Delivery time keeps changing due to "shipping delays". It now tracks that DPD are returning my order back to Laura James. No one available to contact about my order during their stated contact hours.
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Lisez les avis des autres
Very fast delivery. Items came flat packed. Most items weren't numbered, but fairly easy to figure out. Took about 2 hours to put together. Excellent quality, proper pine wooden cabinet and looks fabu... Voir plus
Love the desk so much, looks amazing and so big and lots of space in drawers and shelves. Unfortunately there were some chipping when assembling it, so need to be cautious. Assembling it was so simpl... Voir plus
We got a dining table for our house from Laura James. Delivery took a while (UK to Ireland), but we got it in good condition. The color is slightly different to what we expected from the photos... Voir plus
3,4
Moyen
419 avis
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Poor quality and poor customer service
Low quality. IKEA is better than their furniture. I bought a wardrobe and dent in the front panel of the wardrobe. Submitted damage via online no response. I really regret buying from this site.
12 août 2026
Avis spontané
Millisa was very helpful on my call…
Millisa was very helpful on my call with the Laura James on the phone.
13 août 2026
Avis spontané
Quality Service
Very easy ordering and delivery. Great communication at all stages of the process. Quality of the product also perfect.
3 août 2026
Avis spontané
Avoid! Terrible customer service and still missing parts
Placed an order for delivery June 1-3, it was delivered 2 weeks late and didn't have the right address on the parcels. Then it transpired I had several missing parts, it is now July 28th and I am still missing parts having chased multiple times on email and phone. I've been consistently lied to about where the missing parts are and then was offered £30 compensation which is an insult for a purchase of over £500 which I requested to be refunded as I no longer need the furniture as it didn't arrive in the time frame promised. Avoid this business and spend your money elsewhere!
28 juillet 2026
Avis spontané
Réponse de Laurajamesfurniture
Good morning, Rob
Thank you for taking the time to share your feedback. We are sincerely sorry for the experience you had with your order and the frustration caused throughout the process.
Having reviewed your case, we fully understand why you were disappointed. Your Rowan 4-Seater Wooden Chaise Garden Corner Sofa Set was originally scheduled for delivery between 1-3 June 2026, however the order arrived significantly later than expected and was delivered in multiple consignments. When the deliveries did arrive, you discovered that key components required to complete the furniture were missing, leaving you unable to assemble and use the product as intended.
We acknowledge that throughout the following weeks you repeatedly contacted us seeking updates regarding the missing parts, assembly concerns, and delivery delays. We also recognise that the information provided regarding the outstanding components was at times confusing and that several promised updates and callbacks were not delivered when expected. We appreciate how this eroded your confidence in our ability to resolve the issue.
We understand that the furniture had been purchased for a specific occasion and that, by the time replacement parts were being discussed, the prolonged delays meant the order no longer served its intended purpose. We also acknowledge your dissatisfaction with the initial goodwill gestures offered, which you felt did not fairly reflect the extent of the inconvenience experienced.
Following a full management review, we accepted your request to reject the goods and arranged the collection of the furniture. We can confirm that:
Collection of the delivered items was successfully completed.
Your request for a full refund was approved.
A full refund was processed,
The refund was issued to your original payment method.
We recognise that this resolution came only after a prolonged period of delays, missing components, repeated follow-ups, and considerable inconvenience.
For that, we would like to offer our sincere apologies.
Thank you for bringing these concerns to our attention and allowing us the opportunity to review the matter.
Kind regards
Milissa Jansen
Customer Service Advisor
Very misleading information
Very misleading information on delivery. Be prepared to wait considerably longer than the website states for delivery.
I purchased furniture on the 14th July because the website stated they were in stock and available for immediate delivery.
It is now almost 2 weeks since, and Laura James is unable to tell me when my £1k worth of items can be delivered. I’ve called several times and although everyone is polite and well-trained, nobody has a clue.
I don’t think it’s acceptable to mislead customers into placing orders that appear to be in stock then delay delivery for weeks. Who knows when my items will arrive?
A previously purchased item from Laura James (Odette bed) came with a faulty part which means the bed isn’t fit for purpose.
Not impressed.
14 juillet 2026
Avis spontané
Réponse de Laurajamesfurniture
Good morning,
Thank you for taking the time to share your feedback.
Firstly, I would like to sincerely apologize for the delays, the communication issues, and the problems you experienced with your order. We completely understand your frustration, particularly as the items were advertised as in stock and available for immediate dispatch at the time of purchase.
