Lamonaspares Avis 

Never got back to me regarding a returns query. Two return queries actually.

Did a good job and efficient. Good customer interaction with me.

truly terrible logistics. Ordered a cooker hob dial in FEB 26 and eventually got it in June 26.

didn't think service of a company could ever stoop quite so low.

Helpful staff at diss

Very helpful advice on the phone.Part fitted perfectly.

Parts I ordered were showing in stock. Ordered them 10 days later had not received so had to email customer services to see why I had not received. I got a reply saying they had ordered the parts in and would be with me in another 5 days. I then had to chase again to be told they had just been dispatched. It took 3 weeks from date of order to receive for something they were advertising as on stock.

I was advised that this was the part I needed but it was not. I have returned the item and now have to wait for the correct part to come into stock.

Wrong part please send the right one

****Update 22nd June 2026****
It’s now the 22nd June & I still haven’t received the one item I ordered & paid for more than 4 weeks ago. I’ve also e-mailed & have received no response which is totally unacceptable. Can someone please tell me when my item will be delivered, hopefully to the correct address this time?!

I ordered one item, a replacement shelf for my fridge door, on 19th May. It was eventually dispatched on 2nd June after I had to chase for an update.
4th June - package incorrectly delivered to billing address (old address) as opposed to delivery address I had requested. Package was left at front door as no-one there to receive it. Old neighbours didn’t take it in so no idea where it is. Had to contact Lamona Spares to let them know package missing.
9th June - replacement item now being sent to correct delivery address. Hopefully this one arrives.
On a positive note, Customer Services responded very quickly & were really helpful when I contacted them.

All good, perfect service

Spring loaded mechanism designed to be difficult and expensive to replace. 🙃

Great service from the moment I called. Easy to get through, helpful and attentive service on the phone. Very quicl appointment, service engineer was on time, friendly and sorted the problem immediately. Really impressed.

I was pushed from pillar to post and no one knew what was happening. I was supposed to have a replacement dishwasher but apparently no email was received to send it out. Although every time I rung they said they’d sent it.really frustrating.

Read my email

No option for next day delivery. Said 3 to 5 working days. Parts arrived 2 weeks later after multiple messages chasing it up.

The part I needed wasn’t on the dropdown menu but customer services replied to my email telling me the part number I needed. Had to wait a couple of weeks but the correct part came. Good service.

When reporting fault, which was my oven light needed replacing, I asked if this was covered by warranty. Engineer, who was great, came and removed bulb which had blown. He didn't have a bulb to replace this one, but said he would contact me later in the day. He did, he emailed me to say unfortunately bulb not covered or available to order under warranty. So cannot give review for spare, but was pleased with the engineer and his help

After reporting an issue with our oven (which we’d had for just under a year) an Engineer visited on May 20th and carried out some tests. He said he hadn’t seen this issue before but would ask colleagues and pass his findings onto Howdens. After 2 weeks we had heard nothing back so I rang the service line to check what was happening. After providing all the details, I was passed to another department so had to give the info twice. All they could tell me was that it was “in progress” but the engineer had provided no updates. I asked whether they could find out more but they just tried to sell me extra cover so “I wouldn’t have to go through this again”. I said the oven was less than a year old when the issue was reported and still under guarantee, so shouldn’t have to pay more to get it fixed. They hung up on me, leaving me frustrated and none the wiser. (My wife said they also tried to sell her additional cover when she first reported the issue and hung up on her too.)

Not impressed!

Updated 12/6/2026 - in view of the above, I contacted my local Howdens depot and they arranged for a local firm to repair the oven the very next day!

Ordered a new door seal for my larder fridge on the 29th May, paid for the part and DPD delivery, still not received the part.

Received notification from DPD that they know about my delivery but are yet to receive the parcel from Lamona spares, and that's where the story ends!

Contacted Lamona on their online portal- no reply