Lazada Avis 

Lazada system screwed up and auto canceled your order despite the seller already contacting Lazada that they had shipped out the order and was unable to update their system.

Really makes me wonder what are the employees in Lazada for if they couldn't even do a manual intervention to help update the system so that their wonderfully flawed coding does not auto cancel orders after 7 days of being stuck.

There is 0 compensation from Lazada except telling you there is nothing they can do and would just feedback to the department to prevent such thing from happening. To me its all just paying lip service as I am sure I am not the only person that had encountered such issue before.

Lazada slow in taking action to scammers.
My order $1699 SGD Sterra Tankless water was indicated as delivered.
Didn’t receive the item. Difficult to contact Lazada, live agent said able to refund. Submit a request But was declined . Lazada just indicated Due to Lazada policy . Saw another buyer post the same review also, about be scammed. Till now the sellers advertisement was not taken down. I Do not trust anymore. Will file to case about this issue.

Yes, there are scammers in LAZADA. Please be careful. My purchase wasn't delivered to me but status already indicated as delivered and accepted. I am going to make a police report. Giving up on Lazada. There is no function inside to protect consumers....it should allow consumer to acknowledge if they have received product or not.

I buy from them on and off for many many years already. They have bright moments and some good things but overly, I don't really recall a single significant improvement for a better.
Recent example: reinforcing PayNow Transfer as the default option. Half of my purchases I have to repeat because if you don't notice it is set again to PayNow, you would need to wait half a hour before the session expires. The person who designed it this way was a true genius.
I already moved with the groceries from Redmart because it was raining outside and the whole order was cancelled (sudden unavailability of all good you order). Plain, blatant lie or what?

Coincidentally, I have 2 return items from Amazon whereas my wife have 2 return items from Lazada. Amazon's return date was 24 Oct and a courier man dropped by my place and collected my 2 items. He didn't have the return tracking number and despite my repeatedly reminder that this is return for Amazon, he took my items and left. It was later realized that this courier man was sent by Lazada.

My wife called Lazada to get the 2 items back but they refused to return them, citing that once the items are returned to them, it belongs to them regardless whether the items are theirs or otherwise.
Moreover, the customer service man was very rude and told my wife that he needed to educate her on how their Lazada process works.

I proceeded to close my account with Lazada and I will advise anyone from shopping at such dishonest store. Save yourself the headache and trouble.

Ordered 2 phones and got a piece of straw. Complained to Lazada and all I got is return item to seller.

Filed a complaint against the seller as there was another victim of the same tactic but got ignored.

Finally, filed a police report. I don't know if I will ever get a refund.

Lazada is just protecting scammers inside their platform. Don't use Lazada.

Pathetic. Delivered faulty item. Then when requested for return courier person took wrong parcel at the doorstep without informing. Customer service is Pathetic, rude , no knowledge. Will never use lazada again. Shoppe is a much better platform.

Lazada customer service Tom does not bother about the furniture that is delivered with a big hole. Supplier also is not willing to refund me because they say it is past the delivered status. But when lazada sent me a text that furniture is delivered, I did not receive it till 3 weeks later! How to report within 7days of the delivered status when I have not even received my furniture? DO NOT USE LAZADA TO BUY BIG TICKET ITEMS.

Will unsubscribe with Lazada next. I ordered water (S$60+) and they delivered a facial mask; ordered 1 carton of mineral water (24 total) and only deliver 1-pack of 5!! Not even deserved to get 1-star rating...should be ZERO!!!