Having reviewed your case, I can see that your order experienced significant delays due to warehouse relocation and stock transfers, which resulted in the order being split and delivered over an extended period. I appreciate that this fell well below the level of service you expected and deserved.
I can also confirm that following delivery, you reported issues with the condition and functionality of several items, including the damaged Jade Sideboards, the faulty Ottoman Bed gas struts, and the Console Table drawer. We received and reviewed the photos and videos you supplied and have since worked with you to agree on a resolution.
As agreed, a refund for the damaged sideboards and a £30 partial refund for the console table were approved, and a total refund of £829.98 was processed on 25 August. In addition, replacement gas struts for the bed were arranged to resolve the issue with the ottoman storage mechanism.
We fully acknowledge the inconvenience caused by the delays, the quality concerns, and the amount of time you have had to spend chasing updates. Your feedback has been shared internally, as experiences such as yours help us identify where improvements are needed in both our delivery communications and order fulfilment processes.
Once again, please accept our sincere apologies for the disappointment caused, and thank you for your patience while we worked towards a resolution.
Kind regards
Milissa Jansen
Customer Service Advisor
Wonderful product and wonderful…
Wonderful product and wonderful customer service. I can highly recommend.
10 juillet 2026
Avis spontané
Delivery poor but customer service chased
Ordered, but delivery by dhl was not a good experience;dhl delivered late and in three part deliveries only as a result of the customer service team chasing them each time.
24 juillet 2026
Avis spontané
Réponse de Laurajamesfurniture
Good day Rhodri,
Thank you for taking the time to leave a review.
We're sorry to hear that your delivery experience did not meet expectations. After reviewing your order, we can see that the shipment was delayed due to issues within DHL's network and was ultimately delivered in multiple separate consignments rather than as a complete delivery.
We completely understand how frustrating this was, particularly given the limited communication from the courier and the need for repeated follow-up to establish the whereabouts of the remaining parcels. We appreciate that this caused unnecessary inconvenience and concern while you were waiting for your order.
That said, we're pleased that our Customer Care team was able to assist by liaising directly with DHL, providing updates, and helping to ensure the outstanding parcels were delivered. We are also delighted to hear that once received, the table and chairs were assembled successfully and that you were pleased with the finished product.
Thank you as well for recognising that the issues experienced were primarily related to the courier's service rather than the product itself.
Your feedback regarding DHL's communication and handling of the delivery has been noted and will be shared internally as part of our ongoing review of delivery performance.
We appreciate your patience throughout the process and are pleased that the matter was ultimately resolved to your satisfaction.
Kind regards
Milissa Jansen
Customer Service Advisor
Items fine, delivery fragmented
Items ordered were fine, but had problems with delivery service (DHL); one consignment of seven items was unnecessarily split into several deliveries. Waheeb at Laura James showed good comms skills however, and deflected what could have been a negative customer experience.
11 juillet 2026
Avis spontané
AVOID
I ordered a sideboard to be delivered between 21-23rd July. Ideal as I was on annual leave this week so at home to receive it.
I then receive a most unusual email saying that great news we are moving warehouses and your order will be delayed?! How bizarre? Why is that exciting news for me?
I then called and turns out the item isn’t in stock and they themselves have zero idea when it will be delivered.
Clearly I said I wanted to cancel the order and they said they had submitted a cancellation for approval? Eh? I cancelled it myself on the website.
This company has now tied up my money for two weeks so I am now unable to get a sideboard this week during my annual leave.
Very very sneaky. What they should realise is most customers don’t mind waiting, just don’t lie about it. I’ve got some furniture on order from another company and it will be 12 weeks. It’s not the waiting that’s the issue. It’s the lying to secure an order that’s the issue.
I will most certainly never order from this company again!
There is no query. I’ve cancelled my order and this review is to make other people aware of the way this company operates. On reading other reviews it very much shows I’m not alone with this experience.
22 juillet 2026
Avis spontané
Réponse de Laurajamesfurniture
Good morning,
Thank you for taking the time to leave your review.
I can confirm that your query is currently being reviewed by our management team.
Once all findings have been completed and the best resolution has been determined, a manager will reach out to you directly.
In the meantime, should you have any further questions or concerns, please do not hesitate to get in touch we are here to assist you.
Thank you again for your patience and understanding.
Kind regards
Milissa Jansen
Customer Service Advisor
I would give zero stars if I could..
