Lampsmodern Avis 

199
•
TrustScore 2 sur 5

1,9

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Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus

Lisez les avis des autres

Noté 1 sur 5 étoiles

Do not deal with this business .....worst ever customer service !! The products supplied were ok, however, it they were not the size specified on the website and was therefore no good to me and I wi... Voir plus

L'entreprise a répondu

Noté 1 sur 5 étoiles

Took more than 5days to process an order! Asked imediat for cancellation took another 2for that lucky they’re all lied about they’re delivering timing (3-5days dispatch) ( 7-14 days delivery) don’t w... Voir plus

L'entreprise a répondu

Noté 2 sur 5 étoiles

As others have said shipping takes a long time as the items come from China, no mention of this during the sales process. Whilst the products look as described, you need a degree in engineering... Voir plus

L'entreprise a répondu

Noté 2 sur 5 étoiles

Womp-womp, shouldda checked before ordering from LampsModern. The website seems legit & their prices aren’t cheap-cheap enough to tip you off that their products are junk, but sadly they really are. T... Voir plus

L'entreprise a répondu


Coordonnées de contact

1,9

Bas

TrustScore 2 sur 5

199 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

A répondu à 90 % de ses avis négatifs

Répond généralement dans un délai d'un mois

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

1,9

Tous les avis

(199)

41 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 1 sur 5 étoiles

Scam Company

Scam company. Took three months to arrive and when it did, the light did not match the photo on the website. I contacted customer service and they keep offering a 20-30% refund when their website clearly states they accept returns. I now opened a claim with my credit card company. They also expect you to pay for shipping back to China. Highly advise you purchase from elsewhere.

24 avril 2024
Avis spontané
Logo de Lampsmodern

Réponse de Lampsmodern

Dear friend,
Thanks for your message. We are sorry for the inconvenience.

Thanks for being patient with us and really appreciate it.

We have full refunded for you. Please check your account after 24 hours. Thanks for your cooperation.

Customer experience is important to us and we value your response.
All responses will be used to further improve the quality of our service and products.

Any other help need, please feel free to let us know.
Best Regards

Noté 1 sur 5 étoiles

My Pendant Lamp took ages to arrive and…

My Pendant Lamp took ages to arrive and when it did-it was the wrong lamp. I duly wrote and explained the order was incorrect and sent the Lamp back to the Warehouse to be exchanged. I have never received anything from Lampsmodern since.
No replacement
No refund

Really bad and have actually now stolen my money.

1 avril 2024
Avis spontané
Logo de Lampsmodern

Réponse de Lampsmodern

Dear friend,
Thanks for your message. We are sorry for the inconvenience.

We are so sorry about that. Could you pls tell us your order ID?

Could you please send us the pictures of the label on the package and item's problem? And we will solve it for you as soon as possible. Please don’t worry.

Please let us know if you have any questions or concerns. We just want you to know that your satisfaction is always our top priority.
Best regards!
Sincerely yours,

Noté 1 sur 5 étoiles

Lamp did not look like picture at all

Lamp did not look like picture at all. They use pictures from other websites. Do yourself a favor, spend a little more and get your light some place else. They also only publish positive reviews on their website.

2 avril 2024
Avis spontané
Logo de Lampsmodern

Réponse de Lampsmodern

Dear customer,

Thanks for contacting us and sorry for keeping you waiting.
We are so sorry for the inconvenience, but all the pictures of our products are taken in real objects,Hope you could understand.

Thank you very much.

Noté 1 sur 5 étoiles

Faulty lamp and poor customer service

Bought two lamps. Delivery was slow and tracking details were wrong. On arrival, the pendant light was fine but the slim ceiling light which was fitted by a highly experienced electrician, failed with a bang and electricity was tripped. On investigation, there was water inside the electrical fitting. Wrote twice to the company using the email address provided when ordering but, several weeks on, have received no response.
My email informing LampsModern of the problem included a photograph illustrating the issue!

27 mars 2024
Avis spontané
Logo de Lampsmodern

Réponse de Lampsmodern

Thank you for your support of our product.

We are sorry to hear that you have encountered a quality issue.

Could you please provide us with some photos?

This way, we can better assist you.

We have strict inspection standards for the quality of our products. And we will do our best to ensure the quality of the product.

But due to some reasons in manual labor and manufacturing processes.

Occasionally, unexpected flaws may appear.

Please rest assured that we will do our best to solve your problem.

Noté 5 sur 5 étoiles

Great value for the price

Great value for the price. The pendant lamp I bought looks more expensive than it actually was. It offers affordable yet stylish lighting solutions.

20 février 2024
Avis spontané
Noté 5 sur 5 étoiles

Quality craftsmanship and attention to…

Quality craftsmanship and attention to detail define the company. I ordered a wall sconce, and it arrived well-packaged and in perfect condition. The light it emits is both functional and aesthetically pleasing.

20 février 2024
Avis spontané
Noté 3 sur 5 étoiles

Return policy of this company is a…

Return policy of this company is a headache. They make it difficult to return items, and the process is far from customer-friendly. It's unfortunate when a company doesn't stand behind its products properly.

15 février 2024
Avis spontané
Noté 5 sur 5 étoiles

The customer service at Lampsmoern is…

The customer service at Lampsmoern is top-notch! I had a question about installation, and they were quick to respond and provide helpful guidance. The pendant light I bought looks amazing in my kitchen.

16 février 2024
Avis spontané
Noté 5 sur 5 étoiles

Great value for money

Great value for money! The prices are competitive, and the quality of their products speaks for itself. I've recommended this site to friends looking for stylish and affordable lighting options.

5 février 2024
Avis spontané

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