Lazada Avis 

delivery was fast and efficient

Lazadas refund system is lengthy and complicated I gave up in the end I returned an item that was not as advertised, I inquired about my refund I was told it would go into my bank within 3 to 7 working days after waiting I got in touch again and was told something entirely different after hours of messaging and them trying to get me to jump through hoops I gave,I was happy with site up till then and there are trader's on there who have misleading ads. I always pay Co,d and check items this time I didn't I would advocate if you do use lazada then pay cash on delivery but open your package and check before paying.

Used to like Lazada over other platforms. Not anymore ! Twice i ordered items from Taobao through Lazada; items damaged, wrong colour delivered, no item delivered and Lazada just couldnt understand and processed just partial refund. They fail to read carefully what customer ordered and what are delivered or not delivered. Nor do they seek to clarify with you. Time to move on to another platform! Plenty to.choose from!

Ordered iphone on 24 Nov 2025, delivery was arranged on 25 Nov 2025. Seen good right?!

Yes, we received a message at 8am for the delivery, arrived 6pm and parcel threw on the top of the shoes rack outside the unit with whatsapp photo.

Doesn't lazada have any protocol set for high value item?!

I am extremely disappointed with Lazada’s handling of my return dispute involving a seller called Morten, who provided a fake and defective product. I purchased a Tefal induction stove, and upon first use, it immediately tripped the power for my entire house which is a serious electrical hazard.

After testing multiple sockets and appliances, I confirmed the new stove was at fault. When I requested a return, the seller refused, citing “insufficient proof.” I explained the item was both unsafe and likely to cause bodily harm or fire, but the seller insisted I demonstrate the hazard just for a refund—completely unreasonable.

Worryingly, Lazada’s support took the seller’s side and demanded the same impractical proof, showing little concern for customer safety. In addition, I discovered that other buyers of this stove have taken it to Tefal for inspection, only to be told by Tefal themselves that it was a counterfeit product. This confirms that fake goods are being sold on Lazada, and the platform is unwilling to protect buyers in cases of obvious fraud.

Lazada’s dispute process clearly prioritizes sellers over customer safety, and I find their handling of returns for hazardous or counterfeit goods to be irresponsible and deeply frustrating.

I bought a backpack from Lazada 11.11 promotions.

The backpack was on 50% discount.
Softly after the promotions, I noticed the backpack was not shipped out by the seller even after 1 week.

After reaching out, they said its out of stock.

In the meantime, the same bag is on sale on their website at full price.

I reached out to Lazada, which claimed it is still being sent out. After reaching out to them for 2 times, they insisted its still in transit.

In the meantime, the seller kept insisting its sold out. And they dared me to make a complain about them.

In short, Lazada is totally dysfunctional. The sellers there know it, and they are all crooks.

Don't buy through Lazada. My experience with Shopee was 1000x times better.

Purchased a pair of branded running shoes and car wash / wax from Lazada during 2025 11.11 sale. After payment, received acknowledgement via email that order is confirmed with delivery date at around 10.25pm. Shortly after at around 10.50pm, another email from Lazada notified me that Order is cancelled due to system default reason!!!! How on earth do you accept an order and then cancel it without clearly explaining on reason for cancellation?
Strangely the goods were delivered on 14 Nov and I retract the earlier allegation of Lazada not honouring the sale. However they still need to figure out why an order cancellation was issued after order acknowledgement.

Lazada is no longer a reliable platform for purchasing items, making your buying experience less than ideal. Most sellers advertise that the item seems very good, but once you receive it doesn't have any quality. A return refund is also not very good. I prefer Shopee.

My case number 154096484501005. This recent purchasing experience got me wonder what happen to their service quality. Bought something on 18 Oct, items not picking up by lazada courier on 23 Oct. Which is the last date of delivery. Contacted live agent Goz, Selin and Yun on 3 different occasion on 23 and 24 Oct, all promise follow up and nothing happen. Worst the last one ask me do i still want the order. Guess they want me to cancel and case close. Is it so hard to get your courier that you would prefer me to cancel the order? This is the first time i encountered this with lazada. So disappointing. No progress whatsoever, no updating..

