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Laurie Fleming designs signature and bespoke fine jewellery inspired by myth and nature. Laurie was formally trained as a designer at OCAD University and hand-carves all the designs in the collection. All of our signature mother of pearl is specially custom-faceted just for us, as well as many of our diamonds and sapphires. All of our materials are ethically sourced, including our Canadian origin gold, recycled gold, and recycled diamonds featured on many of our pieces. Our collection is hand-crafted by our skilled goldsmiths with responsible studio production practices, with as low environmental impact as possible. Each piece from our Toronto studio is born of immense care and attention to detail, down to our individually hand-selected and set stones. We are known for our delicate, ethereal designs and high level of craftsmanship. Our flagship store is located in the heart of Toronto, and we are carried by jewellery stores around the world such as Catbird, No.3, The Golden Carrot, and Wild at Heart Bridal. Along with our permanent collection of designs, we also offer one of a kind bespoke and customization services on our pieces, with thoughtful and engaged customer service. We hope our pieces bring you a sense of awe and a whisper of delicate enchantment.
919 Queen Street West, Toronto, Canada
3,6
12 avis
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I got my first pair of Laurie Fleming earrings and I just love them. They’re so pretty and I really like the prongs they use on many of their pieces; it adds a special look.
These earrings were expensive, but they stand out so much against my fashion jewlery in a good way. Moving forward, I plan to buy more pieces from LF. The quality is unmatched!
My fiancée and I both purchased bespoke rings from Laurie Fleming last year, and the experience and final product is honestly everything we could have hoped for. We LOVE our personalized but similar rings, both based off of their Evening Fleur design, but with different floral elements delicately crafted in gold and different stones to match our own vibes. The process of emailing back and forth was prompt and clear (thank you Chantal!), and they even sent a sampling of different blue-green sapphires to the store for me to stop by and select the exact one I wanted for my centre stone.
While we're both still so in love with our final products, there was a small hitch my fiancées ring that probably came down to us not being as clear as we needed to about the design. When we expressed our disappointment at how it hadn't turned out the way we hoped, Chantal was ridiculously understanding and offered to have it remade complimentary. We emailed a bit more about exactly what went wrong the first time, and the second final product was exactly what we hoped for!
While they inherently are fairly delicate pieces, they really are much sturdier than they look, as evidenced by me banging mine one a wall/getting it caught in a drawer without damaging the ring in any way whatsoever.
We've both since placed our orders for wedding bands with Laurie Fleming as well, and while I'm still awaiting mine I can confidently say that I know I'm gonna love it.
Réponse de Laurie Fleming Jewellery
Hi Allie,
Thank you so much for your kind words! It was absolutely our pleasure bringing your custom bespoke rings to life, and we're so happy that we were able to get your fiancée's rings just like she imagined them, despite the hiccup 💖 You both have absolutely stunning sets, and we're honoured to have been part of your story ✨
If you ever need anything else, we're always happy to help! Wishing you and your fiancée a future together full of love and happiness ☺️
Our experience with Laurie Fleming (and specifically Chantal), has been outstanding. We are not easy customers and ordered a bespoke engagement ring with matching wedding bands. Chantal has worked with us for months to get everything exactly right; she went out of her way several times to capture pictures and renderings to give us an idea of what the ring will look like (and before that countless stones because I had no idea what I wanted). Once we honed in on my preferences, she searched for exactly what we wanted in a Sapphire (which was rare and not at all easy to find) and educated us on expectations and what to look for based on my very specific preferences and likes/dislikes.
I have other Laurie Fleming rings which I purchased through a jewelry store in NYC, so I have no doubt about the quality, but will update the review with a picture once we have received everything.
Thank you Chantal for all of your hard work. We really appreciate you and look forward to getting to wear this special piece!
PS we started the process in July and could have had our ring within 1-3 months, but dragged it out because I wanted something so specific. We just finalized the ring today but I listed the date as our first date of contact.
Especially big thank you for sticking with us and finding something I absolutely love.