I would give zero stars if I could. Ordered the Eaden Rope Conversation Set (garden furniture) and it was delivered following a delay on 7th July. The Fixing Kit, essential for assembling the furniture, was missing from the order. I have called and emailed the customer service team on almost a daily basis for two weeks and still this Fixing Kit has not been despatched to me despite promises that it would be sent 'next day delivery'.
The company doesn't have an official complaints process so my complaint has not even been acknowledged yet, and the review I submitted when asked has not been published leading me to believe that they only publish the good reviews. Really disappointing that we haven't been able to use the furniture in the recent good weather!
21 juillet 2026
Avis spontané
Réponse de Laurajamesfurniture
Good morning, Charlotte
Thank you for taking the time to leave your review.
I can confirm that your query is currently being reviewed by our management team.
Once all findings have been completed and the best resolution has been determined, a manager will reach out to you directly.
In the meantime, should you have any further questions or concerns, please do not hesitate to get in touch we are here to assist you.
Thank you again for your patience and understanding.
Kind regards
Milissa Jansen
Customer Service Advisor
Very poor service. Items never delivered
I would give zero stars if possible. Ordered furniture, it didnt arrive, message from DPD saying it was delayed and then tracking showed items as returned to depot before any delivery was attempted. Called Laura James, totally uninterested in actually helping. Agreed to re despatch, would not send as express delivery, so another two weeks waiting, only for DPD to then return second delivery to warehouse. Another long call to Laura James, issue was apparently with DPD, not really much use to me... Then wanted me to wait for DPD to return items to Laura James before issuing refund. Do not purchase from this company if you are in Ireland and actually want your furniture delivered. 1 month later and far too long spent chasing and I am back to square one.
****EDIT****
You miss out in your response that the replacement order was also returned by the courier and never reached me ... was i supposed to wait for you to try and third time? and now we are at 23rd of July and still no refund received.
Your nonsense response on here is not good enough. You have all my contact details but have made no effort to contact me directly. You are just posting here to protect your brand but clearly dont actually care about customer service.
Perhaps you could actually help me by getting my refund processed and contacting me...
Review stands. Dont risk it - plenty of better companies who care about their customers and not just sales.
12 juillet 2026
Avis spontané
Réponse de Laurajamesfurniture
Good morning Sally,
Thank you for taking the time to share your feedback. I am very sorry to hear about your experience and completely understand your frustration.
Having reviewed your case, I can see that you place your order on 17 June 2026 with an estimated delivery window of 28 June to 07 July 2026.
Unfortunately, rather than being delivered, the original shipment was returned to sender by the courier before any delivery could be completed. When you contacted us on 02 July, a replacement shipment was arranged and re-dispatched in an effort to resolve the issue as quickly as possible.
I appreciate that this was particularly disappointing as the order was time-sensitive and intended as a gift.
While our team investigated the matter and advised that the returns appeared to be linked to courier or customs processing issues, I completely understand your view that the cause of the issue was of little comfort when you still had not received the furniture you had paid for.
I am also sorry that you felt we were not proactive enough in resolving the matter. Although a replacement was arranged and we requested the quickest available delivery option, the second shipment unfortunately encountered the same issue and was also returned by the courier before delivery could take place.
By this stage, I completely understand why you had lost confidence in the delivery process and no longer wished to proceed with another replacement.
Following your request, a full refund was processed on 13 July 2026, and you were advised to allow 5-10 working days for the funds to appear in your account, depending on your bank's processing times.
Please accept our sincere apologies for the repeated delivery failures, the inconvenience of having to contact us multiple times, and the disappointment caused by not receiving your order after such a long wait. We recognise that this experience fell well below the standard of service we aim to provide, and your feedback has been shared internally as part of our ongoing review of these courier-related issues.
Kind regards,
Milissa Jansen
Customer Service Advisor
Great to deal with...easy to understand…
Great to deal with...easy to understand and communicate, quick and efficient
8 juillet 2026
Avis spontané
Great service from Laeeq today
Great service from Laeeq today, very helpful and resolved my issue quickly
7 juillet 2026
Avis spontané
Furniture Order Ireland
Ordered three items. Good quality and quick delivery. Had one issue with an item missing from the order but it was quickly rectified.
13 mai 2026
Avis spontané
Fantastic furniture
Fantastic furniture great quality and straight forward instructions on how to build.
15 juin 2026
Avis spontané
Replacement bed part was apparently…
Replacement bed part was apparently sent out on 04/06/2026. Almost a month later and no bed part has arrived. My ottoman makes a loud clunking noise when we get up and down from it. Ottoman very difficult to close. Clearly the bed is faulty and the part was likely never sent out.
