problem and £155 is a fair amount of money so I naturally presumed this would include a full report and offers of replacements. After 10 days I decided to ring CDA who yet again made it seem like we were inconveniencing them but said they would look in to it, the same day I got an email stating the fridge was no good and a price for a replacement with a 20% discount. This made me feel like we had been forgotten, we also found it cheaper online but to be fair they did match the price, a couple of weeks later the fridge arrived.
I have to say apart from being disappointed the fridge only lasted that long I was more disappointed with the way we were dealt with, I know this wasn't personal but if that's the sort of treatment customers get then some staff training is in order!
If this fridge doesn't last we'll go elsewhere.

Guy was great and very thorough but everything showed all mechanisms to be working as normal. However, the issue still comes back intermittently so it must be with the product itself.

Your engineer arrived on time. He was polite, quick and efficient. We're very grateful.

Second time the handle has come off of my fridge freezer and although it's fixed my main frustration is with the time slots. You're supposed to get a a.m. or p.m. slot but when the text comes through it states between 11am and 5pm. Good job i was home as i was poorly but I can't take a day off every time this happens. Not good and it's no reflection on Aaron the engineer, who was very polite and just doing his job

The customer service team were very helpful and arranged an engineer to attend. I accept that there is a charge regardless of repair or scrap. This is a 2 year old fridge which has never functioned to the correct temperature.
It was disappointing to be offered a well discounted replacement which I cannot accept as I would have to employ someone to fit an integrated larder fridge and arrange disposal of the old one.

The engineer was friendly and got straight on with the job in hand and knew automatically what to do, he left the area very tidy

The engineer Graham did a great job in fixing my hob, friendly, polite and quick.
The only downside to the whole process was having to wait 3 weeks for someone to come out leaving us with no hob to cook on. The hob was fixed under warranty as it was only just over a year old.

Mick from CDA was an absolute pleasure to work with. From start to finish, he was friendly, approachable, and incredibly professional. What really stood out was how he took the time to listen carefully and make sure everything was understood before moving forward—nothing ever felt rushed or overlooked.
His knowledge and attention to detail are top-notch, and he clearly takes pride in doing things properly. On top of that, he brings a genuinely positive attitude that makes the whole experience smooth and enjoyable. It’s rare to come across someone who combines skill, reliability, and such an easygoing personality so well.
I wouldn’t hesitate to recommend Mick to anyone—he’s a real credit to CDA and someone you can trust to get the job done right.