Réponse de Laurie Fleming Jewellery
Hi Amy,
Thank you so much for sharing your kind words! Helping you create your dream wedding stack has been a pleasure, and I'm so so happy that we were able to find the perfect stone you've been dreaming of! ✨ It was a challenging request, but I think what we found for you is absolutely perfect, and bringing your dream engagement ring to life is honestly its own reward. I hope you adore your rings, I can't WAIT for you to see them!
If you ever need anything else, we'll always be happy to help. ❤️ Congratulations on your upcoming wedding!
An absolute joke of a business. My friend Tuong Nguyen was pressured and threatened with legal action simply for posting honest reviews about her experience. Laurie told her she would pursue legal action for making truthful comments about the poor quality and misrepresentation of the very expensive jewelry she received.
This is not the first time Laurie has responded this way to legitimate criticism. Rather than addressing serious concerns raised by customers, the business appears to intimidate and silence those who speak up. The quality of the jewelry does not reflect the prices charged, and the handling of customer feedback is deeply unprofessional.
Customers should be able to share their experiences without fear of retaliation. Do better.
Réponse de Laurie Fleming Jewellery
Hi Lucie,
We've already spoken with Tuong and she knows exactly why we have chosen not to work with her again. We do not intimidate anyone, however we will not allow our team to be bullied and harassed by anyone, nor lies to be spread about our small business online simply for telling someone 'no'.
If our quality was so awful, Tuong would not be begging us to buy another necklace. She only left us negative reviews when we enforced our legal right to refuse to serve her. Consider this: as a small business, why would we ever refuse to work with someone who wanted to spend money with us? We always do our absolute best to accommodate everyone as best we can, but there are reasonable limits to what can be expected.
I can tell your heart is in the right place and you want to support your friend, but you haven't ever worked with us personally, and it doesn't seem like you've heard the full story.
Absolutely terrible experience. This company canceled my order after I simply asked them to check the necklace for any defects before sending it out especially after they had previously sent me a piece with bent and burnt jump rings. For a brand that charges such ridiculously high prices, the quality and customer service are shockingly poor. Instead of taking showing any willingness to help, they told me my “expectations were too high” for them to work with. All I wanted was for them to ensure the piece was made properly, which I don’t think is unreasonable considering how much these pieces cost. To make matters worse, they canceled my order without my approval right on my birthday, yet I was still charged an international processing fee and sales tax for a necklace I never even received. When I reached out to explain this, they refused to take responsibility and ignored my follow-up emails. Do not buy!
Réponse de Laurie Fleming Jewellery
Hi Tuong, as explained, the international processing fee (there were no sales taxes charged) were issued through your card provider on the purchase, which is part of your card agreement with your bank. We issued you a full refund for your purchase and any additional fees were not charged by us and need to be resolved with your bank.
We saw your complaints on social media and in reviews for our business where you accused us of using "fake diamonds" in your necklace, which was a lie. We explained to you that the necklace used rose cut diamonds, which are cut differently than round brilliant cuts, so we took the necklace back and replaced them with round brilliant cuts instead for you. You repeatedly demanded discounts on our pieces when we weren't having sales, then demanded a discount on a piece that was ineligible for discount. When we explained that you couldn't get the discount on the modified piece, you placed an order at the discounted price and left a note asking for us to make the adjustment anyways (ignoring what we'd said about it being ineligible).
We had requested politely that you not place any further orders with us because it seemed we were unable to meet your expectations for discounts and the style of our pieces. You ignored our request by placing an order with us anyways. We cancelled your order because of past experiences with you abusing our services and staff. We reserve our right as a private business to refuse service.
We understand that you want the necklace, and we would have been happy to make it for you. But you continued to demand more discounts, more modifications, you emailed us under multiple names and email addresses, and booked an appointment in our store you had no intention of attending (preventing other customers from booking during that time) to get our attention. This is only a summary of some of our interactions with you, and does not cover everything.
We wish you all the best, and we hope that you can find a necklace elsewhere that you love even more.
