Laurajamesfurniture Avis 

Laura James is literally Temu for furniture, but worse because the customer services make it even worse.

Ordered 3 bar stools from them for £90 each. The pieces don't fit together properly, they are cheap awful quality with sharp edges. The "whitewash" paint is literally just weird matt white paint that has been smudged into cracks in the cheap wood. They are way taller than a normal bar stool and don't fit under a normal height kitchen island (with your legs). They wobble, and are seriously uncomfortable.

Customer services are even worse. I called them to say that I'd opened and assembled the first one and that it didn't meet my expectations and I wanted a refund. They told me I'd have to open all 3 of the boxes and take photos or videos of all of the defective products before they could decide if I deserved a refund. I said if I opened the other 2 boxes and they weren't damaged, I wouldn't be entitled to a refund at all on their logic. She actually laughed and said yes. I told her I wanted to send them both back in the boxes and she said I would have to pay for that.

The quality - honestly - is worse than items I've bought on Temu. Please please please do not shop at this terrible online retailer. It says "Designed in England" but actually, all of the products are made in Vietnam, and it shows.

Lovely blanket/storage box. Fast delivery too.

Do not buy any furniture from here. If you get a chair out of the box to see it then you cannot return. As an online furniture option it’s no good as you cannot test comfort or style before committing to the price. Really poor choice for an online furniture company.

I spoke with Valenica on two occasions, her customer service is outstanding.

We got a dining table for our house from Laura James. Delivery took a while (UK to Ireland), but we got it in good condition.

The color is slightly different to what we expected from the photos (pale oak turned to be not so pale..) but I guess that's not something unexpected when ordering online.

Everything else was exactly as described on the website.

Love the desk so much, looks amazing and so big and lots of space in drawers and shelves. Unfortunately there were some chipping when assembling it, so need to be cautious. Assembling it was so simple and all materials were clearly labelled. Instructions were so clear except for one page where the instructions weren’t aligning with the picture but still worked it out. The drawers are deep enough and glide softly. However, the base of the drawer isn’t as strong as the drawer itself so you can’t put anything really heavy or a lot of products.

Be careful when buying furniture from this website. Terrible experience with a radiator cover which came with a scratch and the skirt cut didn’t fit on my floor skirt which is UK STANDARD! the image specs only had height and length and depth, nothing about skirt cut size. Returns T&Cs mentioned I could return item if in the original package and even if the reason was only disliking the item. When I called about the issue and starting the return process the customer assistant said they would not accept the return because item was assembled!!! I mean I was I suppose to see if it would fit without assembling?? Very bad experience, very bad customer service ,Ikea type of quality .

We've used Laura James for a few items now and recently purchased our dining table and chairs for our new home. There were a few hiccups with the delivery, and initially we found that the dining table top was the wrong colour - however, the team were extremely proactive and professional in addressing any issues, they arranged for redelivery if items, constantly updated throughout the process and selected a well-respected and good delivery firm.
We love the quality of the dining table and chairs, it makes a lovely addition to our home and completes the same

Purchased pendant lights x 3, described as glass. They arrived and are light weight and plastic. I reported it and was told it would cost me £15 to return it, they would send an evri label, unless I raise a claim. I raised a claim over a week ago, sent a video of the product as requested. It’s been over a week and now have no choice but to go through my credit card company.

Absolutely awful time with this company. Put the item together - it failed. The first time I assumed it was me. Put it back together again - taking more time. It failed. Item totally falling apart. All broken. The offer? Partial refund or we will send you some rails for the side? Silly suggestion that didn’t help the fact the screws were failing. Also, they will keep calling you. Hope you can take a call at 10am on a random Monday.

The delivery date was a bit delayed as estimated but as soon as i made an inquiry with it, it was quickly addressed & thanks to Anniesa.. you're a gem 👍🏽💐

Delivery was prompt and in the time slot. The guys kindly took our boxes upstairs and were polite. The Hugo sofa bed was easy to assemble and looks great in my newly created snug! It does take two assemble though.

Bought a shoe cabinet and coat hanger, really pleased with the quality and quick delivery. I had been searching for a tall slim shoe cabinet for ages and found the perfect fit on the site, I also love the midnight blue colour which is something different.

Elegant products with a trustworthy service, very happy with this purchase!

Follow-up call was the cherry on the cake!

Thank you

Nice range of quality products, well packaged, good quality materials, well made and easy assembly. delivery time to Ireland was slow but I was advised of that before the purchase, Was worth the wait !

IRE41649
We bought Nara real marble top nest of tables and are absolutely delighted with the quality and aesthetic. The tables are well weighted with honed marble tops and dark gold legs.

The man delivered the bed was so nice, put it in my room and all, lovely to chat with. Easy to assemble, did it by myself, nice and low so no climbing, and bed looks like it could be €1000 and yet it was less then half of that. Would defiantly order again.

Order IRE41741 - Elspeth Medium Radiator Cover in Snow White

Excellent Service & Delivery.
Radiator cover is great quality & easy to put together. Very happy with purchase & would recommend.
Nice touch with follow up call from store & also extra warranty giving free which is fantastic.
Will definitely order again. 5 ☆

I ordered a beautiful black glass table, very easy and quick to order. Table and 6 chairs came within the week. So easy to put together with the instructions being very easy to follow.

I absolutely love Laura james such an amazing selection of quirky and moderne day furniture always brilliantly priced and the quickest delivery service especially when it's coming from the UK to ireland I can't wait to make my next purchase.I bought 3 unts by box storage cube shelving it looks amazing and easy instructions