Contacted a week ago asking where is the replacement part and have heard nothing back. Will contact Trading Standards and start a chargeback.
I don’t even think this review would grab their attention. Not happy. Avoid.
29 juin 2026
Avis spontané
Réponse de Laurajamesfurniture
Good morning, Nicole
Thank you for taking the time to leave your review.
I can confirm that your query is currently being reviewed by our management team.
Once all findings have been completed and the best resolution has been determined, a manager will reach out to you directly.
In the meantime, should you have any further questions or concerns, please do not hesitate to get in touch we are here to assist you.
Thank you again for your patience and understanding.
Kind regards
Milissa Jansen
Customer Service Advisor
Avoid - Awful Experience
Awful, Avoid
Very poor experience, so bad I have now requested a full refund and will report back with an update on how they handle this and how quickly they do it.
My order was placed on 18 May with a promised delivery by 17 June. It arrived late, incomplete, and split across multiple deliveries, with items still missing.
Here we are 5 weeks on and there has been no clear communication, no reliable tracking, and no firm delivery date for the remaining products. Customer service was unhelpful and at times unprofessional. Their “marketing department” even called me to ask for a feedback survey to be completed to show how much I enjoying my furniture. It has not even been delivered!!
They took full payment upfront but failed to deliver the service promised.
I’ll share an update on how well they handle my refund request.
Please avoid - I would not recommend.
UPDATE: 8 days later, and still no resolution. Interestingly this business respond on TrustPilot on the next day!... with the standard text they copy and paste to every customer with an issue. With me directly, it took them 3 days before saying a "Customer Service Team Lead" would call and they failed twice in the last 8 days to do that.
NO NOT TAKE THE RISK this company does not deserve your custom.
24 juin 2026
Avis spontané
Réponse de Laurajamesfurniture
Good morning Paresh,
Thank you for leaving your review and for your patience while we look into this for you.
I can confirm that your query is currently being reviewed by our management team. Once all findings and the best resolution have been confirmed, a manager will reach out to you directly.
Should you have any further questions or concerns in the meantime, please do not hesitate to reach out, we are here to assist you.
Thank you again for your understanding and patience.
Kind regards,
Zayaan
Waiting over 6 weeks for an order
Waiting over 6 weeks for an order, delivery delayed already, excuses about DHL being busy, wish wed gone somewhere else, incredibly poor systems for a company charging £900 for a table
#766394
14 mai 2026
Avis spontané
Réponse de Laurajamesfurniture
Good morning,
Thank you for leaving your review and for your patience while we look into this for you.
I can confirm that your query is currently being reviewed by our management team. Once all findings and the best resolution have been confirmed, a manager will reach out to you directly.
Should you have any further questions or concerns in the meantime, please do not hesitate to reach out, we are here to assist you.
Thank you again for your understanding and patience.
Kind regards,
Zayaan
Spoke with Carla
Spoke with Carla, inccredibly helpful, polite and a stress free experience.
23 juin 2026
Avis spontané
Not fit for purpose.
I bought a lovely looking garden furniture set of 2 chairs and a small table in or around the summer of 2023. I used the chairs around 12 times until October when I put the set into my shed for the cooler, wet months. The following spring, around May 2024, I brought out the set until October 24 after seldom sitting on the chairs in the garden ( around 10 times). Last spring, around May ‘25, I again brought out the set from the shed. After sitting on both chairs for about 3 times the plastic coated wire that was woven around the frames began to snap. On close inspection I noticed little cracks in the entirety of the woven wire on both chairs. Therefore the chairs were beyond repair and the wire could not support any weight. (I weigh just under 11 stones/70kg). I contacted Laura James Furniture to explain how the chairs had not been used much, were protected from the elements and well looked after, only used by myself and my teenage son. Owing to the product being out of the guarantee period and discontinuation of the product; the company offered no compensation whatsoever. Apart from being able to use the little table ( presumably because the wire is underneath glass) and not required to bear any weight at all; I lost around £200 as sadly the chairs were not fit for purpose. I consider the response by this company to be unsatisfactory and I cannot afford to replace the chairs.
20 juin 2025
Avis spontané
Réponse de Laurajamesfurniture
Good morning Nina,
Thank you for bringing this to our attention.
Based on the details in your review, we're currently unable to locate your order in our system.
To help us investigate, I’ve sent you a request for further information, including your order number and contact details.
Kind regards,
Zayaan
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