I have never experienced better and more personal, thoughtful, and caring customer service. "Customer Service" seems like too cold of a way to speak of my numerous interactions with the 2 stellar staff members (Chantal and Fiona) at Laurie Fleming Jewellery. They helped create a custom necklace for me from start to finish. They answered all my questions, from big to small. They made videos and took photos to show me my options. They asked me questions I hadn't even considered regarding my preferences for the design. Every interaction made me feel at ease and made me know what a wonderful company this is. They really went above and beyond--I would have never imagined so much attention would be given to this one project....It was probably a small project for them, but it was a big one for me! I have various pieces made by Laurie Fleming and have bought numerous gifts for friends and family members made by this jeweler. Laurie Fleming is my favorite store! In a time where everything seems to be automated, or AI, or impersonal, Laurie Fleming and the entire staff are exactly the opposite. Thank goodness there are still little places of light out there. I love the necklace....Gorgeous. I've worn it every single day since I received it.
Réponse de Laurie Fleming Jewellery
Hi Sarah,
Thank you so much for sharing your experience with us ❤️ It was truly a delight working with you and helping to create such a beautiful and one of a kind necklace for you! We're so happy to hear that you love it, and we hope it brings you joy for many many years to come. We truly appreciate your support, and it's our pleasure to help bring your ideas to life ✨
I ordered a Pearl Blossom ring in 14k yellow gold. Overall, I was disappointed with the piece. The main issue is the way they take pictures and present their items on the website. The website pictures are very up close, making the overall pieces look much larger and more detailed than they actually are. On the website photos, the 5 pearls that are imbedded in the ring are very visible. In the ring I received, 3 are so tiny as to be barely visible and 2 are partially visible. Although they do indicate that the pearls are "seed pearls" and include the measurements (mere millimeters,) I was still shocked by the contrast between what I saw on the website photos and what I received -I definitely felt like I got Temued. As someone else commented, the gold does tend to have an orange hue. In the end I have decided to sell this ring to a friend (money lost!) and will not re-purchase from Laurie Fleming Jewelry.
Réponse de Laurie Fleming Jewellery
Hi Vanessa,
Thank you for sharing your thoughts with us. I'm very sorry to hear that our Pearl Blossom Ring did not meet your expectations.
Our pieces are very detailed and delicate, which is a hallmark of our brand, since each piece is carved 100% by hand and we are able to achieve details that aren't possible in computer-assisted designs. In order to showcase all of these tiny details, we do have photos that are zoomed in on the ring, but we also include photos further back to give a good idea of scale. I will also point out that our description lists the measurements of each pearl featured in the Pearl Blossom Ring quite clearly; one 0.8mm seed pearl, two 1-1.2mm seed pearls, and two 1.7-1.9mm seed pearls. These are quite tiny, and are meant to invoke tiny drops of crystallized moonlight held in sweetly ruffled petals. The pearls are not meant to be large and eye-catching, but rather they are tiny hidden fairy treasures wrapped in gold.
We did see your initial email come in, and were working on a response to your return request (as our email auto-response states, it generally takes 1-7 business days for a response to a general inquiry like that), which we were happy to accept and offer you a refund. However, less than two days later, you emailed us again saying that you found a buyer for your ring and "solved the problem".
We take pride in the quality of our pieces, and we're sorry to hear that you didn't feel like they matched up to the photos on our website. All of our jewellery production is done in house, and I can assure you that the ring you received is exactly the same design as the one featured in the photos on our website.
Should you ever have any questions about a piece of ours (either before placing an order, or after), we're always happy to help however we can, including by providing additional photos and videos of pieces at various angles and distances. If you change your mind and decide that you would like to return your ring to us after all, please don't hesitate to send us another email, and we would be happy to help you out with that.
Laurie Fleming Jewellery truly brought my vision to life in a way I couldn’t have imagined. From the beginning, their team was incredibly thoughtful, patient, and detail-oriented, making sure every aspect of my ring was perfect.
