Lay & Wheeler Avis 

109
TrustScore 4 sur 5

3,9

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Noté 5 sur 5 étoiles

I have been buying much of my wine from Lay and Wheeler for many years. I have always found them to be extremely responsive, to give me good advice on wines they feel might be of interest and to offe... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

In recent years, L&W has transformed itself. So it still delivers access to the greatest wines of the world, but reaches out far and wide to new pastures such as South Africa and the Loire or deeper i... Voir plus

L'entreprise a répondu

Noté 1 sur 5 étoiles

I also spent thousands of pounds and their policies and response times are horrible. They charge GBP30 for a transfer in bond to a very local warehouse, even of three bottles, when other companies do... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Great wine merchant. Good wine recommendations. Reasonable storage charges. Let you buy, store and withdraw single bottles vs many that insist on full cases or charge to break the case. Service is goo... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Caviste

Écrit par l'entreprise

Established in 1854, Lay & Wheeler is an international fine wine merchant specialising in en primeur and in bond portfolio creation, wine delivery, cellarage and broking services

At Lay & Wheeler, we.....

Écrit par l'entreprise

are keen to guide you on your wine journey.
We are united in our passion for wine, and seek to share this enthusiasm with one another and with all our customers.

Orders are normally delivered within 7 working days.

Join our Cellar Circle membership and receive some amazing benefits.

If you'd like help with an order or have any wine related questions our friendly and knowledgeable staff will be delighted to provide any advice you need.

Coordonnées de contact

3,9

Bien

TrustScore 4 sur 5

109 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

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3,9

Tous les avis

(109)

16 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Professional and well priced

I use Lay & Wheeler to store wine. Adding to my reserves is easy, withdrawal fairly priced and efficient and the online account informative and easy to use. Good telephone customer services as well.

8 décembre 2015
Avis spontané
Noté 4 sur 5 étoiles

Top Notch

Focused and always encouraging, friendly and knowledgeable, Lay And Wheeler remain the place to go for any wine conneseuir. Rx

8 décembre 2015
Avis spontané
Noté 5 sur 5 étoiles

customer report

I have been buying wine from this company for many years,and am glad to say the takeover seems to have resulted in a seemless manor.the service and ethos seem to have very much continued which is very reassuring.
strong in en-primeur and opening offers.excellent liason.
efficient use of vinotheque bond and easy cellar management.
never had any problems

8 décembre 2015
Avis spontané
Noté 5 sur 5 étoiles

Excellent!

L&W is extremely responsive and the online system (particularly the cellar storage) is excellent.

8 décembre 2015
Avis spontané
Noté 5 sur 5 étoiles

Caves de Vin par excellence!

Very well organised online fine wine company with excellent en premier & storage services.

It's lovely going to tastings & private dining events, meeting producers and experiencing wines, knowing it will be handled and stored by a dedicated, enthusiastic team.

Member since 2013.

Two thumbs up from me…

28 novembre 2015
Avis spontané
Noté 5 sur 5 étoiles

Easy to use service with a personal touch

I love Lay & Wheelers Cellar Circle. They have good wines, they have knowledgeable advisors and they make win collecting fun.Will, our account manager, brings the personal touch as he knows the wines I am knowledgeable about, ones that are new to me, what I like to drink & collect.

26 novembre 2015
Avis spontané
Noté 5 sur 5 étoiles

Excellent Service

Been with L&W for a few years now and I have received excellent service from them. They contact me the right amount of time with offers that I would consider and if I don't want them there is no pressure. Nothing is too difficult and everything is very easy. I would highly recommend them to anyone.

23 novembre 2015
Avis spontané
Noté 5 sur 5 étoiles

Should have done this sooner

One great reason to join Cellar Circle is the 10% discount in Majestic. I hadn't used them for a while, and had forgotten how knowledgeable, interesting amd interested the staff are. i've bought some excellent, reasonably priced wines with complete confidence.

23 novembre 2015
Avis spontané
Noté 4 sur 5 étoiles

First class service

I've been a customer for almost 20 years. Service has always been excellent with the personal touch.

21 novembre 2015
Avis spontané
Noté 5 sur 5 étoiles

An excellent way of increasing your wine cellar with fantastic wines from a very professional company.

I have been a member of Cellar Circle for a year and have been extremely impressed by the quality and diversity of wine offered by Lay & Wheeler as well as the expert knowledge and efficiency of our Account Manager, Paula. She is always will to offer excellent advice and we have not failed to be impressed by the quality of all the wine we have tasted. We look forward to tasting more of the wine we have purchased when it matures.

21 novembre 2015
Avis spontané
Noté 4 sur 5 étoiles

good service

overall excellent but little luck in selling wines - buying and contact etc is very good and like the website

21 novembre 2015
Avis spontané
Noté 5 sur 5 étoiles

Simply the Best

I have been with Lay and Wheeler (via the Bin Club and all the other iterations that were acquired along the way) since 1990. This is a company that knows its onions about fine wine and good value wine. Over the years I have combined investments with profitable resales and I have successfully built a portfolio that enables me to drink great wines as well as trade a few to fund the next purchases. The advice and service are excellent, I've been to some great tastings in the City and I have never had a problem with withdrawal or the condition of the wines that I have stored for 10+ years. A great company with great staff who know what they are doing.

20 novembre 2015
Avis spontané
Noté 4 sur 5 étoiles

Tastings

I really enjoy dealing with my sales rep Paula Hunter, but I really don't understand why we have to pay in order to do wine tasting. I only say this because I do a lot of tasting at Liberty, FMV Enotria etc, I know they are industry tastings but I just can't seem to bring myself to pay so much for the tasting lay and wheeler organises. That is the only draw back on the service you provide

20 novembre 2015
Avis spontané
Logo de Lay & Wheeler

Réponse de Lay & Wheeler

Thank you for your feedback. We are delighted that you enjoy dealing with Paula. Unfortunately, the reason why we have to charge for tickets to tastings is to cover our costs, we generally only just break about even. We would prefer not to charge for tickets, but we have to pay for the hire of the venue, staff time and travel expenses and in some cases the wines too as they are not always samples. We hope that helps explain why there is a charge.

Noté 5 sur 5 étoiles

Feedback

Always keeping me informed great selection of wine and very friendly

20 novembre 2015
Avis spontané
Noté 5 sur 5 étoiles

Excellent service and a great selection of fine wines

Have been a Cellar Circle/Fine Wine Plan member for almost two and a half years. Throughout that time the service has been fantastic, they have managed to source specific wines for me and at favourable prices. I have particularly enjoyed the many tastings I have attended, it is just a shame they haven't been back to Oxford for a while.

The 10% discount at Majestic is a fab bonus!

I look forward to many more years of great service from all the friendly staff at L&W.

20 novembre 2015
Avis spontané
Noté 3 sur 5 étoiles

Source of great wines and facility to store!

Good web site. Good service to store wines and accurate accounts.
Delivery process to Majestic needs to be impoved.
Rebranding benefits of change to Cellar Circle obscure.
Emails from 'private client account manager' just before the general Cellar Circle ones seem of little point.

20 novembre 2015
Avis spontané
Logo de Lay & Wheeler

Réponse de Lay & Wheeler

Many thanks for your feedback Angela. We are pleased that you like our storage facility and account management. However, we recognise that we don’t always get things right, and are working hard to improve those areas you have highlighted. We have a new website redesign underway which is due to launch in February of next year, which we are really excited about. This will be in keeping with our branding of Cellar Circle so there will not be such a ‘gap’ between the current website look and feel and Cellar Circle. We have also noted your points about email correspondence and delivery and this has been forwarded to the appropriate teams.

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