Colin from Dryburgh Domestics, was excellent from start to finish. He gave us a call beforehand to arrange a suitable time and turned up exactly when he said he would. He was friendly, knowledgeable... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
I found the identical branded part available on EBay at 25% of price without the unavoidable Lamona spares £9.95 next day delivery which in reality turned out to be 3 days. I now know to new check A... Voir plus
L'entreprise a répondu
I haven't ordered anything I book a warranty call as the freezer stopped working The engineer didn't even look at the appliance, couldn't be bothered poor service won't buy lamina ever again
L'entreprise a répondu
Couldn't locate the parts I needed on line so emailed and received very helpful return email advising of part I needed. I ordered and part arrived within 10 days. I was not home when courier deliver... Voir plus
L'entreprise a répondu
3,7
Moyen
1 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
The repair was completed in under a…
The repair was completed in under a week from being reported
21 mai 2026
Réponse de Lamonaspares
Hi Paula, thank you for leaving this positive review - that is great to hear! Take care and enjoy your day. Alexandra
Very easy to book and swift service
21 mai 2026
Réponse de Lamonaspares
Good morning Dudley, thanks for taking the time out of your day to leave this review. That is really good to hear. Have a lovely day! Alexandra
Réponse de Lamonaspares
Thank you for raising this with us. We’ve shared your comments with the relevant people who will investigate further. Sincerely, Alexandra
Réponse de Lamonaspares
Hi, thank you for taking the time to write such a great review. Best wishes, Alexandra
Great service
The service from the engineers was excellent. Our only issues were the length of time it took from diagnosis of the fault to the spare part being received and our rebooking for the work. It was also quite difficult getting the first appointment and took a long time answering questions and trying to be sold further insurances.
20 mai 2026
Réponse de Lamonaspares
Thank you for taking the time to share your experience with us. Your feedback will be shared to the appropriate team to review. Best wishes, Alexandra
Easy ordering
Easy ordering. I was a bit concerned but I was pleasantly surprised. Delivery was excellent too.
12 mai 2026
Réponse de Lamonaspares
Good morning Anne, thank you so much for leaving this 5* review. Take care and enjoy your day! Alexandra
The spare part arrived in 2 days as the…
The spare part arrived in 2 days as the engineer said it would, we managed to fit it ourselves without any problems.
14 mai 2026
Réponse de Lamonaspares
Good morning Janice, thanks for taking the time out of your day to leave this review. That is really good to hear. Have a lovely day! Alexandra
Réponse de Lamonaspares
Hi Andrew, thank you for leaving this positive review - that is great to hear! Take care and enjoy your day. Alexandra
Swift delivery of order and easy to…
Swift delivery of order and easy to locate correct item
7 mai 2026
Réponse de Lamonaspares
Thank you for the positive review Bev. All the best, Alexandra
Ordering was easy
Ordering was easy and rubber fridge door gasket seal arrived promptly, so no complaints with service.
However it didn't solve the problem and my fridge door now not only has no suction but it won't even close and keeps popping open. It was old so unfortunately a new fridge/freezer has had to be ordered. It was 16 years old so I think that's pretty good time for an appliance to last.
12 mai 2026
Réponse de Lamonaspares
We appreciate you taking the time to share your positive experience. Your feedback has been passed on to the relevant department. Many thanks, Alexandra
Perfect Spare Parts
All parts I ordered arrived quickly and were well packaged. Pleased with this purchase
12 mai 2026
Réponse de Lamonaspares
Good morning Alison, thanks so much for leaving this 5* review! That is great news. Best wishes. Alexandra
Engineer turned up on time great guy
Engineer turned up on time. Rang to let us know he was on his way. One of the most helpful people I have ever met. Explained what was wrong with our oven fixed it and answered all the questions we had about our oven. His name was Craig if you get this guy in your house you will get great service
12 mai 2026
Réponse de Lamonaspares
Good afternoon Nigel, thanks for taking the time out of your day to leave this review. That is really good to hear. Have a lovely day! Alexandra
No response to aftersales request
No response to aftersales request - no phone number to call - when I found a phone number for the company I was then passed from one office to another only to be referred back to the same email address that's not responding. Poor aftersales.
*EDIT* Got a response after posting on here, so upgraded a couple of stars. Remained a hard work process.
20 avril 2026
Réponse de Lamonaspares
Thank you for bringing this to our attention Paul. Your feedback has been shared internally with those best placed to review it. Regards, Alexandra
Delivery to over a week and damaged
Delivery to over a week, chimney extension came damaged in 3 places, although managed to hide. I won’t be using this service again, very disappointed.
11 mai 2026
Réponse de Lamonaspares
Thank you for taking the time to share your experience with us. Your feedback will be shared to the appropriate team to review. Best wishes, Alexandra
Réponse de Lamonaspares
Hi Mr Brown. We are so pleased to read your positive comments, thanks for leaving such a great review. Alexandra
very slow delivery
Although the product ( a door shelf) fits my fridge it was very expensive for what it is, and slow to post.
11 mai 2026
Réponse de Lamonaspares
We value your input and have passed your positive comments to the relevant team. Thank you again, Alexandra
Turned up missing parts
Turned up missing parts
Now delivery delayed for some reason I still await my delivery and hope it’s complete this time
6 mai 2026
Réponse de Lamonaspares
Thank you for raising this with us. We’ve shared your comments with the relevant people who will investigate further. Sincerely, Alexandra
1st class service & prompt
6 mai 2026
Réponse de Lamonaspares
Good morning, thanks so much for leaving this 5* review! That is great news. Best wishes. Alexandra
Pacifca insurance company beware they…
Pacifca insurance company beware they will mess you around back and forth, was a nightmare with my fridge customer service disgrace, they will probably reply to this message to make them look like they want to help, real reason they want your money every month for cover than his just waste of time, stay away from pacific insurance company
29 avril 2026
Réponse de Lamonaspares
Thank you for raising this with us. We’ve shared your comments with the relevant people who will investigate further. Sincerely, Alexandra
Réponse de Lamonaspares
Good morning Yvonne, thanks for taking the time out of your day to leave this review. That is really good to hear. Have a lovely day! Alexandra
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.