Lazada Inquiry - Case 2500000083681260

{This email is regarding about the item you purchased:
Item Name: Folding Small Folding Bed Single Lunch Break Bed Reinforced Frame Height Leg Wide Middle-Aged and Elderly Economic Wooden Women
Order Number: 81817744237435
Please provide us with the following details for us to conduct an investigation,
i)Order Number on Package
ii)Image of Package}

These are the genuine case based on my online shopping with lazada. Very bad follow up customer service. Did not follow instruction when ask for calling back service to me. Call several times, telling them to ask the agent that had spoken to me. End up, no calling back, no rely email despite I had already sent them an email attached with the package numbers, order numbers, wrong item photos and etc.
No reply, no call back, no follow up. Is like vanish in e air. Literally, the one that spoken to me seem like vansh. Asking for calling back on the investigation. Only reply from other agents, is already in the email but then, none knows nothing. Best worst customer service. Top best no reply, no answer, no follow up customer service for online platform. If your items deliver correct, no issues with them, But if your items goes deliver missing or wrong, alot of no issues from them. Delaying the process of investigation, no reply, no answer and no follow up and is like the agent or customer service officer you had spoken to gone missing and you never get a call or reply back from them neither on phone or email. And everytime they only ask u, the agent name and when you give them, say wil ask him/her to call you back but never call u bck. Wrong item still with you and e item that you order, you never get an answer from them oh how real help from them. My advice after this online experience with the platform make me think more than 3 times to order from them. I wont recommend it.

Some of the products I bought were not based on what they advertised. Lazada allows people to falsely advertise their products.
Redmart when you order with them the order summary and what actually is delivered is completely different. They can choose to cancel anything if they don't want to deliver it. Order 100+ dollars worth of groceries. Only 50 dollars worth of groceries came. You want to charge delivery?
Bad service. Don't bother ordering with them. Go shopee

Terrible service. My refund case is pending since 5th june22 with Lazada and each time i call to check the status it just doesnt move. All customer service executives (Candy, Jayson, Amy) lie to the core and severe by the 48hrs SLA on the email, chat and calls but no action has been taken yet. All i do is keep calling everyday and keep repeating my story. I dont even have the item as i have already returned it and i dont even have my money back since over a month now. one word...TERRIBLE CUSTOMER SERVICE

On June 6 of lazada sales , I bought five cartons of adult diapers together with lazada and seller vouchers .
A few days later Lazada cancelled the order giving reason as seller did not shipped on time .
It is a stupid reasons to give as during sales promotions period, sales are expected to increase and will take more time than usual to ship not forgetting other platform are also having sales promotion during this period .

Is Lazada using such " tactics" - basically the issuance or various vouchers are "fake" which they know will not be put into effect because they have " all the while have no intention of allowing the sales to go thru ?"

This is not the first time , all the cancellation on my account are done by lazada .

If continue this way , in future sales period , lazada would be my last choice .
When you create a sales promotion hopefully your intention is have as much orders being fulfilled as possible and not waste the buyers time !
Customer service are basically of no help as they are low level without much authority and only can answer from a fixed template which is I refer to which is we feedback the relevant department !
The key is to solve the problem
and not push it away to another department .
As a buyer i am dealing with Lazada and not a partial department .
The right way is to deliver the product at the same price that was originally contracted as long as it is not out of stock or they should have check with the seller whether they can ship and give them an extension since it is a sales period where volume are expected to be higher than normal!

Lazada takes the cake for being the worst online shopping experience of history. Especially regarding to quality control and product exchange.

I have recently purchased a Samsung phone from Official Samsung store listed on Lazada Mall. Within the first 3 to 5 days of use, the phone started to heat up very badly even during simple tasks like web surfing. The screen started to freeze and have a significant delay of 3-4 seconds for each interaction. I have the video proof of this malfunction.

I then contacted Samsung store and showed them the video, to which they immediately apologized and requested me to exchange or refund the faulty product. When the faulty product arrived back at Lazada, Lazada claimed that the product does not have any faults because their “technician” swiped left and right a few times and the screen responded (also have video proof of this).

Afterwards, 3 separate Lazada representatives contacted us, insistently demanded us to take back the faulty product. They only read 2-3 lines from a script repeatedly and refused to answer any questions regarding the exchange process, their office address, further ways of communication, etc.

They threatened us that if we do not accept back the faulty product, they would sell it cheaply to other parties, and we would lose the money paid via Visa card (again I have recorded audio).