When I received the ring, I was completely blown away. The craftsmanship is impeccable, and the design is even more stunning in person. I had
a general idea of what I wanted, but they elevated it beyond my expectations. The care and precision they put into their work are truly unmatched.
It was such a pleasure working with them, and I appreciate the time they took to ensure everything was just right. I’ve already shared my excitement on Instagram, and I love knowing the team was just as thrilled about the final piece as I was!
I can’t recommend Laurie Fleming Jewellery enough. I’ll definitely be coming back in the future—maybe even for an engagement ring!
Réponse de Laurie Fleming Jewellery
Hi Alicia,
Thank you so much for this lovely review! We are so happy to hear that you love your beautiful custom ring; it was a delight helping you decide on all of the details to create something perfectly and uniquely yours.
We all adored your ring, and we hope it brings you happiness and joy every day! Please reach out any time— we would be absolutely honoured to craft your engagement ring, or anything else you're dreaming of 💖✨
Thank you again!
I'm really disappointed with this store. While the jewelry looks nice, it’s pretty unwearable. The edges are rough, and the claws are so thin they snag on everything. The prices are high because it's all handmade, but other shops in the area offer more durable pieces for the same or better prices. I also found it surprising that they order their stones from the States; when I asked for something local, the salesgirl said they don’t do that, which doesn’t make sense since they advertise as custom. Overall, it was just a letdown.
Réponse de Laurie Fleming Jewellery
Hi Jenny,
I'm very sorry to hear that you've had a disappointing experience with us. I requested additional information about your experience but didn't receive a response, and I could not find any orders or emails that match your name, so while I don't know the specifics about which pieces you might be talking about, I hope I can shed some light on this.
We're very dedicated to creating the highest quality handmade jewellery pieces and providing thoughtful customer service. None of our pieces should have rough edges, and while the claws on our pieces are delicate, they are set securely against the stone so they shouldn't snag on anything. It's not impossible, of course, because as jewellery is worn the gold can shift and move, but in those rare situations, we always are happy to help our customers and fix the issue.
The mention of the stones is surprising, and makes me wonder if you perhaps have us confused with another jewellery store! We source our stones from a number of carefully selected and vetted suppliers from around the world, including some located in Toronto, Vancouver, and Montreal, in order to offer our customers the best possible options to meet their requests. While its certainly possible for us to only look at local options, we are often unable to find the specific stone our customers are looking for here in Toronto, especially if said customer is seeking something more unique, like an artist-cut opalescent sapphire. Such stones are already extremely rare; for that reason, we use all of our possible resources to find the perfect match -- which often lead us to lapidary artists in the United States, Australia, and elsewhere.
That being said, when it's someone's priority that the stone be Canadian, for example, we can absolutely cater our sourcing to match those requests, within availability. Canadian diamonds, for example, are relatively easy to find, though the availability in terms of specs do not always align with someone's request. Canadian sapphires are much more challenging to source, as Canada does not produce many gem-quality sapphires.
All this to say, when we are working with someone on their custom request, we always do our absolute best to meet that person's requests as much as we possibly can. There are so many factors that go into sourcing the perfect stone, which is why we ask about the customer's priorities for the stone so that we can meet them as closely as is possible. That might look like:
1. A Sapphire
2. Violet-Purple in colour
3. Artist Cut
4. Oval shape
5. Opalescent
With such a request, we would do our best to find something that matches everything, but it's extremely unlikely, just because the request is so specific. We might come back with a sapphire that is the right colour, shape, and cut, but is not opalescent. Since opalescence is not the customer's primary concern, we focus instead on what they do care most about: getting the perfect colour. If the customer instead said that they want a teal opalescent sapphire and don't care about size or shape, we could present them with some options that varied in those factors.
Each request is unique to the person that is making it, and if stone origin is something that matters to you most of all, we would do our absolute best to find you what you're looking for, and if it isn't possible, we always make sure to explain why, and to offer the next best alternatives.
