Dangerous product almost causing a house fire, 20 days later still unresolved and only offering to replace a plug, nevermind the damage caused! Give timelines they don’t stick to and little customer... Voir plus
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Lisez les avis des autres
I cannot praise this company highly enough. I had an issue with my induction hob, the help desk person was a dream to speak with and promptly arranged for an engineer to visit. The engineer c... Voir plus
L'entreprise a répondu
I needed to replace the motor on an old built in extractor. The whole motor assembly was inexpensive, I pre-ordered the part. I had great email updates, arrived by post and it worked. Some minimal... Voir plus
L'entreprise a répondu
The engineer arrived on schedule. The problem didn’t present itself clearly but the engineer made a few adjustments and said we could call him back at any time if the problem persisted. The alarm b... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de The CDA Group Ltd.
Écrit par l'entreprise
British heritage since 1991
Founded in Nottinghamshire, England in 1991, CDA have built a reputation for affordable, stylish, ingenious and award-winning kitchen appliances that consistently deliver great results. Our British heritage remains strong with a Nottinghamshire head office and a local workforce.
Customer care
We have our very own UK based Customer Care team at our Nottinghamshire head office, made up of highly knowledgeable and experience people on hand 6 days a week to support you throughout the lifetime of your product. We are proud that our service teams pursue continuous improvement, with independent reviews from genuine customers closely monitored and feedback actioned, with the goal of always delighting you, our customer.
Ingenious products
CDA products are designed and tested by a team of some of the UK’s most experienced appliance experts, drawing inspiration from around the world to create products exclusively for British and Irish kitchens.
Quality and warranty
Our products are subject to stringent quality controls with our on-site testing laboratory ensuring only safe, reliable products are brought to market. This confidence in quality is backed by our free 5 year parts and 2 year labour warranty to give you complete peace of mind.
Coordonnées de contact
The CDA Bulding, Harby Road, Langar, Nottinghamshire, NG13 9HY, Royaume-Uni
- 01949 862012
- customer.care@cda.co.uk
- cda.co.uk
4,0
Bien
7 k avis
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Friendly and efficient engineer
Friendly and efficient engineer, great communication throughout, and fixed the issue immediately
31 mars 2026
Avis spontané
Réponse de The CDA Group Ltd.
Thank you so much for taking the time to give us an amazing review and sharing your experience with others. We really do appreciate it.
Good customer service
Good customer service. Problems with my oven were resolved. Thank you to Danny.
26 mars 2026
Réponse de The CDA Group Ltd.
Good afternoon Fiona,
Thank you for your kind words, its wonderful to hear you were impressed with our engineer Danny.
I will share your comments with our team who looked after you.
Réponse de The CDA Group Ltd.
Good Afternoon Sue,
I'm delighted to hear you were impressed with our aftercare, thank you for sharing.
Great service
The lady I spoke to on the phone was lovely she knew her stuff and was very helpful.
The fella that called to fix my oven was great, very professional and did a great job.
27 mars 2026
Réponse de The CDA Group Ltd.
Good afternoon,
Thank you for the fantastic review, its great to hear our case handler Lucy & engineer Andrew were able to assist you in a helpful & professional manner.
Réponse de The CDA Group Ltd.
Thank you for the kind review, it is wonderful to hear.
Réponse de The CDA Group Ltd.
Good afternoon,
Thank you so much for taking the time to give us a wonderful review and sharing your experience with others. We really do appreciate it.
The problem has not been resolved
The problem has not been resolved. It did appear to have been after engineers visit but returned. Maybe the engineer should have checked the dishwasher thoroughly.
21 mars 2026
Réponse de The CDA Group Ltd.
Good Afternoon Janet,
Thank you for your feedback.
I can see our engineer attended on the 19th and cleared a blockage, I'm sorry to hear the fault has returned. Our planning team will contact you shortly with a revisit date.
I recently had a CDA dishwasher fitted…
I recently had a CDA dishwasher fitted and within weeks some of the parts broke. I’ve been in contact with their support team who take ages to reply to messages, told me what I parts I need to fix the problem, except that one of the parts is out of stock for a while! Very bad experience
30 mars 2026
Réponse de The CDA Group Ltd.
