Lazada Avis 

I paid for 2 thickened carbon hob covers (T239). Received a package stating there were 2 in but when I opened it there was only one. Been trying to contact Lazada Customer Care but to no avail. Can someone help?

Lazada allows sellers to send defective items to buyers. When defective item is returned, seller has the right to reject.

To raise an dispute with Lazada customer service, you will need a video showing the packaging received which clearly show your full address, order number and tracking number, together with full unboxing video.

You must submit the proof from removing the tapes, removing bubble wrap, till the item with defects. Even after submission, Lazada allows return the item but seller can still reject the refund.

The platform is also full of fake reviews. Only buy cheap item from this platform or risk your money throwing into drain.

Lazada cancelled two orders I made.

One of the orders informed me that the delivery company was picking up the item. But Lazada cancelled my order.

I rang the customer service and spoke to an executive, Sri, who furnished standard answers to my questions.

I told Sri that I don’t want the refund but I want the item. Also, I told Sri to get the CEO to speak to me. Let’s see. They think they are too big for their shoes.

Jack Ma the original founder of Alibaba can speak all he wants and expounding his philosophy but Lazada is not serving its customers. He has spoken much about himself.

I won’t use Lazada again.

Let me just list out the exact sequence of events as reported in the Lazada App. It speaks for itself for people who can see the details.

30 May - reached singapore and pending customs clearance.
5 June - HANDED OVER to local delivery partner JnT.
.... No more update.....

I am writing this as of today 14 June. Nothing received and no further update despite 2 calls with CLEO and then agents who promised to "escalate" the matter to their logistics team to "expedite".

Case no: 174452697

Ordered 10 dining chairs and received 10 wooden kid stools. After many rounds of refunds and return, it was concluded (by Lazada) that Ninja Van mixed up the return parcels and now Lazada WILL NOT refund me until Ninja Van gets back to them and they claimed that the refund must come from Ninja Van.

Is there any logic?

customer support just useless, wont get back to me regarding issue i raise. they keep charging me excessive shipping fees for no reasons. i claim for the shipping fees, some got back most dont get back. support will ask u go throgugh some painstaking work to claim, in the end i claimed nothing seriously.

Bought an item from China,

First it took 2 weeks to get it delivered and only after chasing them.

When the product came , it was not working , Send the pictures and video .

They refused to refund me for the product .

It's now a white elephant in my house.

Have deleted the app and told all my friends not to use them ever again.

Can you imagine that I have to spend nearly half a year just to update my bank account information?

How is this company still allowed to do business? They are world class clowns that cant even get their website operational. I have yet another parcel that was NOT delivered, and im unable to log a ticket due to NOT being able to input the reason. Due to the website not working!!! Joke of a company! Far from Singapores finest i hope.

Avoid this scam platform. The state "change of mind return policy" but its all lies. If you want to return they won't accept the item. Biggest liars in SE Asia. Avoid

Seller sold me a whiskey with mold. Lazada did not give me a refund, instead asked me a list of supporting pictures which I have already given. And also asked me for receipt??? The whiskey was bought on their platform. What receipt?

Date of event: 6 May 2025
Update: 16 May 2025. Unresolved!
If nothing goes wrong, buying from this platform is ok.
The problem comes when there is an issue.
I bought a Nitecore flashlight and the seller sent me a keychain. Very straight forward, I return it.
The item status was "Delivered" on 6 May and immediately, I clicked return. And on the 7 May morning, the item was returned via the Pop Station.
Guess what? The returned item was sent to my door step again. Now the status in Lazada is "Shipped back". As of now, 15 May 2025, 1521hrs. I already contacted Lazada 4 times!!! They keep telling me the return item is in transit. They will get back asap. I have to repeat myself again and again and again and again. 4 times. THE RETURN ITEM WAS SENT BACK TO MY DOORSTEP. IT IS RIGHT IN FRONT OF ME. SO HOW WILL YOUR LOGISTICS COLLEAGUE RECEIVE IT???
Details:
Order number: 145014071094929
Delivery Number: LZSGCN120363262
Return number: RNLZD10573185
Case Number: 2500000174018594
Until now, nothing has been resolved. Amount is $50.30. I am sure no one will pay this amount for a monkey keychain.
Lazada CS team is totally unprofessional in handling disputes. I urge consumers to be extra cautious when buying from Lazada. The feeling I get is "you are one your own" when things screw up.
My advise is, if you are able to part with the amount you spent for nothing, please proceed. If can't, try somewhere else.

since 18/4 payments have not been going through for Redmart. Have called 5 times since 18/4 and no one is doing anything. A manager has meant to call back 4 times so far, have not heard from anyone, no updates, no nothing. Extremely frustrating not being able to purchase groceries. I am beyond pissed off.

Update 20/5/25. Still NOTHING. Lazada obviously does not read trustpilot, as I have not received any help, any calls, any rectification. I cannot pay for shopping with any payment method now. Im trying to call them, but I don't even know if the calls are going through. You call them, and there is no introduction, no nothing, just silence... what is going on.? I am furious ....

Don't ever purchase important items from.lazada Singapore.
Because if happens you run into bad seller,you will not get any support from.lazada..you will end up paying for nothing.

Either a poor product or a missing product...lazada Singapore is not for customers for sure

Item was ordered on 2nd April 2025 eta about 10th April, lsst updated item still in China o 5th April. When contacted Lazada today on 14th April helpdesk suggested and state they need 5 to 7 days to cancel this order and the refund will be delayed😡. Possible don't buy from Lazada service turn from bad to worse now.

I don't even want to give 1 star for this lousy filthy company

Water i ordered has really yucky smells..they all told me is just be happy with $10 voucher

I still have 38 bottles of this stinky water!

I don't understand how they believe and advise just to drink it ?!!

They should come and drink them up!! And I will give them $10

I read another case like mine on this platform. Someone is doing #Lazadafraud. First Lazada does not deliver by promised date. Then put me on a never ending loop of writing the same thing for endless number of times including all the proofs. Every time u write in customer care chat..you need to wait for a long time and then if u dont reply in 2min they disconnect. And you continue telling your story to AI..even agents keep repeating statements like AI..What do they think of customer?? Do v have all the free time and money in the world.
Customer pay money to Lazada then product is not delivered..
Customer pays more money to buy from market.
Customer rightfully asks to refund the money. Then ordeal becomes more intense as the case is against a fraud. Lazada has no option where they are in fault. They close the case automatically.They are sitting on my money since 27th Feb. Lazada has suddenly become fraud site. I have been a loyal customer ordering everything from Lazada..now no more because there's some fraudster on Lazada

Lazada dnt refund, I have written 9 times or more. Call many times. They play musical chairs n keep creating new case number until it disappears. Be careful they really try not to refund so better try another platform. I had use Lazada 7 years n stopping now....frightening...

Should go with SHOPEE instead.. i had bad experience with LAZADA..
I had ordered Remote control car MJX H8H scale 1/8 which will be in big packaging and cost nearly $500.
I'm shocked that when i received a small package which only contain 1no of small spoon which probably cost only about $1.
SELLER AND LAZADA IS FRAUD..Singapore CASE should take action on this and banned this online shopping platform. This is genuine scammer platform and another scammer tactics.
Banned LAZADA..

Lazada is going from bad to worse! They don't held any responsibilty with dogdy seller.I received my order partially from China without my chairs,only to receive table.Now my redmart order came only 2 items instead of 11 items,only being informed by the delivery guy last minute telling the rest items will be refunded.What an awful service by wholesome! Just to elaborate,think twice when about to purchase at Lazada.Things may come last minute unpleasant! Safe shopping!