Lampmasters Avis 

164
•
TrustScore 3.5 sur 5

3,3

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Lisez les avis des autres

Noté 1 sur 5 étoiles

They sent me a glass lamp that was very poorly packaged, very little padding so no care was taken when packing it. Needless to say the glass was broken. They insisted that I return the glass pieces t... Voir plus

Noté 5 sur 5 étoiles

I've just received my gorgeous &Tradition vase. As described and even better than in pictures! Very well packaged. Nice delivery times considering UK delivery: ordered on 8th April and received... Voir plus

Noté 5 sur 5 étoiles

Ordered a Nordlux table lamp. Arrived within a week of ordering. The plus in ordering from Lampmasters over other sites that also stocked this lamp is that there was a bulb included for the same price... Voir plus

Noté 3 sur 5 étoiles

Ordered a floss chandelier , was on sale for €1600, all appeared well , after installing, we found that 10 light bulbs not working out of 30, not bulb related as I tested the bulbs different location... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Magasin de luminaires
  2. aussi dans
  3. Accessoires de meubles
  4. Conseil en technique d'éclairage
  5. Fournisseur d'abat-jour

Écrit par l'entreprise

✔ Strongest designer range ✔ 30 days return policy ✔ Excellent customer service At Lampmasters, we have collected the most exclusive lamps from top-class designers and manufacturers.


Coordonnées de contact

3,3

Moyen

TrustScore 3.5 sur 5

164 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

N'a pas répondu aux avis négatifs

Comment cette entreprise utilise Trustpilot

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3,3

Tous les avis

(164)

13 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 4 sur 5 étoiles

Greetings from UK

Greetings from UK
The lights took a while to arrive, but worth waiting for. I love being able to dim them and they direct well to different areas. The spotlights are smaller than I expected and the light is closer to the end of each spot, so they are a bit more glaring than I expected, so 4 stars instead of 5.

9 décembre 2024
Avis spontané
Noté 5 sur 5 étoiles

Highly recommend

Easy to order and excellent communication recovery status. Lights well packaged. Good price paid. Would use again and highly recommend.

29 novembre 2024
Avis spontané
Noté 4 sur 5 étoiles

4 stjerner

4 stjerner: Lampmasters tilbyder en super oplevelse. Deres hjemmeside er let at navigere, og de har flotte, genopladelige lamper med god batterilevetid. Købsprocessen var ligetil, og lampen kom hurtigt og godt pakket. Kundeservicen var fremragende; Alessandro og teamet reagerede hurtigt og hjælpsomt, da en vare havde en fabriksfejl. Jeg anbefaler dem varmt og vil bestemt handle hos Lampmasters.dk igen.

15 novembre 2024
Avis spontané
Noté 5 sur 5 étoiles

Excellent products

Excellent products, speedy delivery. Better price than competitors that I had checked.

29 novembre 2024
Avis spontané
Noté 5 sur 5 étoiles

Product excellent quality

Product excellent quality, well packaged so no damage in post. Slightly slower than average delivery time but slightly cheaper shopping than other sites. Excellent communication at all times from the retailer.

30 novembre 2024
Avis spontané
Noté 5 sur 5 étoiles

Excellent from start to finish

Excellent from start to finish, fantastic price, great packaging and customer service.
The product is really good quality and better than I thought it would be so a win win and highly recommended.

10 novembre 2024
Avis spontané
Noté 1 sur 5 étoiles

NO NOTIFICATION OF ALTERNATE …

NO NOTIFICATION OF ALTERNATE REDELIVERY Delivered to a post office not the property address without any notification … no note in letterbox by GSL parcel force. No text nothing
The driver had even writtten a hand note on the package which was for an entirely different property over 200 yards away.
These couriers are terrible.

11 novembre 2024
Avis spontané
Logo de Lampmasters

Réponse de Lampmasters

Hello,

We are sorry to hear that you are disappointed with our partner.

Unfortunately, while ordering on our website you didn't fill in your full address. We have sent you the order confirmation email with a request to check if all data are correct. You also had access to the Edison link to the status of your order with all order details.

Then we sent you a tracking link the same day we shipped your order and you have been able to track it since then (both the GLS parcel number and Parcel Force parcel number).

GLS / Parcel Force couldn't deliver your order so they delivered it to the local Post Office.

After that, you contacted us so we guided you on where and how to pick up your parcel as we were not able to help you more at this point.

We apologise for all the inconvenience it has caused you.

Best regards,
Team Lampmasters

Noté 1 sur 5 étoiles

Returning items

The measurements of the item were not as stated on the site, which resulted in having to go through the expense & great effort of returning the item, which was far too much & took from the 30/10 to the 21/11 to be refunded. I don't think €15.00 should have been deducted from the refund when the fault lies with the seller, & although given several ticket numbers none of my queries where ever answered, so all together I am an unhappy customer.

21 novembre 2024
Avis spontané
Logo de Lampmasters

Réponse de Lampmasters

Hello,

We have looked into your case.
You logged it as a Return via our site. Therefore we handled it as a Return.
We also informed you via email of our full Terms and Conditions.
The overall measurements of the product are stated on our website and, on that basis, it was not handled as a Claim.
You logged the Return on Sunday, 27th Oct and we replied to you on Monday, 28th.
We have also attached a return label asking you to post the product back to us. You posted it on the 11th of November and it reached our warehouse on 15th.
A refund was made back to your card on the 19th.
We have no other registered communication with you, apart from the logged Return.

Kind regards,
Team Lampmasters.ie

Noté 4 sur 5 étoiles

Speedy delivery and bulbs arrived…

Speedy delivery and bulbs arrived safely and well packed. I wish I'd noticed, though, that despite searching for a UK site, the products were delivered from Denmark and thus held up by UK Customs.

(In the end, this did not matter as it turned out my light fitting was at fault & causing the old bulbs to blow. The new bulbs will be used elsewhere in my home!).

7 novembre 2024
Avis spontané
Noté 1 sur 5 étoiles

Appauling

Appauling. Purchased a light for my husband. The light didn’t work. Asked if it could be fixed. Told it couldn’t be (through your online chat. Please review correspondence! Interesting how I cannot retrieve it!) and was offered a replacement, so recycled the original lamp. Once the new lamp arrived several weeks later was asked to pay for the replacement or else return it. What a joke! Do not purchase from this company!!!

14 novembre 2024
Avis spontané
Logo de Lampmasters

Réponse de Lampmasters

Hi Natalie,

We are sorry for your unsatisfactory experience with Lampmasters.

At no point did we inform you that item could not be repaired.

As we strive to make the claim process as convenient for our customers as possible, we decided to send you a replacement while still awaiting supplier’s reply.
Said replacement was sent 28.10. and you were asked to return the defective item 29.10. You then informed us you had disposed of the item.

We did our best to accommodate you and reach an understanding with supplier, but in this case it was found to be paramount to have access to defect item for investigative purposes.

It should also be noted, that we ask customers not to dispose of claimed items before investigation has been concluded – see https://www.lampmasters.co.uk/claims.aspx

We are sorry that a mutually satisfactory outcome could not be reached in this case and hope for your understanding.

Best regards,
Team Lampmasters

Noté 5 sur 5 étoiles

Futura plug in wall light.

We had a few queries before making our purchase and these were all answered quickly by Henri.

13 octobre 2024
Avis spontané
Logo de Lampmasters

Réponse de Lampmasters

Hi,

Your praise is truly appreciated and has been forwarded to Henri, who swears it was his pleasure to assist.

Have a bright autumn!

Best regards,
Team Lampmasters

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