I hope that helps! If you do have any concerns about a piece, please do get in touch with us at info@laurieflemingjewellery.com so that we can help fix it for you. We want you to be able to love your jewellery and wear it with confidence ❤️
By far the best quality jewellery I've come across. I've been purchasing from them since 2021 since they released their pearl waterlily ring on IG and I've had no problems with their jewellery yet! I have a bespoke Nereid for my engagment ring & a White Wisp for my wedding band(both in 18k gold) along with a customized Asrai Garden Ring, pearl Waterlily Ring, Nectar & Beacen necklace & Ambrosia earrings. I've also just ordered a few more pieces that I can't wait to recieve!
The customer service team is just the sweetest! They helped me find the perfect stone for my engagment ring (and I'm really picky lol) and they were so patient and kind. They give really detailed responses which I love because I am such a detailed person. Not to mention the detail of their pieces 😍
You can tell that they are a small business that really cares about their quality & customers! Thank you for the pieces you've made me! I look forward to receiving my new pieces ;)
Edit: it won't let me choose the proper date for experience but it's been many experiences since 2021
Réponse de Laurie Fleming Jewellery
Hi Kait,
Thank you so much for this lovely review! We've been so happy to help you over the years, you truly have the most magical collection! ✨
It has been our absolute delight to bring your dream rings to life. Helping you has been such a pleasure, and we're always excited to see what new ideas you have for making our pieces uniquely your own!
We're so very grateful for all the support you've shown us 💖 Thank you!
I just wanted to come on here and say how happy I am with my Laurie Fleming ring and band. Their customer service with Fiona was amazing, and she bore with my many questions and design changes. We worked together to make me a custom ring and wedding band and it is honestly stunning and such good quality. I am a very clumsy person and I have yet to break or bend either of my rings even though I have whacked them on many things! My only con but I'm sure could be remedied, is asking them to use a higher quality gold. It is a bit more orange than my other jewelry but you don't notice if you're not looking too close. This has encapsulated my personality so well and I am so happy with it. But overall I'm absolutely in love and am saving up to get another piece.
Réponse de Laurie Fleming Jewellery
Hi Naiela,
Thank you so much for your kind words! We're so happy to hear that you love your rings -- your set is truly stunning! Fiona had a lovely time assisting you.
I'm surprised to hear that our gold is more orange than some of your other gold jewellery, but gold alloys can be funny like that! 14k yellow gold from one jeweller can look quite different than 14k yellow gold from another jeweller because of the other metals mixed into the alloy (even though both contain the exact same percentage of gold) -- I find this with my own jewellery as well. But as you say, the difference is usually quite subtle. And you're right, we absolutely can work in 18k gold by request, or if you would prefer a cooler tone, our champagne gold is also an excellent option!
Thank you again! Please reach out if you ever need anything in the future, we'd be delighted to hear from you ❤️
As a loyal customer of Laurie Fleming, I have always held the brand in high regard for its exquisite designs. However, my recent experience with their product has left me utterly disheartened and disillusioned.
For Valentine's Day, I received a white whisp band. Within two weeks it began to show signs of wear and tear from of occasional wear. After a few months, the thin band changed shape. It's been a year since I had this ring and already lost a gemstone. I also own the hidden fairy ring and experienced the same thing where the ring band was bent out of shape. I am an office worker and only wear them occasionally. The band is too thin and the gold is not high quality. Absolutely disgusted with how much this piece costs given such poor quality.
Take your money somewhere else, you've been warned.
Réponse de Laurie Fleming Jewellery
Hi Lisa,
I'm so sorry to hear that you've had this experience with our jewellery! The experience you've described is not at all what we'd expect from our jewellery, and we would love to help you out. I know it's been a little while since you posted this review (I'm sorry about that! We only learned about it now) but I invite you to send us an email at info@laurieflemingjewellery.com with more details about your situation so that we can assist you.
I did take a look through our records to see if you ever reached out about your ring, but I don't see anything in our emails. We always do everything we can to help when someone has a concern. Please get in touch with us so we can learn more about what happened and figure out some possible solutions.
I hope we hear from you soon!
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