This has been one of the most frustrating experiences I’ve had with RedMart. I ordered two cartons, but only two bottles were delivered. I requested for a replacement delivery instead of a refund, and the customer service agent promised to call me back within an hour — yet no one ever did.

After waiting over three hours, I called again and spoke to another agent, Priya, who claimed that a refund had already been processed. I told her clearly that the system still shows “pending for review”, which means no action was taken. It’s obvious the first agent didn’t even record my request to arrange a new delivery, and Priya herself didn’t bother to verify the system properly.

Now they keep saying they are “pending reply” — but from whom exactly? It’s ridiculous that no one can simply check the order and see that two bottles cannot possibly equal two cartons based on the payment receipt.

This level of service is completely unacceptable for a platform like RedMart and Lazada. The lack of accountability, poor coordination, and zero follow-up are beyond disappointing. Please fix your system and train your support team properly — customers deserve better than this.

The worst experience as a customer trying to get a resolution from Lazada. The horrible and poor lying customer service staffs on this platform is beyond words. I received a smaller quantity of an item that was supposedly to be a higher quantity. When asked to address this directly, they admit it's their mistake and worse even knowingly insult my intelligence by saying Thank you and when I told them I will get Lazada to intervene. I called 3 times and spoke to Lazada CS and they have the Gall to tell me they will call me back and NEVER did. The last call even made my blood boil. They merely told me to return the item and get back the refund. This inconveniencing me further to drop it of at the location nearest to me, using my time and money. My advise go to Shopee. They are the best at customer resolution.

Not bad, it’s the biggest contributing for southern eastern e-commerce development.

Lazada provides insufficient consumer protection for missing items or substituted items.

I recently purchased from Global Pet Company through Lazada Singapore, three boxes of dog supplements (a total of 360 capsules). A pack of 30 capsules was missing from one box.

When I requested a refund or replacement of the missing items, the seller Global Pet Company became aggressive, calling me a liar and scammer. They refused to provide any CCTV or photograph evidence that they shipped full boxes of the items purchased. They simply highlighted that they pay Lazada’s sales commission.

Lazada instead placed the onus on me the customer to provide photographs of the missing items, which I did to show what was actually in the box. But Lazada found that this was not enough, and rejected my complaint in favour of the seller. How does one show something that was not there?!!!

I was cheated, and Lazada helped the seller cheat!!!

I received my order with missing items. When I submitted a refund request, the seller was rude and accused me of being a liar and scammer. The seller did not provide CCTV/photographic proof that all the items were shipped, but Lazada rejected the refund request.

I have been cheated, and Lazada helped!!!

The worst on line order in my years of ordering online. Firstly, delivery date was never met. Secondly, I sent emails after emails to lazada and got absolutely no response. Then I tried calling lazada several times and couldn’t even speak to anyone! Then I was advised that my account has been frozen!!!! There is absolutely no way anyone could speak to a lazada “customer service”. I have written this order off and will never EVER order anything from lazada again!! And I’ve advised my circle of family and friends that lazada cannot be trusted.

Can't even log in. Security verification (authentication message) takes ages to receive, or this time, wasn't received at all. If they can't even get this right...

Was logged out of my account and couldn't refund item(s). After calling Lazada countless times for 11 calendar days, they still gave me no real solution to my issue. Kept saying I didn't provide photos for support but I did TWICE with a live agent on the phone confirming receipt of it. Truly astonishing, the level of inefficiency there is. Kept saying they'd get someone to call me back but no one ever did. Then gave me a solution to deactivate my account but the most ridiculous thing is that if I could deactivate my account by logging into my account, I wouldn't be messaging Lazada in the first placue. Up till now the issue is still not resolved. The most appalling, DREADFUL experience. For such a large company their customer care is through the roof atrocious. Never using them ever again and will tell my friends and family to use shopee instead.

They simply don't vet their sellers enough. what do you mean my item was lost in transit??

One of worst experience of Lazada seller who falsely claim items lost in transit then pocketed the voucher money I used. Lazada didn't even helped. Never use vouchers at Lazada, money scammers.

Ordered fitbit versa watch and extra charger separate. Received only charger. The watch despatched at customs delivered status, never received watch. When requst for refund rejected. This is clear cheating from Lazada. Think twice before order more then $30/- goods. You may end up loosing your money