Laurajamesfurniture Avis 

Excellent customer service when returning/cancelling an item

Astrid was very helpful and followed up on the issue until it was resolved, very professionally and kindly.

I ordered two Edith radiator covers. One was put together fine but the second one the top shelf was damaged. I was sent a replacement shelf which I received 10 days later, which was damaged then I was sent another replacement shelf which was meant to have been checked before sending to Me. this was also damaged. I’m now awaiting for a new radiator cover to be delivered by Evri which I don’t hold up much hope as I’m sure it’s been bashed about in the warehouse. The original order was delivered by two men in a van who were very careful. Customer service just take too long and any replacement products are not sent out quickly and nobody calls you back when they say they will. Laura James asked me to review my product which I did which was never posted obviously because it wasn’t the five star reviews that seemed to be only posted on their website.

I’m really disappointed with the customer service at Laura James. I bought four chairs from them about two months ago (to be exact it was the 14th of February, now is the 8th of April 2026) and one of them arrived faulty. Ever since then I’ve been trying to get a replacement, but I keep being pushed from one excuse to another with no real progress.

It’s been incredibly frustrating, and I genuinely feel my consumer rights are being ignored. I paid for a full, usable set of chairs – not three good ones and one faulty one that no one seems willing to sort out.

All I want is a straightforward replacement, but the lack of accountability and the constant diversion from actually resolving the issue has been really poor.

Would really appreciate it if someone at Laura James could finally take responsibility and put this right.

Part of my order was missing and i spoke to Ashley who was amazing. She took my details and followed it up with the delivery company and i was assured it will be with me in the next few days. Very polite and extremely helpful.

I bought a fairly expensive table. Built it. Then realised, having lived with it for a day, that it was just going to be too big for the space. Laura James will not take it back. Once built they won’t touch it. Won’t even discuss it. It was not easy to construct and some of the bolts did not meet the pilot holes they were suppose to so I now have to sell this item privately with a build quality that is debatable. I cannot sell it. It’s been 3 weeks and no one is buying and I have dropped the price by half. I’m posting this review just so people know that once you build it you are on your own with Laura James. The won’t even consider taking it back at a reduced price. Pretty poor and this table is stock on my kitchen, all boxed up and currently going no where.

Even though I purchased a while ago, I only got the bedside units assembled over the weekend, as we have not moved into the new house yet. I am delighted with them. They are very neat and wipe clean 👌

Love the table, easy instructions, no any damage while transporting. Simple and stylish dinner table.

Every time I emailed, they got back to me very quickly. And where very nice on the phone. And delivery was spot on time

Ordered a good size order, coffee table, side table, hall table, 2 beds and a mirror from Laura James, all the furniture arrived as ordered and expected but unfortunately the mirror arrived cracked, but without any fuss or hardships astrid helped us get the mirror replaced, and a new one on the way. 10/10 would recommend th company easy to deal with and sorted the one issue within 3 emails

So far -- I ordered furniture in Jan, told it would be delivered start of April. Now told not to expect it til mid - late May. That will have been 4 months!
I don't believe the furniture is designed in England as per the website and in fact feel like the site is just trying to be an upmarket furniture company when really it's part of Temu from China!

The delivery time ran over by 5 week's and the unit had damage on side panel

Had a long wait for delivery. But great follow up

Fast delivery, good quality product for a great price. Received a follow up phone call to check i was happy with the product etc. Excellent service

I ordered a chest of drawers. It’s beautiful, but it arrived with a damaged door. They have now sent me a replacement twice — both times the door was defective again. I’m curious to see what the third one will look like. I won’t be shopping here again.

Furniture came broken tried contacting them and got no reply

Good products, affordable price and fast delivery!

The nest of tables i ordered was delivered within a few days, and are great value for the price ,I will order of this company again

Great quality, exactly what I wanted in a product for a small area. Would definitely purchase from the company again

Excellent customer service and very happy with my product on quality and price.