Good afternoon,
Thank you for your feedback, I'm sorry to see that the required parts are currently out of stock. Your case handler is going to keep an eye on this & update you regarding lead times.
If you require anything further then please do contact us directly on 01949862012
Appliance repaired on first visit
Following a resent experience with another company. It was refreshing to have an engineer come to repair an appliance and have the part needed with him on the first visit. Well done keep it up !!
30 mars 2026
Réponse de The CDA Group Ltd.
Good Afternoon Jackie,
Thank you for your kind review, its wonderful to hear you were impressed with our aftercare.
Had to wait a long time to get my oven…
Had to wait a long time to get my oven fixed 😯 this is the second one faulty 😠 but the engineer was great very polite very quick done a great job , just hope this new element lasts longer than the other 2 fingers crossed 🤞
26 mars 2026
Réponse de The CDA Group Ltd.
Good Morning,
I am sorry that you waited so long for the engineer visit. I have taken this up with our planning team but pleased that Aaron our engineer looked after you.
Réponse de The CDA Group Ltd.
Hi Simon,
Thank you . I will pass this onto Mick.
Very quick and excellent result.
26 mars 2026
Avis spontané
Réponse de The CDA Group Ltd.
Thank you . We are delighted you had such a positive experience with us.
Struggled to get the fridge fixed for…
Struggled to get the fridge fixed for more than a year. Multiple visits with no outcome ,left in dark for months, got an email 6 months after asking me if the fridge has suddenly started working ,what a joke
27 mars 2026
Réponse de The CDA Group Ltd.
Good Morning
I am so sorry that you had such a difficult customer journey with us. I will be taking up the points that you have raised so that we can improve our processes and procedures with our Service Partner that was involved.
The gentleman that came was very…
The gentleman that came was very friendly and chatty and had the job completed in no time.
I would also like to thank them for their timing as they knew I had a funeral to go to on the afternoon
26 mars 2026
Réponse de The CDA Group Ltd.
Hi Karen,
Kevin the engineer that looked after you will be so happy that you felt he gave you top class service with a smile.
Very efficient and understanding…
Very efficient and understanding towards the customer. Keeps the customer informed of all aspects of any issues that you may have.
24 mars 2026
Réponse de The CDA Group Ltd.
Good Morning David,
Thank you for your review. I will pass this onto our Service Partner ANS.
Happy with the service
CDA came out to fix my oven as the element had gone. It was still under warranty so there was no cost.
The engineer, Danny, was spot on—turned up, got straight to it, and sorted the issue without any fuss. He also showed me a couple of things about the oven I didn’t know, which was useful.
All in all, a straightforward job done properly. Can’t really ask for more.
25 mars 2026
Avis spontané
Réponse de The CDA Group Ltd.
Hi Paul,
Thank you very much for your feedback. Danny will be delighted.
The dishwasher that I've been using a 5…
The dishwasher that I've been using a 5 months was faulty and they weren't able to resolve the issue. When I called CDA customer service the women who I spoke to she was very rude
26 mars 2026
Réponse de The CDA Group Ltd.
Good Morning Donika,
I am sorry that the lady you spoke with was rude to you. I can see from the notes on our system that the engineer believed he had repaired the appliance on his visited as it tested ok. I can see you refused a further visit which would be our procedure. If you would like us to arrange the engineer to come back out to you please ring our Contact Centre and they can organise this for you.
Service engineer arrived on site with…
Service engineer arrived on site with spare part for the oven on his hand and s smile on his face! Knew the product well and changed the faulty part swiftly. Excellent service.
26 mars 2026
Avis spontané
Réponse de The CDA Group Ltd.
Hi John,
What wonderful feedback thank you.
Great experience
Just the ease of how things were dealt with and the great friendly staff.
26 mars 2026
Réponse de The CDA Group Ltd.
Good Morning,
Thank you so much for your review of CDA.
It took six months to finally get the…
It took six months to finally get the required spare part for my combo oven however when Engineer visited he was very polite, efficient and professional
26 mars 2026
Avis spontané
Réponse de The CDA Group Ltd.
Good Morning Graham,
I have just sent you a request for some more information so I can look into this and respond back to you.
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