Lazada Avis 

Big company forcing customers to buy items and rejecting my refund request. I requested a return, with the reason "change of mind/ style not suitable" and its been rejected because the box was opened. It was a pair of sneakers, what super powers should I have to know whether the style is suitable without trying on the item. I requested return the very same day it was delivered. I have called customer care, chat with agents and everyone has just been messing me around. Horrible treatment of customers

Purchased a Lazada voucher but unable to work. Reached out to customer service to see if they could fix it. Took 1 week to reinstate my voucher by which time I had already made my purchase. Requested to refund but "resolutions team" kept insisting the voucher was valid. "Resolutions team" didn't reply emails as well, as though their answer was final.

I have purchased from various online shopping. Shoppee, Ebay, Amazon and so far the customer service has been okay.

Lazada Singapore is really bad in their customer resolution when it comes to issue dispute.

Do not buy from Lazada - You will regret by their customer service when you encounter issue with your product No one will help you

Just want to let online shoppers to beware of Lazada Singapore poor customer service. I have shopped with Ebay, Amazone and Shopee their customer service has been great

It would be a good website but unfortunately their delivery partners are a disaster (I guess the cheapest around). Most times they leave your house without even trying to deliver your parcel (they don't ring the bell or try to call you).

For most deliveries I end up spending hours following up with Lazada's useless customer service who keeps repeating condescending sentences which don't answer what you say. They also seem to have the policy to never compensate their clients even when they're clearly wrong.

I ordered a Xiaomi smart band from Lazada for my wife, but it wouldn’t link to her phone. I contacted Xiaomi customer support and they suggested changing the phone’s regional setting to “China”, but I’d already tried this and it made no difference.
I therefore started the “Return” process with Lazada, which went smoothly until I was surprised to see the page asking me to upload a photo; I uploaded a screenshot of the error message on my wife’s phone. The page then prompted me to upload a video, which seemed bizarre given the nature of the problem; as I had no choice, I uploaded a 2-second video of the aforementioned screenshot, but then I received the error message "Oops, something went wrong". I repeated this process around 15-20 times over two days, but always received the same error message.
I therefore contacted Lazada customer care, who sent me a detailed instruction sheet on what to do. The problem is, they were telling me to follow exactly the same process that I’d been trying to follow for two days but which was not working (as I’d told them). I informed customer service about this, but never received any further response from them. So, I’m left with a useless smart band.
I contacted Xiaomi again and asked them if they could help. The representative I chatted with said they’d try, but as with Lazada, I never heard from them again.
In conclusion, two takeaways:
- NEVER order an item of any value from Lazada, as their returns procedure apparently makes it impossible to return an item.
- NEVER order an item of any value from Xiaomi – better to order from a quality manufacturer via a reputable web seller such as Amazon.

Lazada delivery partnership service is a poor service,they always say they attempted to deliver but unsuccessful,this is my third order in Lazada but always attempted to deliver but unsuccessful even I’m waiting here my order to deliver the whole day. They must not waste the time for the costumer for waiting to deliver their order and at the end of the day we can see unsuccessful delivery.

everything was as on the description, love my new device, giving 4 because there was 1 day of delay, not heart breaking. Will order again.

Horrible experience with Lazada. I returned goods that are not conforming to the description and now they are holding of both the goods that I do not want and the money, close to S$100

THE. WORST. CUSTOMER. SERVICE. EVER. BUYER BEWARE!!!! Lazada Singapore is truly the worst platform to make any purchases. As many reviews already stated, there is zero consumer protection. They allow fraudulent and shady sellers in CHINA on their platform and zero recourse if products are faulty, fake or missing. Customer service promises refund but it never happens. I will never buy from them again! Shopee and Amazon are phenomenal, especially compared to Lazada, so nothing is lost.

Bought some Natracare Sanitary Pads from a seller called NatureCare on Lazada, arrived out of shape and seals completely broken. After a long exhausting negotiation, Lazada finally agreed for return/refund yet they never came to pick up the return parcel. Made millions of calls to the customer service, all they were doing was procrastinating. Two weeks have passed and still no logistics shows up. It’s their strategy to keep stalling until buyers give up.

Given the series of awful shopping experiences with Lazada, I’m very sure that Lazada has no consumer protection mechanism at all! Customers are left on their own the minute orders are placed. And Lazada doesn’t care about how many bad reviews they are getting. Is there any law to regulate e-commerce platforms like this??? Does Singapore have any Fair Trading Act???

Terrible online shopping platform that did not allow return in both Lazada and Redmart items. Claiming I initiated too many refund/returns! The fact is, redmart did not fulfill its order in completeness, it either they send me some other people’s items along with mine or some of my items were missing from the order. They claimed they checked it, indirectly they are trying to say I cheated them ? Please check on your staff before making your claim. The delivery guy most of the time arrived way ahead of scheduled time and left orders without anyone at home. You called this a process being proper and checked ? If you can’t even make sure your delivery is within my requested time, how can you be 100% sure that you will fulfil my order without any excess or missing items? The system doesn’t even allow return, keep getting an error message since months back. Annoying online shopping platform, people pls stay away from them

I bought a bluetooth speaker on Lazada and it came w broken box and no inner packaging. I tried to return/refund it for weeks (and seller has agreed to the return) to no avail as Lazada didn’t provide any updates or pickup. Chat and email also didn’t result in any action, just keep asking me wait 24-48 hrs. Till now no pick up and no refund. It’s a joke!

