Laurajamesfurniture Avis 

Update: I can confirm that this has been satisfactorily resolved now so we got there in the end

Last summer I ordered the Amelia 8 Seater Natural Wood Black Legs Garden Dining Set that came with 8 Hali Natural Chairs at a cost of £1,079.99. I also ordered the Medium Rectangular Garden Furniture Cover recommended for the Amelia & Hali Sets costing £34.99 so a total of £1115 in total. The cover did not fit the table and chairs so I ordered a set of tarpaulin clips to try and improve the fit. When I took the cover off in spring, the surface of the table had peeled - the cover does not protect the furniture from the elements. Laura James sent me a replacement table top in April 2026 which was bent and wonky. I sent them pictures and they have dragged their feet, been uncooperative and not provided any sort of customer service. Currently I am £1115+ down and on the verge of issuing proceedings in the small claims. A nightmare company to deal with and the goods I received were extremely poor quality.

Ordered the Alice ottoman king bed, took a while to come, had to get onto delivery company. Also didn’t arrive with the fabric underlayer which was annoying. Bed took about 3 hrs with two people. Instructions aren’t great.

Non-existent customer service. I ordered outside furniture and after reading some awful reviews about the poor quality and assembly of the items I emailed to advise that I was cancelling the order (one hour later) - no response or reply from the company. Then another email to say the product was on its way and I would hear from the courier company in 24-48 hours. Again another email to advise the goods would not be accepted since cancelled. Still no reply and no contact from delivery company (past the 48 hours). Will now raise a charge back with my credit card company and refuse to accept delivery if it ever turns up. Very poor experience based on non engagement from the company - not surprised based on the reviews.
Usual - asked by company to provide my details and order number which I did by return and NO contact from the company - equally for Irish customers no Irish contact telephone number and online help - no response either. The message is clear here AVOID, AVOID, AVOID.

The rad cover came quicker than expected and is really lovely. I would recommend this company.

Absolutely great communication and after ringing my order arrived within two days when they contacted the delivery company im very very pleased with how everything went women who rang me was so lovely and communicated so well with me 5* from me thanks so much

I had ordered a couple of upholstered dining chairs to match six I had already from Laura James. They arrived and I was very pleased with them. However, the colour of the legs was not what I had ordered. I contacted LJ and have been dealing with customer service advisor, Zayaan. She has been so helpful and organised for two sets of correct legs to bent to me. Unfortunately, the wrapping on the legs had been done incorrectly and when they arrived, they were exactly the same as the ones we already had. Another email to Zayaan, who apologised for the error (not hers) and has now re-ordered the correct colour wood legs. I cannot fault in any way how Zayaan has dealt with me. She has always appeared pleasant and courteous and is an excellent representative of Laura James. Thank you very much Zayaan.

A follow on from the last review, the company sent me the slaths without my knowledge. I never asked for or agreed to them. They told me on numerous occasions they would send a courier to collect them and today they have asked would I dispose of them. They say they have rung you when they haven’t, I respond to emails and they take days to respond back. The service is appalling. At this stage I don’t want anything to do
with this company just to take back the very large package that is sitting in my hall way.
Poor quality good but worse customer service.

Disappointing service from untrained members of staff. Emails went unanswered, and I was kept on hold for 26 minutes just to speak to a manager. Truly disappointing.

Very helpful

We purchased a Kemble bistro set this spring and went on to purchase an outdoor furniture cover specifically for the bistro set

1.The first cover arrived incorrectly labelled and twice as big the bistro set
.
2. Replacement offered with a promise that the item would be quality checked before sending to ensure it was the exact cover . When this arrived it was the exact same enormous cover that had been sent previously

3. Cover number 3 arrived this time labelled as Kemble bistro cover but again when opened is way too large and completely different dimensions to the item we purchased on the website.

We are currently awaiting a response from Laura James to the photographs we sent them and in the meantime are left with three oversized rain covers which are unusable

Once it was established that my radiator cover was missing,I was asked if I still wanted it. Having said I did,which was on a Tuesday it was delivered on the Friday of the same week. Anniesa was very helpful and apologetic over the delay of the original . The radiator cover has met my expectations and looks great in the hall. Again many thanks.
Jim Flynn

I am extremely disappointed with the customer service I have received from Laura James regarding my faulty table. The table was delivered with a defect, which became obvious after assembly, as the legs are wobbly and the item is not stable.
I have made repeated follow-ups over the course of more than a month, including around 20–25 emails and calls, and I have also sent photographs and explained the issue multiple times. Despite this, many of my emails were ignored, and responses were often only sent after repeated reminders.
I was eventually told: “It has been confirmed that the Jay table was inspected and no faults were identified. As a result, we are unable to provide a replacement for this item.” I am amazed that the table was apparently inspected without anyone seeing the actual item or visiting to assess it properly.
This is not an acceptable way to handle a clear fault reported shortly after assembly. I have never come across such poor customer service, and I am extremely frustrated and disappointed with the way this has been managed.
I expect this matter to be reviewed properly, with a genuine inspection of the item and a fair resolution. At this stage, I would strongly advise other customers to think carefully before purchasing from Laura James

Ordered a cover for my Laura James outdoor furniture and very happy with it it fits 3 stools and l couch and table

Terrible customer service .
Delivery delay with no proper information.

Ordered radiator cover from the website & Had a great experience as the prices and product quality are really good. Also delivery was on time and well communicated.
Will definitely be ordering more soon.

If you want something in good time - do not order from this company!
We thought Laura James was a good reputable company, however something must have changed!
We placed an order for a the Dakota corner sofa set, cover and outdoor rug on the 19th March (2026) it stated estimated delivery 8-15th April.
The rug has got pushed back to mid May - fine it was a pre-order. Wasn’t super clear but it is not too much of a problem for us.
We waiting for the sofa to come, had an email stating it would be delivered 15th April (very last day of estimated delivery -fine), stayed inside waiting all day to not receive anything at all.
We called the company and they said it had left the warehouse but hadn’t got to DHL yet. 16th April we had a text from DHL stating the time of arrival for the corner sofa set and the cover. What we got was a single cushion and half the sofa set. I’m sorry but that’s ridiculous, the website literally cites that they put shipments together to reduce carbon footprint.
My partner tried to call up as I was in work and he was told that no information could be given as he wasn’t the one who placed the order. Really disappointed in what we thought was a great company! Won’t be ordering from them again.
If you’re wanting outdoor furniture in time for summer - go elsewhere!

Zayaan could not be any more helpful, even staying on the line to make sure information was received through. Would definitely purchase through the company again.

I’m thrilled with my new radiator cover! It looks exactly like the photos on the website — even better in person. It adds such a beautiful touch to my hallway. I couldn’t be happier with my purchase and highly recommend this website. I’ll 100% be shopping here again!

The sofa we ordered is for a room on the first floor but the delivery men did not take it upstairs they left it on the ground floor. I asked them to take it upstairs because I can’t carry it on my own, but they refused. Laura James did not warn me before I placed the order that the delivery men would not take it upstairs. My advice is don’t order any furniture from this company if you don’t have someone who can help you carry it.