I have been buying much of my wine from Lay and Wheeler for many years. I have always found them to be extremely responsive, to give me good advice on wines they feel might be of interest and to offe... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
In recent years, L&W has transformed itself. So it still delivers access to the greatest wines of the world, but reaches out far and wide to new pastures such as South Africa and the Loire or deeper i... Voir plus
L'entreprise a répondu
I also spent thousands of pounds and their policies and response times are horrible. They charge GBP30 for a transfer in bond to a very local warehouse, even of three bottles, when other companies do... Voir plus
L'entreprise a répondu
Great wine merchant. Good wine recommendations. Reasonable storage charges. Let you buy, store and withdraw single bottles vs many that insist on full cases or charge to break the case. Service is goo... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Established in 1854, Lay & Wheeler is an international fine wine merchant specialising in en primeur and in bond portfolio creation, wine delivery, cellarage and broking services
At Lay & Wheeler, we.....
Écrit par l'entreprise
- are keen to guide you on your wine journey.
- We are united in our passion for wine, and seek to share this enthusiasm with one another and with all our customers.
Orders are normally delivered within 7 working days.
Join our Cellar Circle membership and receive some amazing benefits.
If you'd like help with an order or have any wine related questions our friendly and knowledgeable staff will be delighted to provide any advice you need.
Coordonnées de contact
Lay & Wheeler Limited, Unit 6 Blackacre Road, Great Blakenham, Ipswich, IP6 0FL, Etats-Unis
- 01473 313 233
- customercare@laywheeler.com
- laywheeler.com
3,9
Bien
109 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Lay and Wheeler are a wonderful boutique wine seller
I have been a client since 2007 and have learnt much about wine since, guided initially by the selections of Lay and Wheeler's experts and subsequently by exploring the options myself.
I have enjoyed many meals with their wines and look forward to many more in the future.
20 novembre 2015
Avis spontané
Thoroughly enjoyed my year as a Cellar Plan guest
I have really enjoyed being a Cellar Plan member. I have spent far more than I anticipated but I am very much looking forward to drinking some of the wines in a few years and selling some off to pay for my investments!
20 novembre 2015
Avis spontané
Good at listening and avising
It is helpful to be able to discuss possible purchases with someone
who gives impartial advice.
20 novembre 2015
Avis spontané
Brilliant service
Being able to order Lay and Wheeler stock for delivery to my local Majesric Wine outlet is brilliant.
Regular monthly subscriptions help to provide funds for when something interesting comes along
10% off at Majestic is really helpful too!
20 novembre 2015
Avis spontané
Been with them for years and never a problem
Fair prices, great service and a comprehensive range
20 novembre 2015
Avis spontané
Utilise potentiellement l'IA pour rédiger ses réponsesEn savoir plus
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Still awaiting promised response
I sent in a review last year and received a rapid reply which stated my suggestion (about qualifying for discount at Majestic if you contribute less than £100 a month but had been a member of the Cellar Circle for many years) was being passed to the MD for consideration. I am still awaiting the result of this after a couple of months. Impressed with the first rapid response but not with the progress since.
J.L.Smith
20 novembre 2015
Avis spontané
Réponse de Lay & Wheeler
Sincere apologies Mr Smith. We had not forgotten about you and coincidentally we were in the process of contacting you this week to have a chat about this in more detail. The reason for the delay is that we have been working flat out since our return from the festive period with our Burgundy campaign. Whilst this is not an excuse, I’m sure as a fellow wine lover you can appreciate that it has been quite frantic and one of our busiest times of the year.
Thank you very much for your review Mr Smith. We are really pleased that you have found the Cellar Circle plan to be an excellent way to buy distinctive wines at affordable prices. We have taken your comments on board, and you have raised a valid point with regard to ‘loyalty’ discount at Majestic. This would have to be considered on an individual basis, and as you have been a loyal member of Cellar Circle for over 30 years this has been passed to our Managing Director for consideration.
Great wines great service
I have been a client of Lay and Wheeler for over a year and have found that they offer a first class service, well priced wines and an excellent en primeur service. For more every day drinking the discount offered at Majestic Wines via the Cellar Circle card is invaluable. Highly recommended all round!
20 novembre 2015
Avis spontané
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.