Laurajamesfurniture Avis 

Order delayed for weeks. When it arrived I was shocked. The gold tea lights were brassy orange colour. Looked cheap. Pure junk. Would not have them in my house. I had to pay to have them delivered and now they want me to pay postage to send them back. Have emailed 7 times.

Delivery time keeps changing due to "shipping delays". It now tracks that DPD are returning my order back to Laura James. No one available to contact about my order during their stated contact hours.

I had a very positive customer service experience in correcting my order. Joshua Benjamin dealt promptly with the error and i received my order within 2 days

Three weeks later and still no order

Extremely disappointing experience. It is now three weeks since I placed my order and two and a half weeks beyond the original estimated delivery timeframe, yet I still have no item or confirmed delivery date.

There have been ongoing issues with DHL, including tracking not updating for several days and an internal search being carried out for the parcel. Delivery has now been indicated on three separate occasions but has failed to materialise. Most recently, DHL confirmed the parcel was out for delivery with a specific one-hour window, only for it not to arrive and the tracking to revert back to the delivery depot.

Customer service have been polite and engaging and have chased DHL, which I appreciate, but three weeks later there is still no resolution.

Most frustratingly, the item continues to be advertised online as in stock and available for delivery within days, while my existing order remains unresolved.

After three weeks, repeated failed delivery expectations and considerable inconvenience, this has been an extremely poor experience.

Update: delivery has finally been made and the item (a mirror) is smashed to bits! Customer services have been contacted again for a resolution. Hopefully one that doesn't take another three weeks!

word of advice DO NOT buy the Amelia whitewash oval extending dining table. We originally bought this in April and it was delivered in May. The first issue was that 1 of the chairs was damaged. This issue was resolved and we were sent another chair however the chairs are quite flimsy and not very sturdy. Since having the table from May there are numerous marks all over. I am really disappointed as I brought this to attention of Laura James as this should not happen the table should be of good quality and treated for the purpose of its use. The table is of very poor quality and if I had the opportunity to of seen this table in person I would not have bought it. The photo is quite misleading and its looks quite expensive, basically getting your moneys worth however this is not the case and it’s definitely not worth over the 1,200 euro I paid for it. I am absolutely disgusted with Laura James and their response and will not be buying anything from them in the future.

Product quality is very poor. The legs were always a bit cocked but as time went on they got worse. A white substance constantly leaked out of the chairs onto black legs. The cushions faded from glancing the sun. The adjustable leg height screws broke on several chairs. Bolts randomly fell out.

Took 2 months, multiple emails, multiple calls to try and get them returned. Issues and obstacles along the way. Call centre in South Africa dont care and have attitude everytime.

Pay extra, buy local.

Hi Zayaan, I have send the information yesterday and just now again, could you please provide more information?

Bad customer service and no ordered delivery. Dear Milissa, I have shared the details, but I can’t reply to your message, could you please provide an update?

I ordered two items at the beginning of August and it was supposed to be delivered 2 weeks ago and still hasn’t arrived. s. I have reached out the customer services but it has been useless. They told me they delivered one of the packages but it seems they delivered to the wrong address, the agent hasn’t responded my emails in more than 24 hours so I’ve been left in the dark. I won’t recommend this service/company at all

2* because of the potential
Dear God

This is my second order with Laura James, the first was a shipping nightmare and after near two weeks I finally got my chest of drawers, but it was horrific. I struggled to get any meaningful updates from Laura James customer service beyond ‘well ask DHL’, the missing boxes just ‘turned up’
And then… their customer service team phoned me asking if I was happy with the product, and if so, could I remove the negative review!!

This time - guess what…!
Two bedside tables, two chests of drawers… 4 boxes (I guessed one for each product, as it said on the box) received a week after ordered… I build the two bedside tables - all fine.
Chest of drawers - completely unpacked both boxes to find… there should have been two more - I only have the frames, no actual drawers.
Laura James’ response - DHL may have the items… we have to wait til next week to find out. I asked why they couldn’t ship the missing on a next day - they wouldn’t.

Now arranged for a return of all x4 boxes (they can have the fully assembled bedside tables… I’m that stubborn)

Honestly - the prices are great, hence 2*
But customer service and attention to detail is beyond a joke - you really do get what you pay for, pure incompetence and lack of care

AVOID.

First of all it seems like they do everything they can to make customer service unrecheable. I am "bouncing" of AI wall. I ordered two bar stools. One is okay the other has discolouration on one element and screws do not hold bars and legs together. Chair is impssible to assemble. First and last time I shopped at laurajamesfurniture.com

Update as of today 11/09/26.
I received a replacement chair today. This time it arrived with no defect and I was able to assemble it with no problem.
I admit I was a little too harsh on the shop. They deserve A CREDIT for very quick response and replace faulty product with no delay. I exchanged a couple of emails with Rushdah from Laurajames customer service. Very polite and helpful person. Main reason that made me write a bad review was inability to get in touch with customer service over the phone (number provided on laurajames www). And it wasn't the case it was busy. I got a message saying "number not in operation". I rang within times specified. So long story short I got both chairs assembled the way they should and they are lovely.

