I found the identical branded part available on EBay at 25% of price without the unavoidable Lamona spares £9.95 next day delivery which in reality turned out to be 3 days. I now know to new check A... Voir plus
L'entreprise a répondu
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Colin from Dryburgh Domestics, was excellent from start to finish. He gave us a call beforehand to arrange a suitable time and turned up exactly when he said he would. He was friendly, knowledgeable... Voir plus
L'entreprise a répondu
Craig mossom did a fantastic job on my dishwasher I can’t thank him enough! He’s a very good looking guy and super slim and he also told me some jokes what more could you ask for x
Engineer was polite. However we have since had an independent engineer out who took the plinth off and could see the ventilation was adequate. He also looked behind the fridge and saw more ventilation... Voir plus
L'entreprise a répondu
3,7
Moyen
1 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Quickly sorted out the damaged draw…
Quickly sorted out the damaged draw front when delivered ., no fuss, took responsibility
9 juin 2026
Réponse de Lamonaspares
Good morning Mr Cooper, thank you so much for leaving this 4* review. Take care and enjoy your day! Alexandra
Wrong part sent !!
Wrong part sent !!
E mailed
Photos sent
No response!!
Very very poor service
3 juillet 2026
Réponse de Lamonaspares
Thank you for raising this with us. We’ve shared your comments with the relevant people who will investigate further. Sincerely, Alexandra
Exactly what I needed easy to place…
Exactly what I needed easy to place order, great email communication and updated for deliver Great overall service 👍🏻
7 juillet 2026
Réponse de Lamonaspares
Hi David, thank you for leaving this positive review - that is great to hear! Take care and enjoy your day. Alexandra
Really helpful engineer
Really helpful engineer, arranged appointment and kept me updated. Managed to sort out my fridge freezer.
Thank you.
2 juillet 2026
Réponse de Lamonaspares
Hi James. We are so pleased to read your positive comments, thanks for leaving such a great review. Alexandra
Réponse de Lamonaspares
Good morning John, thanks for taking the time out of your day to leave this review. That is really good to hear. Have a lovely day! Alexandra
Part was broken in the wrapping
Part was broken in the wrapping, was still able to use but it was broken.
6 juillet 2026
Réponse de Lamonaspares
Thank you for your review Mark. We’ve noted your comments and shared them with the appropriate team for review. Best regards, Alexandra
Didn’t get appointment waited in all…
Didn’t get appointment waited in all day no phone call as hadn’t bothered to update new contact details when called to request repair
30 juin 2026
Réponse de Lamonaspares
Thank you for raising this with us. We’ve shared your comments with the relevant people who will investigate further. Sincerely, Alexandra
Réponse de Lamonaspares
Thank you for bringing this to our attention Ms Sarvonio. Your feedback has been shared internally with those best placed to review it. Regards, Alexandra
Réponse de Lamonaspares
Hi Elizabeth. We are so pleased to read your positive comments, thanks for leaving such a great review. Alexandra
Excellent email response service
Couldn't locate the parts I needed on line so emailed and received very helpful return email advising of part I needed. I ordered and part arrived within 10 days. I was not home when courier delivered and, without any instruction, helpfully left with a neighbour.
29 juin 2026
Réponse de Lamonaspares
Good afternoon Christine, thanks so much for leaving this 5* review! That is great news. Best wishes. Alexandra
I had 2 engineers out to repair a brand…
I had 2 engineers out to repair a brand new cooker not used but couldn’t fix it they had to order new parts so o told the retailer to take the cooker back I picked another make no confidence in the lamona cooker
1 juillet 2026
Réponse de Lamonaspares
We're sorry you have been disappointed by your experience Joan. Please be assured we will share your feedback internally. Many Thanks, Alexandra
Disappointing customer service
I placed an order for a standard freezer flap and paid. I immediately then raised a query using the order number as the freezer flap available on the website would have been upside down. After many emails back and forth we located the correct freezer flap but I was told the order had been dispatched with the wrong part even though I had raised a query on the order. The frustrating part was that it hadn’t in fact been dispatched and was actually late. I was then advised that I would need to return the part and reorder and pay delivery again. There was no telephone number which would have made the whole process so much easier and would have taken ten minutes to resolve as opposed to the week it took and it wasn’t resolved. Also the query form requests the order number and I believe that if a query is raised on an order then the query should be resolved before dispatch as clearly there is a problem or a person wouldn’t need to raise a query. The customer service was very disappointing.
26 juin 2026
Réponse de Lamonaspares
Thanks for getting in touch. Please be assured your comments have been logged and sent to the appropriate team for further investigation. Kind regards, Alexandra
Réponse de Lamonaspares
Thank you for bringing this to our attention Thomas. Your feedback has been shared internally with those best placed to review it. Regards, Alexandra
Excellent customer service.and quick…
Excellent customer service responds quickly to emails.Simple online ordering.
30 juin 2026
Réponse de Lamonaspares
Hi Sheila, thank you for leaving this positive review - that is great to hear! Take care and enjoy your day. Aine
I received a damaged part for my Howden…
I received a damaged part for my Howden fridge, but this was sorted out by Lamonaspares efficiently and without fuss.
4 juillet 2026
Avis spontané
Réponse de Lamonaspares
Good morning Paul, thank you so much for leaving this 5* review. Take care and enjoy your day! Thanks, Aine
The parcel arrived damaged and the…
The parcel arrived damaged and the filter inside was bent and damaged as well.
Not good packaging at all.
30 juin 2026
Réponse de Lamonaspares
Thank you for bringing this to our attention Andries. Your feedback has been shared internally with those best placed to review it. Regards, Aine
Réponse de Lamonaspares
Hi. We are so pleased to read your positive comments, thanks for leaving such a great review. Aine
They told me twice it was being sent…
They told me twice it was being sent out so delivery took awhile. Otherwise ok
30 juin 2026
Réponse de Lamonaspares
We appreciate you taking the time to share your experience. Your feedback has been passed on to the relevant department. Many thanks, Aine
Réponse de Lamonaspares
Thank you for your positive feedback. We have shared your comments with the appropriate team. Best regards, Aine
As good as new! Thank you for your spare parts service.
I had broken one drawer front on my freezer. I purchased a new one from you. It arrived well packaged and fitted perfectly and easily. My fridge- freezer now looks as good as new. Thank you.
It took quite a while for the drawer front to arrive. If its possible to improve this it would make your service even better.
Thank you very much.
26 juin 2026
Réponse de Lamonaspares
Hi Terri. We are so pleased to read your positive comments, thanks for leaving such a great review. Aine
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