Lazada do not deserve even 1 star. They used to be a great platform to shop at, but not anymore! They prioritise money more than the well-being of its customers.

I bought an OSIM uPulse Mat EMS Leg Massager after reading about it on its website on 11 November 2022. I am suffering from leg pains for almost a year and on the website, OSIM promises that the mat will combat various leg problems including pain relief. The mat supposedly "utilises Electrical Muscle Stimulation that delivers muscle-deep invigorating massage" (as quoted on OSIM's website).

I have tried it numerous times at the highest intensity level and I did not feel anything at all. I reached out to OSIM, and the customer service person said that my feet is too dry and I need to wet my feet. On OSIM website, there is no mention about it not working on dry feet and they fail to mention that the mat does not work for everyone.

I then wrote in to Lazada regarding my situation and was assured that my issue will be looked at. After going back and forth for several weeks, the final decision was made that the mat is in working condition, and since it's not a faulty item, they will not issue me a refund.

I've highlighted my issue several times that it has nothing to do with a faulty mat. My issue is that the mat is incompatible with my feet. I even tried to do damp my feet, although I find it to be ridiculous and I still don't feel anything even when it was set at the highest intensity level.

On 13 December, I received an email from your dispute team and said they've rejected my claim for a refund because they found that mat is in working condition (again missing the point that the mat is incompatible with me), and OSIM will ship the mat back in 3 to 5 days.

First of all, both OSIM and LAZADA are missing the point that the mat is incompatible with me. I have sent them videos of it and I am at my wits end to prove to you that it is incompatible and it doesn't deliver the results that OSIM promises on its website. How else can I put this across so that you can understand me?

Also, as OSIM has rejected my claim for a refund, and they were supposed to return me the mat in 3 to 5 days as of 13 December, I still have yet to receive the mat. What is going on?

The Lazada website is a disgrace, anyone who works at Lazada in the web dev team should take a hard look in the mirror and say why am I wasting my time at this company.

I dont blame the team, the leaders, and directors are the ones who are to blame for this total piece of garbage.

I wont waste your time or mine by pointing the issues out as there are hundereds... Having worked in IT for more than 25 yrs all i can say is; I wish any of these other online traders who are not much better could take market share should they provide a service that actually makes you want to shop there rather than by painful need too...

1 example only. This one i have raised maybe 20+ times over the last year via calls via chat bot. Still not fixed... Never used PayNow, never will.. Yet they keep forcing you to do this. Every time have to go click CC, then if you change anything, like delivery date or delivery speed the STUPID thing resets back to PayNow. Now if you get caught out and press "Place order" without changing it AGAIN. You loose your order.... You have to go back, search for item, cart item, then pay item again.... a waste of 5min for pure stupidity......

I bought a suitcase in march 2022, used it in the summer. I just took it out of the cupboard - the rubber on 1 wheel is falling apart. Poor manufacturing - very simple. Lazada refused to consider any compensation - you have a 15 day guarantee - not even long enough to use your suitcase. That is a joke and should be illegal. Last time I buy this kind of product from Lazada.

Lazada SG forced split my order into 2 without my knowledge and consent, one to be delivered by seller, the second to be fulfilled by Lazada/Ninjavan.

The delivery by Ninjavan came incomplete as well.

Customer Service Agent Janner left the chat twice without addressing my concern. I believe that it was because it was already past the chat center's closing of 11pm.

Every time I requested a call back, Janner left the chat. I find this behaviour absolutely deplorable, horrific, and disgusting.

Lazada replied
Thank you for contacting Lazada Singapore. I am Subha, the agent who assisted you today.

I do apologize for the issues which you have received and I won't be able to assist further as it is beyond the return and refund policy. In future please do reach out to us earlier.

We appreciate your understanding and continued patronage. We are committed to persistently find ways to serve you better.

To me, LAZADA is simply plain sucks. I ordered something at LAZADA due to mistake. As such, I wanted to cancel the order (Just a few hours after I had placed order and Seller has not shipped my items). Seller is very nice and allowed me to cancel it. But LAZADA declined the cancellation. Why huh? Seller agreed, Buyer agreed. WHO IS LAZADA TO DECIDE CANNOT THEN? SUCKS !!

Horrible!! Minus 5 stars rating

I ordered 10 bottles of cherry juice from Mama Shop for 2 weeks which never came and got cancelled without my authorisation. I called Speedpost to enquire why delivery was on hold for few days to realise it was damaged and had to be returned. Speedpost staff told me that someone will call me about the replacement. Nobody did.

I called Lazada and seller that I dont want a cancellation but a replacement as had already waited 2 weeks. Both said that couldn't be done.

I wasted time ordering and waiting, chasing Speedpost for few days, staying at home waiting for delivery which never came but got cancelled with an untrue reason - wrong delivery address!! It wasnt my first time ordering from Lazada.

I will have to think thrice if I want to order from them again!