If you want quick delivery, don't shop here. I ordered a sofa bed months ago and now they're telling me that the delivery is being delayed again because they're moving factories. I really hope I get my sofa bed in time for Christmas 2093.

I live in Ireland and ordered 8 pieces of furniture from Laura James in March 2026. I was subsequently advised that my outstanding chairs would be prioritised and delivered by 28 August 2026.

That date has now passed, and despite sending 6 emails since 28 August, I have received no response whatsoever.

I have also repeatedly tried contacting Laura James through their online chat during their advertised business hours. When I request to speak to an agent, I continually receive the message “agents are not online.” I have also tried the contact telephone number provided but have been unable to connect.

I find this level of customer service absolutely appalling.

What is particularly frustrating is that I was given a specific delivery commitment, only to subsequently be told that my order may now not be delivered until March 2027 — a full year after placing my order.

Even more concerning, the chairs are still being advertised for sale online, while existing customers who ordered months ago are being told to wait until next year.

I have been extremely patient throughout this process, but the repeated delays, broken promises and complete lack of communication are unacceptable.

I have now formally reported the matter to the Competition and Consumer Protection Commission (CCPC).

Based on my experience, I would strongly recommend that anyone in Ireland considering ordering from Laura James carefully considers the potential delivery and customer-service issues before placing an order.

Ordered 2 items back in August, twice it has been delayed due to "shipping delays". It went from August delivery date, then September delivery date, now October delivery date.

Tried going on their website and speaking to an agent but they are "offline". Tried going to the refund policy page on their website but the 'page was not found'.

Really disappointed in this experience so far and would warn people not to use this company

I placed my order approximately two weeks ago. Before placing the order, the estimated delivery date was clearly stated as 20 August.
Unfortunately, since then, the delivery date has been changed five times, without any notification. Each time, I have had to log into my account myself to discover that the date has changed again.
At this point, I have no clear information about where my order is or when it will actually be delivered.
I am extremely disappointed with this experience. The original delivery information influenced my decision to place the order, but the repeated changes and lack of communication have been frustrating and misleading.

I purchased a table & 4 chairs on 2nd August. The initial delivery date was 21st August. Each day I look on my order tracker there are additional days added to estimated delivery date. It’s now showing as 3-10 September. I’ve contacted customer service twice about delivery and was TOLD I must have placed a pre-order. Even though I told the lady this was not correct. We are a large family and enjoy sitting together to eat. We have no idea when the dining furniture will arrive, nor have I received any correspondence from the company! I would definitely not recommend this company.

Utterly useless, cannot delivery any garden furniture that is undamaged and when they say they will replace it they never do. When you speak to them they are very apologetic and say they will deal with it but never do. Even the managing director Thomas Cutler ignores messages. Been waiting over 6 months for replacement furniture and have been told on two different occasions that it will be dispatched by a certain date only for the date to come and go without any communication from Laura James. Time to report them to trading standards as my entire experience has been like pulling teeth

I’d seriously reconsider ordering from this company if you want A : your order and B: good honest communication..
We ordered garden furniture in June on the understanding it would be delivered around 8-14th July…as the end of this date arrived we had to chase to see where it was to be told it would now be around the same dates but now August ! Not impressed to say the least but we decided to wait …big mistake. As the end of this date arrived we again had to message and ask where it was. No answer to this (despite it saying they would reply next working day) so we rang. The customer service female (Donna) looked up the order and stated “yes I have your order but it won’t be delivered until next year “! Not her fault and she was very good but appalling service and communication. At no point was this communicated to us , they held onto our money for 2 1/2 months knowing they never had the stock and we had to chase it everytime. They did of course blame a warehouse move but if you have the stock why an issue !! You can still send it !!
We had the whole summer without furniture so to say we were fuming was an understatement.
We have since ordered from Debenhams Charles Bentley furniture that came with updates and delivered early within 3 days !! No lies , no lack of communication.
Needless to say we will never shop from Laura James again!

Shafikah was super polite and helpful and easy to deal with! Thank you again for your support.

Issue with my shipment but great customer service.

Avoid. Placed an order on 23 July with estimated delivery date of first week in August. Not received yet. Email address at the bottom of the order confirm has been replaced by a submit form. Got 1 response from a human telling me the delay was due to one of the items not being in stock and was offered to send one part first if I wanted. Replied saying needed for surprise room renovation mid August and asked when both would be delivered. Still waiting..sent 2 more form submissions and 1 cancelling the order. Still waiting.

Item not delivered when it was due. No status update from the company. Also very hard to communicate with someone about tour request.