Not to mentioned that I was also blackmailed by a Lazada seller to cancel the exchange process or they would come to the address I listed on Lazada and “deal” with me (I have the screenshot).

I must ask, what kind of corporate culture and customer service blackmail and coerce its customers?! I have never experienced this on any online shopping platform and it completely baffled me.

If I can give zero star, I would. I purchased groceries from Redmart under Lazada platform. This wasn't my 1st purchase it has been quite a few times. However only my 1st experience was on point as promised. The following orders was either late or item was packed horribly. Eg, food supplies were packed in a same box with my laundry supplies! Ok nvm, I dont want be so petty. So I never give any feedback back then.
And now, I was told that my grocery items was 1hr late delivered via SMS. I opt 8-10pm delivery as that was the only available time left and the earliest slot I can opt too. It was pass midnight and still no show.
Next day, I contacted live agent for immediate assistance as it is 12noon and still no show. They say my grocery order was canceled due to they couldn't attempt the delivery. Refund will be credited back 3-10days?! I told agent that I dont mind waiting later date or time as soon as you get a delivery man to deliver. Rather than refund as I need the cold meat for my raya. I mean guys, srsly I think a reasonably way to refund a customer's purchase is due to damaged goods or out of stock. But this matter, they just anyhow resolve it by refunding money. And as we all know, refund takes days! Where I have to constantly keep track of my ibank in case Redmart did not refund me back! Im starting to have trust worries here with Redmart.
Agent told me she wants to offer $6 delivery waive on next purchase. I immediately replied, im avoiding myself to shop at this platform anymore. In case my delivery got cancelled again and refund will be the way they resolve things.
We get our groceries in an efficient & convenient way by choosing online grocery shopping. However, it was turn to an inconvenient & unpleasant experience with Redmart, Lazada. From packing to delivery and lastly to customer service, all this need to be improvise. I realised that it is not getting any better!
I can't even left a review directly to the platform. Hence, I found it here to share my bad experience with Agent Lyndy and kept on giving my templates replies and I almost ask myself am I taking to an automated robot? No feelings at all.

Really appalling company. Every delivery is late. I can’t remember the last time a RedMart delivery was on time. At best it will be an hour late, but often it has been the case we have on order due between 4-6pm for example and it has still not arrived by 11pm and we just cancel as at want to go to bed.

Really the most incompetent company around. I will always choose Amazon and Shopee over Lazada. Never had a single late delivery from Amazon Fresh and order from them every week. I only ever order from Lazada on the occasions they have something the other 2 don’t have available, and every time there is some sort of problem with the order.

I really don’t understand how such a useless company can stay in business

Use a voucher to make me create an account but once the account created, the voucher cannot be used because "Unable to collect the voucher".
Don't get baited by this company

I call up customer service and they are very rude and in the end nothing was done or resolve and they don’t even provide me a ticket number for follow up. I hope Lazada management will look into this issue as I don’t even have a chance to feedback on their quality and service. I try to search over website and could not find any email for feedback on this too. Hope the management will consider to have a QC department if not then I think all this bad customer service were cover by your own customer service team.

Lazada is a joke, their grocery arm redmart, next level of bad! Ordered my groceries which is supposed to delivered between 3-5pm, it’s 8pm now and I’ve not received anything. Called customer service and they were of no help! And now, they are not even picking up my call!

So far every review here is all true.
If there is a problem with your purchase, it’s either NinjaVan or Lazada.
NinjaVan didn’t manage to send my item to an address in Tuas. If it’s not within any of their delivery guys area why accept the job in the first place. Freaking lazy buggers!
Next is Lazada customer service. From the copy and paste template answer to the freaking merry go round and that the relevant department that is suppose to get back to you where so far they have not.
Always asking for the order No for the dispute where there is only one freaking dispute, not checking the delivery status and giving stupid obvious answers.
For such a big online shopping site, customer service is a sh@t show laa.