Launa Windows Avis 177

Mark did a great job fitting our new front door, the door looks better than expected and at a very good price

From getting quote right through to installation service was great. Terry and his Dad worked so hard from7.30am until 6.30 pm to ensure all the work was completed to a high standard. It wasn't an easy installation but they were always pleasant and cleared up after themselves. They definitely deserve a bonus

The windows are of great quality, they have fitted perfectly with the style of the house .

Multiple problems from the start so strap in. The job was 16 windows, three French doors and front and back doors. The follow-on job is the rear of the house with 14 more windows, a 3m bifold and a 2m bifold doors.
I was told that if I paid the deposit in Nov 25, the installation would be before Christmas because that was their quiet time. That was not true and not achievable. It took weeks for them to get the spec right from small details like hinge colours to French doors and windows missed of entirely. I had to go through the spec multiple times to get it right and corrected mistakes seemed to reappear. The pictures in the spec didn’t always match the description because of issues with the software. I had to chase to get the surveyor booked because they forgot to book the appointment. Surveyor laughed at the Christmas install date. I had specified a dog flap in the back door which the sales guy said would be fitted. This was incorrect, I had to supply it. Surveyor said mid Jan for some of the windows and mid Feb for the doors. Couldn’t get hold of anyone throughout Dec either phone or email and feared they’d gone bust. Finally had someone show up and he got on with it OK but was missing various trim for windows and French doors. There was the wrong window handles on one window. Wrong locks on the French doors. One of the panes of glass was the wrong size so he put a piece of plastic in its place temporarily. He came back to fit the pane but brought the wrong size again. We’re in April and it’s still not done from Jan and no indication of when it will be done. They sent the final invoice when there were still three doors and three windows left to install. They fitted the front door mid Feb, still waiting for it to be finished. He was supposed to fit the back door the same time, but he couldn't find it in the factory. He was booked in to fit it but didn’t show up. He arrived a week late because he had been double booked. I had to ask where he was when he didn’t show. When the back door finally arrived, it was the wrong colour. There were so many errors on the spec, I missed this one, so they won’t even talk about it. He had to fit it because the old door had been ripped out. Either way, it’s still not finished and it wouldn’t open. They sent a subcontractor to fix the door so that it actually opens without kicking it.
Debris left on site since Jan.
Here’s the big one; the building inspector has said the upstairs windows do not comply with fire regulations. Launa’s reaction was that I should have “satisfied myself that they were compliant before they were fitted”!! They have offered a bodged solution.
I don’t know where to turn to now.

Had a conservatory fitted in March. Exceptionally pleased with the whole experience. All of the staff (John, Dave, Debbie, Ian and Chris) were a pleasure to deal with.
Good honest quote and very pleased with the design, quality of the product and workmanship.Highly recommend.

I am completely happy with the quality of my two new doors, the fitter Mark was excellent. But I had to wait two months from the time of paying 90% of my bill until final installation. A previous appointment had been made but no-one turned up, no-one contacted me so I waited in all day. The phone in head office is permanently on answer phone but no-one gets back to you. Eventually I spoke to Libby in the local office who made a new appointment. It was very frustrating and annoying, and I will not be using this company again.

Very pleased with Marks work, he gave great customer service, very helpful and polite, and he left all areas that he worked in spotlessly clean. My new windows and doors are a huge improvement and I can feel the benefit already in the temperature of my home.

We had arranged to have a front and back door fitted. We experienced delays with fitting dates and that one panel wasn’t ready on installation day so I would give that aspect x3 stars. The actual fitting itself by Mark was excellent! X5 stars! He was early, very polite and friendly and clearly an expert in his field because he did a tremendous job. We are extremely pleased with his workmanship!!

Great communication and service from start to finish. Very happy with the overall experience and product would definitely use again. Thank you.

Very good. Ian and Chris were quick, left no mess and did and excellent hob

Bob and Terry were excellent installers. High quality install of 2 doors. Highly recommend.

Launa Windows quote was significantly more competitive than local quotes and the work was carried satisfactorily, and in good time.
I am a satisfied customer.

Good quality windows, which have a huge difference to my house.
Mark the installer arrived early and worked diligently, even in the pouring rain. He also assisted me in getting my old sofa out!

I just had two windows and internal door fitted by Launa windows the two fitters I have were Ian and Chris they did a good job I’m very pleased with there work left my house clean and tidy wouldn’t hesitate to book them again

Had Launa Windows to fit my new windows and was very impressed by the exceptional standard of work carried out by Bob and Terry. Very pleased.

Very happy with my new window, will definitely go with them again. Mark replaced my window, lovely man. Very happy with the service.

Bob and Terry the fitters from Launa windows did an excellent job. They arrived on time and worked non stop, finished job by lunch time. Very friendly, easy to talk to.

Bob and Terry of Launa Windows did an excellent job replacing our old double glazed windows of at least 20-25 years old. They arrived early and worked professionally none stop until they finished the job. They also cleared and tidy everything away when they finished. We are really pleased with the finished results. We were also kept up to date with all the details from the start.

The window and doors are excellent and being kept up to date on the measuring, ordering process and fitting and the customer service has been excellent

Mark arrived on time and explained everything really well. He did a professional job throughout. A really good finish, great communication and left the place neat and tidy. The door looks great. Thanks very much.

This installation was carried out during storm Bram. Somehow Bob and Terry managed to change all of our upstairs windows in appalling conditions without leaving a mess but leaving us with great views from our new tilt and turns.